Compare Oracle Service Cloud (formerly RightNow) and osTicket
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)
osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plans
Oracle Service Cloud (formerly RightNow) vs osTicket
When assessing the two solutions, reviewers found osTicket easier to use, set up, and administer. Reviewers also preferred doing business with osTicket overall.
- Reviewers felt that osTicket meets the needs of their business better than Oracle Service Cloud (formerly RightNow).
- When comparing quality of ongoing product support, reviewers felt that Oracle Service Cloud (formerly RightNow) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Oracle Service Cloud (formerly RightNow).
Pricing
Entry-Level Pricing
Oracle Service Cloud (formerly RightNow)
No pricing availableosTicket
No pricing availableFree Trial
Oracle Service Cloud (formerly RightNow)
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.3
94
8.8
41
Ease of Use
7.9
93
8.2
41
Ease of Setup
6.8
66
8.0
29
Ease of Admin
7.3
67
8.3
29
Quality of Support
7.4
87
6.9
27
Has the product been a good partner in doing business?
7.5
65
8.4
24
Product Direction (% positive)
6.6
90
8.8
39
Features by Category
Ticket and Case Management
8.8
31
|
Verified
8.6
32
|
Verified
8.4
31
|
Verified
8.7
32
|
Verified
8.2
30
|
Verified
8.0
31
|
Verified
8.7
29
|
Verified
8.4
29
|
Verified
7.6
29
8.0
24
8.3
29
7.7
30
8.8
30
8.3
31
|
Verified
8.1
27
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
29
|
Verified
8.1
24
|
Verified
8.9
29
|
Verified
9.0
27
8.3
28
|
Verified
5.3
10
|
Verified
7.0
16
5.3
10
8.3
19
4.0
7
Platform
8.2
10
|
Verified
5.4
16
8.0
41
|
Verified
7.1
23
|
Verified
8.0
23
|
Verified
8.8
25
|
Verified
7.7
20
|
Verified
6.8
13
|
Verified
7.6
29
|
Verified
7.2
26
|
Verified
7.6
29
|
Verified
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
41
|
Verified
7.1
23
|
Verified
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Not enough data
Channels
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Not enough data
Insight
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Service Cloud (formerly RightNow) and osTicket are categorized as Help Desk
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Customer Self-Service, and Digital Customer Service Platforms
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Oracle Service Cloud (formerly RightNow) has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
