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Compare Oracle Service Cloud (formerly RightNow), Freshdesk, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
8.9
Ease of Use
Ease of Use
7.7
8.8
9.3
Ease of Setup
Ease of Setup
6.8
8.6
8.9
Ease of Admin
Ease of Admin
7.3
8.7
9.1
Quality of Support
Quality of Support
7.2
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
7.3
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
5.8
8.6
9.3
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Freshdesk
8.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.4
HappyFox
8.8
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
Freshdesk
8.5
HappyFox
8.9
SLA Management
Oracle Service Cloud (formerly RightNow)
7.4
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.6
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.8
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Freshdesk
8.6
HappyFox
8.8
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.0
Freshdesk
8.5
HappyFox
Not enough data available
Communication
Pop-up Chat
Oracle Service Cloud (formerly RightNow)
8.4
Freshdesk
9.0
HappyFox
8.7
Notifications
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
8.8
HappyFox
9.0
Targeted Emails
Oracle Service Cloud (formerly RightNow)
8.7
Freshdesk
8.9
HappyFox
7.3
In-App Messaging
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
Not enough data available
HappyFox
9.2
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
8.8
HappyFox
9.3
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.8
HappyFox
8.1
Internal Use
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.0
HappyFox
8.3
Conversation Archiving
Oracle Service Cloud (formerly RightNow)
8.5
Freshdesk
Not enough data available
HappyFox
7.6
Lead Development
Oracle Service Cloud (formerly RightNow)
7.7
Freshdesk
Not enough data available
HappyFox
8.3
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Freshdesk
8.9
HappyFox
8.0
Team Inbox
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
8.9
HappyFox
8.3
Customer Profiles
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.6
HappyFox
8.3
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.5
Freshdesk
8.6
HappyFox
8.9
Email to Case
Oracle Service Cloud (formerly RightNow)
8.8
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.5
HappyFox
8.8
Social Integration
Oracle Service Cloud (formerly RightNow)
6.5
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
7.9
Freshdesk
8.0
HappyFox
8.1
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
7.7
Freshdesk
8.2
HappyFox
8.3
Call Scripting
Oracle Service Cloud (formerly RightNow)
7.9
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.6
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.0
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.6
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
Freshdesk
8.4
HappyFox
8.5
Q&A
Oracle Service Cloud (formerly RightNow)
8.3
Freshdesk
8.6
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
6.7
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.3
Freshdesk
7.8
HappyFox
8.3
Dashboards
Oracle Service Cloud (formerly RightNow)
7.5
Freshdesk
8.2
HappyFox
8.5
Platform
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.3
HappyFox
9.1
Mobile User Support
Oracle Service Cloud (formerly RightNow)
7.9
Freshdesk
8.1
HappyFox
7.3
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.0
Freshdesk
8.5
HappyFox
8.7
Internationalization
Oracle Service Cloud (formerly RightNow)
8.2
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
7.9
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.4
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
36.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
10.9%
15.5%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
16.9%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Retail
14.4%
Computer Software
13.9%
Computer Software
12.2%
 
Computer Software
8.5%
Internet
5.9%
Higher Education
6.4%
 
Financial Services
5.9%
Education Management
3.7%
Real Estate
3.8%
 
Pharmaceuticals
3.4%
E-Learning
3.4%
Education Management
3.8%
 
Other
50.8%
Other
52.7%
Other
59.6%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Freshdesk
HappyFox
No videos provided
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