# Oracle Sales Cloud vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Oracle Sales Cloud excels in its **AI capabilities** , with users appreciating features like predictive analytics for lead scoring and opportunity forecasting. One user noted that the built-in AI actively guides sales reps on what to do next, making it a valuable tool for enhancing productivity.
- **Users say** that Zoho CRM Plus stands out for its **seamless integration** of various functionalities, combining sales, support, and analytics in one platform. Reviewers highlighted how this integration helps maintain a clear understanding of lead flow, which is crucial for effective workflow management.
- **According to verified reviews** , Oracle Sales Cloud is praised for its **document management** , allowing users to securely store and easily access important documents. This feature has been noted to save time by keeping all relevant information connected, including calls and emails related to leads.
- **Reviewers mention** that Zoho CRM Plus offers a more **user-friendly experience** , with higher ratings in ease of use and setup. Users appreciate the intuitive design and manageable funnel system, which contributes to a smoother onboarding process and daily operations.
- **G2 reviewers highlight** that while Oracle Sales Cloud has a strong focus on enterprise-level features, it may not cater as effectively to small businesses. This is reflected in its user base, with a significant portion of reviews coming from enterprise users, which may limit its appeal for smaller organizations.
- **Users report** that Zoho CRM Plus provides excellent **customer support** , with many praising the quality and responsiveness of the support team. This aspect is crucial for users who rely on timely assistance to resolve issues and maintain their workflow.



| | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 158 | 130 | 
| **Largest Market Segment** | Enterprise (48.6% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | $65/ month per user | $57.00 Per Month | 

---
## Top Pros & Cons

### Oracle Sales Cloud

Pros:
- Integration (4 reviews)
- Feature Richness (3 reviews)

Cons:
- Learning Curve (5 reviews)
- High Complexity (3 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.1 (114 reviews) | 8.8 (97 reviews) | 
  | **Ease of Use** | 7.8 (113 reviews) | 8.6 (99 reviews) | 
  | **Ease of Setup** | 7.0 (70 reviews) | 8.3 (79 reviews) | 
  | **Ease of Admin** | 6.8 (55 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 7.5 (106 reviews) | 8.6 (89 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.2 (53 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 8.0 (107 reviews) | 9.2 (91 reviews) | 

---
## Pricing

### Oracle Sales Cloud

#### Entry-Level Pricing

Plan: Professional Edition

Price: $65 / month per user

Key Features:
- CX Core
- Mobile App for Smartphones and Tablets
- Sales Analytics

[Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing)

#### Free Trial

No

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Oracle Sales Cloud** | 7.5/10 | 110 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 7.8 (85 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.8 (63 reviews) ✓ Verified | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (85 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (81 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.4 (69 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 7.6 (72 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (73 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.5 (69 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.6 (63 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 7.3 (56 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 7.7 (68 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 7.4 (60 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.5 (61 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 7.5 (64 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 7.1 (56 reviews) ✓ Verified | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 7.3 (57 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 7.7 (74 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 7.8 (75 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 7.8 (67 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (61 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 8.2 (51 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (65 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 7.3 (50 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 7.2 (45 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.5 (50 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (38 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.5 (47 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.3 (45 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.4 (51 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.4 (37 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (49 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 7.0 (46 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.1 (38 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 8.0 (18 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.6 (16 reviews) | 
| **Multi-step Planning** | 7.3 (5 reviews) | 8.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (18 reviews) | 
| **Adaptive Learning** | 7.7 (5 reviews) | 8.2 (17 reviews) | 
| **Natural Language Interaction** | 8.0 (5 reviews) | 7.9 (15 reviews) | 
| **Proactive Assistance** | 8.0 (5 reviews) | 8.2 (16 reviews) | 
| **Decision Making** | 8.3 (7 reviews) | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Oracle Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Oracle Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Sales Cloud** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Sales Cloud | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 16.9% | 56.6% | 
| **Mid-Market** | 34.5% | 37.7% | 
| **Enterprise** | 48.6% | 5.7% | 

### By Industry

#### Oracle Sales Cloud

- **Information Technology and Services:** 19.0%
- **Computer Software:** 9.2%
- **Financial Services:** 4.9%
- **Automotive:** 4.2%
- **Accounting:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Food & Beverages:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Human Resources:** 2.1%
- **Insurance:** 2.1%
- **Other:** 48.6%

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Oracle Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews)
- [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14719 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14862 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (537 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### Oracle Sales Cloud

- Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments
  > **Top comment:** "No"
- Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence.  For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote
  > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..."
- Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment
  > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..."
- Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment
  > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales.

The fact of the market is this: every staff in every business is..."
- Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote
  > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..."

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-sales-cloud-vs-zoho-crm-plus-2018-12-06)