# Oracle Sales Cloud vs Sugar Sell Comparison | | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Star Rating** | 3.9 out of 5 | 3.8 out of 5 | | **Total Reviews** | 156 | 776 | | **Largest Market Segment** | Enterprise (49.3% of reviews) | Mid-Market (48.4% of reviews) | | **Entry Level Price** | $65/ month per user | $19.00 Per Month | --- ## Top Pros & Cons ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) ### Sugar Sell Pros: - Ease of Use (10 reviews) - User-Friendly (7 reviews) Cons: - Integration Issues (5 reviews) - Learning Curve (3 reviews) --- ## Ratings Comparison | Rating | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Meets Requirements** | 8.1 (112 reviews) | 8.0 (613 reviews) | | **Ease of Use** | 7.8 (111 reviews) | 7.6 (649 reviews) | | **Ease of Setup** | 7.0 (68 reviews) | 7.2 (346 reviews) | | **Ease of Admin** | 6.8 (54 reviews) | 7.6 (319 reviews) | | **Quality of Support** | 7.5 (104 reviews) | 7.7 (556 reviews) | | **Has the product been a good partner in doing business?** | 7.1 (51 reviews) | 7.8 (303 reviews) | | **Product Direction (% positive)** | 8.0 (105 reviews) | 7.0 (600 reviews) | --- ## Pricing ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No ### Sugar Sell #### Entry-Level Pricing Plan: Sell Essentials Price: $19.00 Per Month Description: 3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade. Key Features: - Account Management - Contact Management - Lead Management [Browse all 6 editions](https://www.g2.com/products/sugar-sell/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | 7.5/10 | 108 | | **Sugar Sell** | 7.6/10 | 598 | #### Sales Force Automation | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Contact & Account Management** | 7.8 (83 reviews) ✓ Verified | 8.2 (502 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.8 (62 reviews) ✓ Verified | 7.6 (322 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.6 (83 reviews) ✓ Verified | 7.8 (469 reviews) ✓ Verified | | **Task / Activity Management** | 7.8 (80 reviews) ✓ Verified | 7.7 (487 reviews) ✓ Verified | | **Territory & Quota Management** | 7.4 (69 reviews) ✓ Verified | 7.2 (358 reviews) ✓ Verified | | **Desktop Integration** | 7.6 (72 reviews) ✓ Verified | 7.4 (412 reviews) ✓ Verified | | **Product & Price List Management** | 7.6 (73 reviews) ✓ Verified | 7.3 (346 reviews) ✓ Verified | | **Quote & Order Management** | 7.5 (69 reviews) ✓ Verified | 7.4 (348 reviews) ✓ Verified | | **Customer Contract Management** | 7.6 (63 reviews) ✓ Verified | 7.7 (376 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Email Marketing** | 7.3 (56 reviews) ✓ Verified | 7.1 (354 reviews) ✓ Verified | | **Campaign Management** | Feature Not Available | 7.2 (361 reviews) ✓ Verified | | **Lead Management** | 7.7 (68 reviews) ✓ Verified | 7.9 (427 reviews) ✓ Verified | | **Marketing ROI Analytics** | Feature Not Available | 7.0 (312 reviews) ✓ Verified | #### Customer Support | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Case Management** | 7.4 (60 reviews) ✓ Verified | 7.9 (386 reviews) ✓ Verified | | **Customer Support Portal** | 7.5 (61 reviews) ✓ Verified | 7.6 (348 reviews) ✓ Verified | | **Knowledge Base** | 7.5 (64 reviews) ✓ Verified | 7.7 (358 reviews) ✓ Verified | | **Call Center Features** | 7.1 (56 reviews) ✓ Verified | 7.4 (292 reviews) | | **Support Analytics** | 7.3 (57 reviews) ✓ Verified | 7.7 (313 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Reporting** | 7.7 (74 reviews) ✓ Verified | 7.7 (470 reviews) ✓ Verified | | **Dashboards** | 7.8 (75 reviews) ✓ Verified | 8.0 (476 reviews) ✓ Verified | | **Forecasting** | 7.8 (67 reviews) ✓ Verified | 7.4 (367 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Social Collaboration Features** | 7.6 (61 reviews) ✓ Verified | 7.2 (269 reviews) ✓ Verified | | **Social Network Integration** | Feature Not Available | 7.2 (267 reviews) ✓ Verified | | **Mobile User Support** | 7.4 (65 reviews) ✓ Verified | 7.4 (331 reviews) ✓ Verified | #### Platform | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Customization** | 7.3 (50 reviews) ✓ Verified | 8.2 (260 reviews) ✓ Verified | | **Workflow Capability** | 7.2 (45 reviews) ✓ Verified | 7.8 (255 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.5 (50 reviews) ✓ Verified | 8.1 (268 reviews) ✓ Verified | | **Internationalization** | 7.5 (38 reviews) ✓ Verified | 7.9 (168 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.5 (47 reviews) ✓ Verified | 8.2 (214 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.3 (45 reviews) ✓ Verified | 7.5 (216 reviews) ✓ Verified | | **Performance and Reliability** | 7.4 (51 reviews) ✓ Verified | 7.6 (257 reviews) ✓ Verified | | **Output Document Generation** | 7.4 (37 reviews) ✓ Verified | 7.2 (199 reviews) ✓ Verified | #### Integration | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Data Import & Export Tools** | 7.0 (49 reviews) ✓ Verified | 7.6 (260 reviews) ✓ Verified | | **Integration APIs** | 7.0 (46 reviews) ✓ Verified | 7.7 (202 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.1 (38 reviews) ✓ Verified | 7.3 (198 reviews) ✓ Verified | #### Generative AI | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **AI Text Generation** | 8.0 (18 reviews) | 6.3 (28 reviews) | #### Agentic AI - CRM | Feature | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 7.3 (5 reviews) | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | | **Decision Making** | 8.1 (6 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Sales Cloud | Sugar Sell | |---|---|---| | **Small-Business** | 15.7% | 35.1% | | **Mid-Market** | 35.0% | 48.4% | | **Enterprise** | 49.3% | 16.4% | ### By Industry #### Oracle Sales Cloud - **Information Technology and Services:** 18.6% - **Computer Software:** 9.3% - **Financial Services:** 5.0% - **Automotive:** 4.3% - **Accounting:** 2.9% - **Hospital & Health Care:** 2.9% - **Food & Beverages:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Human Resources:** 2.1% - **Insurance:** 2.1% - **Other:** 48.6% #### Sugar Sell - **Information Technology and Services:** 13.2% - **Computer Software:** 10.5% - **Marketing and Advertising:** 5.8% - **Financial Services:** 5.6% - **Construction:** 2.7% - **Telecommunications:** 2.5% - **Internet:** 2.3% - **Retail:** 2.1% - **Manufacturing:** 2.1% - **Real Estate:** 2.0% - **Other:** 51.2% --- ## Alternatives ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (514 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (574 reviews) ### Alternatives to Sugar Sell - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) --- ## Top Discussions ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." ### Sugar Sell - Title: [Why did you choose Sugar over something like Salesforce? what benefits do you see?](https://www.g2.com/discussions/why-did-you-choose-sugar-over-something-like-salesforce-what-benefits-do-you-see) — 2 comments, 1 upvote > **Top comment:** "I feel that it's easier to use than SalesForce and still offers a lot of power." - Title: [Why is sugar a CRM?](https://www.g2.com/discussions/why-is-sugar-a-crm) — 1 comment > **Top comment:** "Because it's a specialized software that allows an organization to manage communication and other matters with their clients" - Title: [What is sugar sell?](https://www.g2.com/discussions/what-is-sugar-sell) — 1 comment > **Top comment:** "Sugar Sell is a customer relationship management (CRM) system of software." - Title: [What is the best way to integrate Sugar into other CRM Softwares?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-sugar-into-other-crm-softwares) — 1 comment, 1 upvote > **Top comment:** "Dennis, Are you asking how to integrate or whats the best method for integrating? Or are you asking how to solve your Sugar to MAS integration?" - Title: [What makes Sugar different from other CRM solutions?](https://www.g2.com/discussions/crm-differentiators) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Sugar is a far more cost effective platform for creating more engaging and extraordinary customer relationships. Sugar offers unparalleled flexibility in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-sales-cloud-vs-sugar-sell)