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Compare Oracle IT Service Management Suite and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Enterprise (65.7% of reviews)
Enterprise (68.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle IT Service Management Suite
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle IT Service Management SuiteServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle IT Service Management Suite excels in Ticket Assignment with a score of 9.2, indicating a robust system for managing and distributing tickets effectively. In contrast, ServiceNow IT Operations Management also performs well in this area but is noted for its superior Workflow Management with a score of 9.2, which enhances overall operational efficiency.
- Reviewers mention that Oracle's ITIL Policy Compliance is rated highly at 9.0, showcasing its strong alignment with ITIL best practices. However, ServiceNow shines with a higher score in Asset Tracking at 8.9, which users find particularly beneficial for managing IT assets seamlessly.
- G2 users highlight the Quality of Support for ServiceNow at 9.1, which is significantly higher than Oracle's score of 7.9. This difference suggests that ServiceNow may provide a more responsive and helpful support experience, which is crucial for IT operations.
- Users on G2 report that Oracle's Monitoring capabilities, particularly in Constant Monitoring and Timely Alerts, are rated at 9.0 and 9.4 respectively, indicating a strong performance in real-time monitoring. In comparison, ServiceNow's Threat Detection is rated at 8.3, which, while effective, may not match the immediacy of Oracle's monitoring features.
- Reviewers mention that ServiceNow's Ease of Use is rated at 8.8, making it more user-friendly compared to Oracle's score of 7.9. This aspect is particularly important for teams looking to minimize training time and enhance user adoption.
- Users say that Oracle's Product Direction score of 7.6 indicates some concerns about future updates and enhancements, while ServiceNow's score of 9.3 suggests a more positive outlook on ongoing product development and innovation, which could be a deciding factor for long-term investment.
Pricing
Entry-Level Pricing
Oracle IT Service Management Suite
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
Oracle IT Service Management Suite
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.3
31
8.7
73
Ease of Use
7.9
31
8.0
131
Ease of Setup
8.0
11
7.7
114
Ease of Admin
8.2
11
8.4
40
Quality of Support
7.9
30
8.4
71
Has the product been a good partner in doing business?
8.6
11
8.7
42
Product Direction (% positive)
7.6
29
9.5
69
Features by Category
Functionality
Not enough data
7.7
13
Not enough data
7.7
13
Not enough data
8.3
12
Issue Resolution
Not enough data
8.3
13
Not enough data
8.3
12
Not enough data
8.2
12
Management
Not enough data
8.7
13
Not enough data
9.0
12
Not enough data
9.2
12
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Analysis
7.6
12
8.0
35
Platform
8.0
16
8.4
33
7.9
15
8.5
31
Feature Not Available
8.8
34
8.2
15
8.4
34
8.0
17
8.7
34
Security
8.8
12
8.5
31
Feature Not Available
8.2
32
Feature Not Available
7.8
31
Feature Not Available
8.9
34
8.3
15
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
Oracle IT Service Management Suite and ServiceNow IT Operations Management are categorized as Enterprise IT Management
Unique Categories
Oracle IT Service Management Suite has no unique categories
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Reviews
Reviewers' Company Size
Oracle IT Service Management Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Computer Software
8.6%
Retail
5.7%
Marketing and Advertising
5.7%
Hospital & Health Care
5.7%
Other
45.7%
Information Technology and Services
26.3%
Insurance
8.8%
Financial Services
8.8%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.1%
Alternatives
Discussions
Oracle IT Service Management Suite has no discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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