# Oracle Field Service vs ServiceMax Comparison --- ## AI Generated Summary - **G2 reviewers report** that Oracle Field Service excels in user interface and ease of use, with many praising its intuitive design and compatibility. Users appreciate the ability to assign jobs in real-time, which has led to faster response times and improved resource allocation. - **According to verified reviews** , ServiceMax shines in its automation capabilities, particularly with AI-driven scheduling that helps streamline field service operations. Users highlight its effectiveness in assigning the right technician to the right job, enhancing operational efficiency. - **Reviewers mention** that while Oracle Field Service integrates well with third-party systems and ERP solutions, some users find that ServiceMax, built on the Salesforce platform, can experience performance issues or downtime, which may affect reliability. - **Users say** that ServiceMax offers strong real-time visibility into work progress, which is a significant advantage for teams needing to track jobs closely. However, some users have noted that this feature can be hampered by occasional performance hiccups. - **G2 reviewers highlight** that Oracle Field Service has a solid reputation for quality support, with users reporting satisfaction with the assistance they receive. In contrast, ServiceMax users have expressed a desire for improved support, indicating that while it is generally good, there is room for enhancement. - **According to recent feedback** , both products have their strengths in analytics and reporting, but Oracle Field Service users appreciate its higher scores in these areas, suggesting a more robust offering for those who rely heavily on data-driven insights. | | Oracle Field Service | ServiceMax | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 23 | 144 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Mid-Market (40.4% of reviews) | | **Entry Level Price** | No pricing available | Contact Us 1 User | --- ## Top Pros & Cons ### Oracle Field Service Pros: - Customer Support (2 reviews) - Ease of Use (2 reviews) Cons: - Learning Curve (2 reviews) - Customization Difficulties (1 reviews) ### ServiceMax Pros: - Ease of Use (10 reviews) - Easy Communication (10 reviews) Cons: - Connectivity Issues (5 reviews) - Expensive (5 reviews) --- ## Ratings Comparison | Rating | Oracle Field Service | ServiceMax | |---|---|---| | **Meets Requirements** | 8.2 (19 reviews) | 8.5 (127 reviews) | | **Ease of Use** | 7.6 (19 reviews) | 8.4 (127 reviews) | | **Ease of Setup** | 7.9 (11 reviews) | 8.1 (72 reviews) | | **Ease of Admin** | 7.9 (8 reviews) | 8.1 (55 reviews) | | **Quality of Support** | 7.6 (17 reviews) | 8.1 (122 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (8 reviews) | 8.4 (54 reviews) | | **Product Direction (% positive)** | 7.5 (19 reviews) | 8.6 (121 reviews) | --- ## Pricing ### Oracle Field Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceMax #### Entry-Level Pricing Plan: ServiceMax FSM Enterprise Edition Price: Contact Us 1 User Key Features: - Contact us for more information. [Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) #### Free Trial No --- ## Features Comparison By Category ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Oracle Field Service** | 8.2/10 | 17 | | **ServiceMax** | 8.0/10 | 74 | #### Generative AI | Feature | Oracle Field Service | ServiceMax | |---|---|---| | **AI Text Summarization** | 9.0 (5 reviews) | 6.6 (47 reviews) | | **AI Image-to-Text** | 8.3 (5 reviews) | Feature Not Available | #### Before the Job | Feature | Oracle Field Service | ServiceMax | |---|---|---| | **Calendar** | 8.0 (14 reviews) | 8.4 (70 reviews) | | **Dispatch** | 8.5 (12 reviews) | 8.4 (69 reviews) | | **Roles** | 7.6 (13 reviews) | 8.5 (65 reviews) | | **Booking** | 8.1 (12 reviews) | 8.1 (69 reviews) | #### On the Job | Feature | Oracle Field Service | ServiceMax | |---|---|---| | **Location** | 7.8 (13 reviews) | 8.0 (60 reviews) | | **Employee Communication** | 8.6 (12 reviews) | 7.8 (66 reviews) | | **Behavior Monitoring** | 7.5 (14 reviews) | 7.3 (58 reviews) | | **Client Notifications** | 7.9 (13 reviews) | 7.5 (59 reviews) | | **Field Sales** | 9.2 (6 reviews) | 7.8 (56 reviews) | #### After the Job | Feature | Oracle Field Service | ServiceMax | |---|---|---| | **Reports** | 8.0 (14 reviews) | 8.2 (67 reviews) | | **Analytics** | 8.2 (14 reviews) | 8.2 (68 reviews) | | **Invoicing** | 7.9 (13 reviews) | 7.7 (64 reviews) | | **CRM Integrations** | 8.1 (14 reviews) | 7.6 (57 reviews) | #### Agentic AI - Field Service Management | Feature | Oracle Field Service | ServiceMax | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | | **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Field Service | ServiceMax | |---|---|---| | **Small-Business** | 9.5% | 25.0% | | **Mid-Market** | 28.6% | 40.4% | | **Enterprise** | 61.9% | 34.6% | ### By Industry #### Oracle Field Service - **Telecommunications:** 19.0% - **Information Technology and Services:** 19.0% - **Publishing:** 4.8% - **Pharmaceuticals:** 4.8% - **Outsourcing/Offshoring:** 4.8% - **Oil & Energy:** 4.8% - **Leisure, Travel & Tourism:** 4.8% - **Hospitality:** 4.8% - **Hospital & Health Care:** 4.8% - **Government Administration:** 4.8% - **Other:** 23.8% #### ServiceMax - **Information Technology and Services:** 20.7% - **Medical Devices:** 8.6% - **Oil & Energy:** 6.4% - **Telecommunications:** 5.7% - **Computer Software:** 5.7% - **Consumer Services:** 2.9% - **Hospital & Health Care:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Facilities Services:** 2.1% - **Manufacturing:** 2.1% - **Other:** 41.4% --- ## Alternatives ### Alternatives to Oracle Field Service - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) — 4.3/5 stars (74 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5324 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1567 reviews) ### Alternatives to ServiceMax - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews) - [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews) --- ## Top Discussions ### Oracle Field Service No discussions available for this product. ### ServiceMax - Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)* > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..." - Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)* > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..." - Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)* > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-field-service-vs-ptc-servicemax)