# Oracle Field Service vs Oracle Field Service Cloud Comparison | | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.0 out of 5 | | **Total Reviews** | 23 | 139 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Enterprise (48.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle Field Service Pros: - Customer Support (2 reviews) - Ease of Use (2 reviews) Cons: - Learning Curve (2 reviews) - Customization Difficulties (1 reviews) ### Oracle Field Service Cloud **Not enough data** --- ## Ratings Comparison | Rating | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Meets Requirements** | 8.2 (19 reviews) | 8.5 (112 reviews) | | **Ease of Use** | 7.6 (19 reviews) | 8.2 (113 reviews) | | **Ease of Setup** | 7.9 (11 reviews) | 8.3 (25 reviews) | | **Ease of Admin** | 7.9 (8 reviews) | 8.8 (25 reviews) | | **Quality of Support** | 7.6 (17 reviews) | 8.0 (106 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (8 reviews) | 8.5 (24 reviews) | | **Product Direction (% positive)** | 7.5 (19 reviews) | 7.0 (109 reviews) | --- ## Pricing ### Oracle Field Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle Field Service Cloud #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Oracle Field Service** | 8.2/10 | 17 | | **Oracle Field Service Cloud** | 8.2/10 | 97 | #### Generative AI | Feature | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **AI Text Summarization** | 9.0 (5 reviews) | Not enough data | | **AI Image-to-Text** | 8.3 (5 reviews) | Not enough data | #### Before the Job | Feature | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Calendar** | 8.0 (14 reviews) | 8.2 (61 reviews) | | **Dispatch** | 8.5 (12 reviews) | 8.4 (59 reviews) | | **Roles** | 7.6 (13 reviews) | 8.8 (63 reviews) | | **Booking** | 8.1 (12 reviews) | 7.7 (59 reviews) | #### On the Job | Feature | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Location** | 7.8 (13 reviews) | 8.3 (72 reviews) | | **Employee Communication** | 8.6 (12 reviews) | 8.4 (75 reviews) | | **Behavior Monitoring** | 7.5 (14 reviews) | 8.0 (66 reviews) | | **Client Notifications** | 7.9 (13 reviews) | 8.1 (67 reviews) | | **Field Sales** | 9.2 (6 reviews) | 7.4 (9 reviews) | #### After the Job | Feature | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Reports** | 8.0 (14 reviews) | 8.0 (76 reviews) | | **Analytics** | 8.2 (14 reviews) | 8.3 (72 reviews) | | **Invoicing** | 7.9 (13 reviews) | 8.6 (58 reviews) | | **CRM Integrations** | 8.1 (14 reviews) | 8.6 (52 reviews) | #### Agentic AI - Field Service Management | Feature | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Field Service | Oracle Field Service Cloud | |---|---|---| | **Small-Business** | 9.5% | 23.2% | | **Mid-Market** | 28.6% | 28.8% | | **Enterprise** | 61.9% | 48.0% | ### By Industry #### Oracle Field Service - **Telecommunications:** 19.0% - **Information Technology and Services:** 19.0% - **Publishing:** 4.8% - **Pharmaceuticals:** 4.8% - **Outsourcing/Offshoring:** 4.8% - **Oil & Energy:** 4.8% - **Leisure, Travel & Tourism:** 4.8% - **Hospitality:** 4.8% - **Hospital & Health Care:** 4.8% - **Government Administration:** 4.8% - **Other:** 23.8% #### Oracle Field Service Cloud - **Hospital & Health Care:** 8.0% - **Retail:** 7.2% - **Consumer Services:** 6.4% - **Higher Education:** 4.8% - **Telecommunications:** 4.0% - **Education Management:** 4.0% - **Accounting:** 3.2% - **Chemicals:** 3.2% - **Consumer Goods:** 3.2% - **Hospitality:** 3.2% - **Other:** 52.8% --- ## Alternatives ### Alternatives to Oracle Field Service - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews) - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) — 4.3/5 stars (74 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5326 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1567 reviews) ### Alternatives to Oracle Field Service Cloud - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews) - [mHelpDesk](https://www.g2.com/products/mhelpdesk/reviews) — 4.0/5 stars (146 reviews) - [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (403 reviews) --- ## Top Discussions ### Oracle Field Service No discussions available for this product. ### Oracle Field Service Cloud No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-field-service-vs-oracle-field-service-cloud)