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Compare Oracle Field Service and Oracle Field Service Cloud 
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At a Glance
Market Segments
Enterprise (59.1% of reviews)
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service
Star Rating
(24)4.0 out of 5
Market Segments
Enterprise (59.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field ServiceOracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in ease of administration with a score of 8.8, while Oracle Field Service lags behind at 7.9. Reviewers mention that the intuitive interface and streamlined admin tools in the Cloud version significantly enhance user experience.
- Reviewers say that the dispatch functionality in Oracle Field Service Cloud is rated at 8.4, slightly lower than Oracle Field Service's 8.5. However, users on G2 highlight that the Cloud version offers better integration with real-time data, which improves overall dispatch efficiency.
- Users say that the invoicing feature in Oracle Field Service Cloud stands out with a score of 8.6, compared to 8.0 for Oracle Field Service. Reviewers mention that the Cloud version's invoicing capabilities are more robust, allowing for easier tracking and management of invoices.
- G2 users report that the analytics feature in Oracle Field Service Cloud is rated higher at 8.3, while Oracle Field Service has a score of 8.0. Users mention that the Cloud version provides more comprehensive insights and customizable reporting options, which are crucial for data-driven decision-making.
- Reviewers mention that the employee communication tools in Oracle Field Service Cloud are rated at 8.4, slightly lower than Oracle Field Service's 8.5. However, users report that the Cloud version offers more advanced features for real-time updates and notifications, enhancing team collaboration.
- Users on G2 highlight that the booking feature in Oracle Field Service Cloud scores 7.7, while Oracle Field Service is rated at 7.9. Despite the slight difference, reviewers say that the Cloud version's booking system is more flexible and integrates better with other scheduling tools.
Pricing
Entry-Level Pricing
Oracle Field Service
No pricing availableOracle Field Service Cloud
No pricing availableFree Trial
Oracle Field Service
No trial information availableOracle Field Service Cloud
No trial information availableRatings
Meets Requirements
8.1
20
8.5
112
Ease of Use
7.7
20
8.2
113
Ease of Setup
7.9
12
8.3
25
Ease of Admin
7.9
8
8.8
25
Quality of Support
7.8
18
8.0
106
Has the product been a good partner in doing business?
7.5
8
8.5
24
Product Direction (% positive)
7.1
20
7.0
109
Features by Category
Generative AI
8.3
6
Not enough data
7.8
6
Not enough data
Before the Job
8.0
15
8.2
61
8.3
13
8.4
59
7.5
14
8.8
63
7.9
13
7.7
59
On the Job
7.6
14
8.3
72
8.6
13
8.4
75
7.3
15
8.0
66
7.6
14
8.1
67
9.0
7
7.4
9
After the Job
7.7
15
8.0
76
8.2
15
8.3
72
7.7
14
8.6
58
8.0
15
8.6
52
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Field Service and Oracle Field Service Cloud are categorized as Field Service Management
Unique Categories
Oracle Field Service has no unique categories
Oracle Field Service Cloud has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
18.2%
Information Technology and Services
18.2%
Publishing
4.5%
Pharmaceuticals
4.5%
Outsourcing/Offshoring
4.5%
Other
50.0%
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Alternatives
Discussions
Oracle Field Service has no discussions with answers
Oracle Field Service Cloud has no discussions with answers
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