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Compare Oracle Field Service Cloud and Verizon Connect 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudVerizon Connect
Star Rating
(952)3.8 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verizon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Vehicle Tracking feature, scoring a remarkable 9.2, which reviewers mention provides real-time updates and enhances operational efficiency. In contrast, Verizon Connect's vehicle tracking capabilities are rated lower, indicating potential gaps in real-time visibility.
- Reviewers mention that Oracle Field Service Cloud's Quality of Support is rated at 8.0, highlighting a responsive support team that assists users effectively. On the other hand, Verizon Connect's support is rated significantly lower at 7.0, suggesting that users may experience longer wait times or less effective assistance.
- G2 users indicate that Oracle Field Service Cloud's Ease of Setup is rated at 8.3, with many reviewers appreciating the straightforward onboarding process. Conversely, Verizon Connect's setup is rated at 7.8, with some users expressing challenges in the initial configuration.
- Users on G2 report that Oracle Field Service Cloud shines in Driver Management, particularly in Driver Tracking with a score of 8.9, which reviewers say provides comprehensive insights into driver behavior. Verizon Connect, while offering similar features, falls short with a lower rating, indicating less robust tracking capabilities.
- Reviewers mention that Oracle Field Service Cloud's Analytics features, particularly in Performance and Productivity, are rated at 8.5 and 8.6 respectively, allowing users to gain valuable insights into their operations. In contrast, Verizon Connect's analytics capabilities are perceived as less effective, with lower ratings in key areas.
- Users say that Oracle Field Service Cloud's Routing features, including Master Routing and Route Assignment, are rated highly at 8.5 and 8.4, respectively, which reviewers mention significantly improves efficiency in field operations. Verizon Connect's routing features, while functional, do not achieve the same level of user satisfaction.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableVerizon Connect
No pricing availableFree Trial
Oracle Field Service Cloud
No trial information availableVerizon Connect
No trial information availableRatings
Meets Requirements
8.5
112
8.0
654
Ease of Use
8.2
113
8.3
659
Ease of Setup
8.3
25
7.7
549
Ease of Admin
8.8
25
8.1
552
Quality of Support
8.0
106
6.9
640
Has the product been a good partner in doing business?
8.5
24
7.1
555
Product Direction (% positive)
7.0
109
6.3
573
Features by Category
Routing
Not enough data
8.5
107
Not enough data
8.3
104
Not enough data
8.3
103
Scheduling
Not enough data
8.0
97
Not enough data
7.9
85
Not enough data
8.1
90
Not enough data
8.6
126
Optimization
Not enough data
8.2
98
Not enough data
8.8
131
Not enough data
8.2
100
Analytics
Not enough data
8.4
116
Not enough data
8.4
116
Not enough data
8.6
128
Vehicle Management
Not enough data
7.9
265
Not enough data
7.5
245
Not enough data
7.7
278
Not enough data
9.1
435
ELD Compliance
Not enough data
7.8
148
Not enough data
7.4
162
Not enough data
6.8
104
Not enough data
6.6
117
Driver Management
Not enough data
7.9
225
Not enough data
8.4
330
Not enough data
8.9
417
Not enough data
8.5
392
Deliveries
Not enough data
8.4
240
Not enough data
8.2
183
Not enough data
8.2
202
Dashcam
Not enough data
7.6
133
Not enough data
7.7
153
Not enough data
7.7
119
Analytics
Not enough data
8.2
258
Not enough data
8.5
333
Not enough data
7.8
252
Agentic AI - Fleet Management
Not enough data
3.0
5
Not enough data
5.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Fleet Management
Not enough data
Not enough data
Vehicle Tracking
Not enough data
4.9
17
Not enough data
6.4
17
Not enough data
4.3
15
Not enough data
5.0
16
Not enough data
5.8
16
Driver Tracking
Not enough data
4.7
16
Not enough data
5.4
15
Not enough data
5.1
15
Not enough data
4.6
15
Analytics
Not enough data
Feature Not Available
Not enough data
5.8
15
Not enough data
Feature Not Available
Agentic AI - Fleet Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
2.3
5
Not enough data
2.0
5
Before the Job
8.2
61
4.3
7
8.4
59
4.8
8
8.8
63
4.7
6
7.7
59
4.0
7
On the Job
8.3
72
6.0
8
8.4
75
5.2
8
8.0
66
5.4
8
8.1
67
5.4
8
7.4
9
4.3
9
After the Job
8.0
76
5.6
8
8.3
72
5.6
8
8.6
58
2.4
7
8.6
52
2.9
7
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Field Service Cloud and Verizon Connect are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verizon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Construction
32.2%
Transportation/Trucking/Railroad
13.2%
Consumer Services
5.0%
Facilities Services
3.7%
Telecommunications
3.1%
Other
42.7%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
Why can I not order new gps units online?
2 Comments
MH
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
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