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Compare Oracle Field Service Cloud and ServiceTitan 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Ease of Setup with a score of 8.3, making it a preferred choice for enterprises looking for a quick implementation, while ServiceTitan's score of 6.8 indicates a more complex setup process that may require additional time and resources.
- Reviewers mention that the Dispatch feature in ServiceTitan is highly rated at 8.8, providing users with efficient scheduling capabilities, whereas Oracle Field Service Cloud, with a score of 8.4, offers solid dispatching but may not match the intuitive interface that ServiceTitan provides.
- G2 users highlight the superior Client Notifications in ServiceTitan, scoring 8.5, which allows for better customer engagement during service appointments, while Oracle Field Service Cloud's score of 8.1 suggests it may not offer the same level of customization or immediacy in notifications.
- Users on G2 report that Oracle Field Service Cloud's Analytics feature, with a score of 8.3, provides robust reporting capabilities that are particularly beneficial for enterprise-level users, while ServiceTitan's score of 8.4 indicates strong analytics but may lack some of the depth found in Oracle's offerings.
- Reviewers mention that both products score equally in Invoicing at 8.6, but users report that Oracle Field Service Cloud's invoicing process is more streamlined for larger businesses, whereas ServiceTitan is often favored by small businesses for its user-friendly interface.
- Users say that the Quality of Support is better with Oracle Field Service Cloud, scoring 8.0 compared to ServiceTitan's 7.7, indicating that Oracle may provide more reliable assistance and resources for troubleshooting and user inquiries.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableServiceTitan
No pricing availableFree Trial
Oracle Field Service Cloud
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.5
112
8.8
281
Ease of Use
8.2
113
8.5
285
Ease of Setup
8.3
25
6.9
213
Ease of Admin
8.8
25
8.1
192
Quality of Support
8.0
106
7.8
276
Has the product been a good partner in doing business?
8.5
24
8.7
193
Product Direction (% positive)
7.0
109
9.1
276
Features by Category
Generative AI
Not enough data
7.9
82
Not enough data
6.8
78
Before the Job
8.2
61
7.4
182
8.4
59
8.9
200
8.8
63
8.4
195
7.7
59
8.4
190
On the Job
8.3
72
8.6
196
8.4
75
7.8
198
8.0
66
7.3
180
8.1
67
8.5
201
7.4
9
8.1
170
After the Job
8.0
76
8.4
200
8.3
72
8.3
198
8.6
58
8.7
198
8.6
52
7.9
181
Agentic AI - Field Service Management
Not enough data
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Categories
Categories
Shared Categories
Oracle Field Service Cloud and ServiceTitan are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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