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Compare Oracle Field Service Cloud and Field Service Management Software 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Mid-Market (42.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudServiceNow Field Service Management
Star Rating
(50)4.4 out of 5
Market Segments
Mid-Market (42.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Ease of Admin with a score of 8.8, making it easier for administrators to manage the system compared to ServiceNow's lower score in this area.
- Reviewers mention that ServiceNow Field Service Management offers superior Meets Requirements ratings at 9.3, indicating that it better aligns with user needs and expectations than Oracle's score of 8.5.
- G2 users highlight the Quality of Support for ServiceNow, which received an 8.8 rating, while Oracle's support is rated lower at 8.0, suggesting that users may find more reliable assistance with ServiceNow.
- Users on G2 report that Oracle Field Service Cloud has a more robust Booking feature, scoring 7.7, which some users find more intuitive compared to ServiceNow's offerings, although specific user feedback on ServiceNow's booking capabilities is less prevalent.
- Reviewers mention that ServiceNow's Product Direction is viewed positively at 8.8, indicating a strong roadmap and future enhancements, while Oracle's score of 7.0 suggests some uncertainty about its future development.
- Users say that both products perform well in Analytics, but Oracle's score of 8.3 is slightly lower than ServiceNow's, which may indicate that ServiceNow provides more comprehensive insights and reporting capabilities.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableServiceNow Field Service Management
No pricing availableFree Trial
Oracle Field Service Cloud
No trial information availableServiceNow Field Service Management
No trial information availableRatings
Meets Requirements
8.5
112
8.6
30
Ease of Use
8.2
113
8.4
43
Ease of Setup
8.3
25
7.8
40
Ease of Admin
8.8
25
8.4
16
Quality of Support
8.0
106
8.4
29
Has the product been a good partner in doing business?
8.5
24
8.9
14
Product Direction (% positive)
7.0
109
9.2
30
Features by Category
Generative AI
Not enough data
7.6
17
Not enough data
7.3
16
Before the Job
8.2
61
8.3
22
8.4
59
8.8
23
8.8
63
9.0
23
7.7
59
8.9
23
On the Job
8.3
72
8.7
23
8.4
75
8.7
23
8.0
66
7.7
22
8.1
67
8.2
22
7.4
9
7.7
22
After the Job
8.0
76
9.0
22
8.3
72
8.9
22
8.6
58
8.3
21
8.6
52
7.7
19
Agentic AI - Field Service Management
Not enough data
7.9
16
Not enough data
7.6
16
Not enough data
7.6
16
Categories
Categories
Shared Categories
Oracle Field Service Cloud and ServiceNow Field Service Management are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
ServiceNow Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Information Technology and Services
24.4%
Telecommunications
8.9%
Computer Software
8.9%
Retail
6.7%
Consulting
4.4%
Other
46.7%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
ServiceNow Field Service Management has no discussions with answers
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