# Oracle Field Service Cloud vs ServiceNow Field Service Management Comparison
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## AI Generated Summary
- **G2 reviewers report** that ServiceNow Field Service Management excels in integration with ITSM platforms, allowing seamless work order flow from incidents without any handoff. This integration ensures that technicians have access to the same asset and location data as the service desk, enhancing operational efficiency.
- **Users say** that Oracle Field Service Cloud offers strong functionality for digitalizing field operations, with features like real-time communication among stakeholders and effective capacity management. Reviewers appreciate how these capabilities streamline processes across multiple systems.
- **According to verified reviews** , ServiceNow Field Service Management has a higher overall satisfaction score, reflecting its robust scheduling and dispatch features that effectively handle skills and geographic considerations, which users find invaluable for optimizing their operations.
- **Reviewers mention** that while Oracle Field Service Cloud provides a solid user experience with its ease of use and setup, it sometimes struggles to meet specific workflow needs, leading to configuration challenges that can hinder user satisfaction.
- **G2 reviewers highlight** that ServiceNow's ability to provide detailed operational metrics and insights for forecasting is particularly beneficial for finance teams, allowing them to tie in data effectively and optimize customer and asset management.
- **Users report** that Oracle Field Service Cloud shines in its ease of administration, with many finding it straightforward to manage. However, it faces challenges in recent user engagement, as evidenced by the lack of recent reviews compared to ServiceNow, which has a more active user base sharing feedback.



| | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 139 | 161 | 
| **Largest Market Segment** | Enterprise (48.0% of reviews) | Mid-Market (37.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Oracle Field Service Cloud

**Not enough data**

### ServiceNow Field Service Management

Pros:
- Real-Time Data (17 reviews)
- Scheduling Management (15 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (12 reviews)

---
## Ratings Comparison
| Rating | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.5 (112 reviews) | 8.8 (72 reviews) | 
  | **Ease of Use** | 8.2 (113 reviews) | 8.3 (107 reviews) | 
  | **Ease of Setup** | 8.3 (25 reviews) | 8.2 (83 reviews) | 
  | **Ease of Admin** | 8.8 (25 reviews) | 8.6 (26 reviews) | 
  | **Quality of Support** | 8.0 (106 reviews) | 8.6 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (24 reviews) | 9.0 (24 reviews) | 
  | **Product Direction (% positive)** | 7.0 (109 reviews) | 9.3 (71 reviews) | 

---
## Pricing

### Oracle Field Service Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow Field Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Field Service Cloud** | 8.2/10 | 97 |
| **ServiceNow Field Service Management** | 8.5/10 | 88 |

#### Generative AI

| Feature | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.0 (25 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | 

#### Before the Job

| Feature | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Calendar** | 8.2 (61 reviews) | 8.9 (46 reviews) | 
| **Dispatch** | 8.4 (59 reviews) | 9.3 (51 reviews) | 
| **Roles** | 8.8 (63 reviews) | 8.9 (39 reviews) | 
| **Booking** | 7.7 (59 reviews) | 9.1 (33 reviews) | 

#### On the Job

| Feature | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Location** | 8.3 (72 reviews) | 8.8 (34 reviews) | 
| **Employee Communication** | 8.4 (75 reviews) | 9.0 (42 reviews) | 
| **Behavior Monitoring** | 8.0 (66 reviews) | 7.9 (26 reviews) | 
| **Client Notifications** | 8.1 (67 reviews) | 8.4 (31 reviews) | 
| **Field Sales** | 7.4 (9 reviews) | 7.8 (27 reviews) | 

#### After the Job

| Feature | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Reports** | 8.0 (76 reviews) | 9.2 (44 reviews) | 
| **Analytics** | 8.3 (72 reviews) | 9.3 (40 reviews) | 
| **Invoicing** | 8.6 (58 reviews) | 8.6 (26 reviews) | 
| **CRM Integrations** | 8.6 (52 reviews) | 8.3 (37 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (21 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Field Service Cloud | ServiceNow Field Service Management | 
|---|---|---|
| **Small-Business** | 23.2% | 28.7% | 
| **Mid-Market** | 28.8% | 37.2% | 
| **Enterprise** | 48.0% | 34.1% | 

### By Industry

#### Oracle Field Service Cloud

- **Hospital & Health Care:** 8.0%
- **Retail:** 7.2%
- **Consumer Services:** 6.4%
- **Higher Education:** 4.8%
- **Telecommunications:** 4.0%
- **Education Management:** 4.0%
- **Accounting:** 3.2%
- **Chemicals:** 3.2%
- **Consumer Goods:** 3.2%
- **Hospitality:** 3.2%
- **Other:** 52.8%

#### ServiceNow Field Service Management

- **Information Technology and Services:** 22.1%
- **Hospital & Health Care:** 7.7%
- **Telecommunications:** 5.8%
- **Computer Software:** 4.8%
- **Retail:** 4.8%
- **Consulting:** 3.8%
- **Financial Services:** 3.8%
- **Commercial Real Estate:** 2.9%
- **Facilities Services:** 2.9%
- **Higher Education:** 2.9%
- **Other:** 38.5%

---
## Alternatives

### Alternatives to Oracle Field Service Cloud

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (525 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [mHelpDesk](https://www.g2.com/products/mhelpdesk/reviews) — 4.0/5 stars (146 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)

### Alternatives to ServiceNow Field Service Management

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1048 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4893 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (525 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5373 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1599 reviews)

---
## Top Discussions

### Oracle Field Service Cloud

No discussions available for this product.

### ServiceNow Field Service Management

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-field-service-cloud-vs-servicenow-field-service-management)