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Compare Oracle Field Service Cloud and Service Pro® Software 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Mid-Market (77.3% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudService Pro® Software
Star Rating
(22)4.4 out of 5
Market Segments
Mid-Market (77.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Service Pro® SoftwareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its Dispatch feature, scoring 8.4, which allows for efficient job assignment and real-time updates, while Service Pro® Software shines with a higher score of 9.1, indicating superior capabilities in managing dispatch operations.
- Reviewers mention that the Client Notifications feature in Oracle Field Service Cloud is rated 8.1, providing effective communication with clients, whereas Service Pro® Software falls short with a score of 5.3, suggesting that users find its notification system lacking in functionality.
- G2 users highlight that Oracle Field Service Cloud's Reports feature is rated 8.0, offering comprehensive insights, while Service Pro® Software's reporting capabilities are rated lower at 7.2, indicating that users may find it less effective for data analysis.
- Users on G2 appreciate the Analytics feature in Oracle Field Service Cloud, which scores 8.3, providing valuable data insights, while Service Pro® Software's analytics capabilities are rated at 6.9, suggesting a need for improvement in this area.
- Reviewers mention that Oracle Field Service Cloud has a strong Ease of Admin rating of 8.8, making it user-friendly for administrators, while Service Pro® Software has a slightly lower score of 8.5, indicating that both products are manageable but Oracle may offer a slight edge in administrative ease.
- Users report that the Employee Communication feature in Oracle Field Service Cloud is rated 8.4, facilitating effective team collaboration, while Service Pro® Software's score of 7.3 suggests that users may experience challenges in communication functionalities.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableService Pro® Software
No pricing availableFree Trial
Oracle Field Service Cloud
No trial information availableService Pro® Software
No trial information availableRatings
Meets Requirements
8.5
112
7.6
13
Ease of Use
8.2
113
8.5
13
Ease of Setup
8.3
25
7.2
12
Ease of Admin
8.8
25
8.5
12
Quality of Support
8.0
106
8.5
13
Has the product been a good partner in doing business?
8.5
24
8.6
12
Product Direction (% positive)
7.0
109
8.8
10
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.2
61
7.9
8
8.4
59
9.1
9
8.8
63
7.5
8
7.7
59
Not enough data
On the Job
8.3
72
8.1
7
8.4
75
7.3
5
8.0
66
Not enough data
8.1
67
5.3
5
7.4
9
Not enough data
After the Job
8.0
76
7.2
9
8.3
72
6.9
8
8.6
58
Not enough data
8.6
52
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Field Service Cloud and Service Pro® Software are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
Service Pro® Software has no unique categories
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Pro® Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Construction
45.5%
Machinery
13.6%
Facilities Services
13.6%
Consumer Services
13.6%
Oil & Energy
4.5%
Other
9.1%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
Is it possible to set up API pushes or any other notifications?
1 Comment
LL
Hi Zach, thanks for using Service Pro!
This is a capability that's available with some Service Pro packages. Our Customer Success team will reach out...Read more
What are service Pro?
1 Comment
Official Response from Service Pro® Software
MSI Data's software, Service Pro is an end-to-end, cloud-based field service management suite for automating field service work, including repair, preventive...Read more
What is service Pro app?
1 Comment
AK
Thank you for your question! Service Pro Mobile is a true mobile field service app available for iOS, Android, and Windows users. Service Pro Mobile lets...Read more
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