# Oracle Field Service Cloud vs Service Fusion Comparison

| | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 139 | 123 | 
| **Largest Market Segment** | Enterprise (48.0% of reviews) | Small-Business (84.0% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $208.00 | 

---
## Top Pros & Cons

### Oracle Field Service Cloud

**Not enough data**

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

---
## Ratings Comparison
| Rating | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
  | **Meets Requirements** | 8.5 (112 reviews) | 8.2 (112 reviews) | 
  | **Ease of Use** | 8.2 (113 reviews) | 8.6 (112 reviews) | 
  | **Ease of Setup** | 8.3 (25 reviews) | 7.9 (81 reviews) | 
  | **Ease of Admin** | 8.8 (25 reviews) | 8.2 (77 reviews) | 
  | **Quality of Support** | 8.0 (106 reviews) | 8.4 (111 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (24 reviews) | 8.5 (77 reviews) | 
  | **Product Direction (% positive)** | 7.0 (109 reviews) | 8.1 (113 reviews) | 

---
## Pricing

### Oracle Field Service Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Oracle Field Service Cloud** | N/A | N/A |
| **Service Fusion** | 7.9/10 | 28 |

#### Payment Processing

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Encryption** | Not enough data | 8.1 (19 reviews) | 
| **Credit Card Processing** | Not enough data | 8.1 (26 reviews) | 
| **Mobile Payments** | Not enough data | 8.3 (23 reviews) | 
| **Digital Wallet Integration** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 7.7 (26 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 
| **Processing Fees** | Not enough data | 7.8 (26 reviews) | 
| **POS Integration** | Not enough data | Feature Not Available | 
| **Omnichannel** | Not enough data | 7.9 (18 reviews) | 
| **Levels 1 & 2** | Not enough data | 7.6 (20 reviews) | 
| **Level 3** | Not enough data | 7.4 (20 reviews) | 

#### Payment Options

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Multi-Currency** | Not enough data | Feature Not Available | 
| **Online payment portal** | Not enough data | 8.4 (25 reviews) | 

#### Security

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **POS Verification** | Not enough data | 8.1 (24 reviews) | 

#### Platform

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Accounting integration** | Not enough data | 7.2 (27 reviews) | 
| **E-commerce Integration** | Not enough data | Feature Not Available | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Field Service Cloud** | 8.2/10 | 97 |
| **Service Fusion** | 8.0/10 | 91 |

#### Generative AI

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (20 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.3 (20 reviews) | 

#### Before the Job

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Calendar** | 8.2 (61 reviews) | 8.3 (79 reviews) | 
| **Dispatch** | 8.4 (59 reviews) | 8.9 (80 reviews) | 
| **Roles** | 8.8 (63 reviews) | 8.3 (79 reviews) | 
| **Booking** | 7.7 (59 reviews) | 8.4 (81 reviews) | 

#### On the Job

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Location** | 8.3 (72 reviews) | 8.1 (78 reviews) | 
| **Employee Communication** | 8.4 (75 reviews) | 8.0 (80 reviews) | 
| **Behavior Monitoring** | 8.0 (66 reviews) | 7.4 (59 reviews) | 
| **Client Notifications** | 8.1 (67 reviews) | 8.1 (73 reviews) | 
| **Field Sales** | 7.4 (9 reviews) | Feature Not Available | 

#### After the Job

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Reports** | 8.0 (76 reviews) | 7.6 (76 reviews) | 
| **Analytics** | 8.3 (72 reviews) | 7.3 (71 reviews) | 
| **Invoicing** | 8.6 (58 reviews) | 8.5 (80 reviews) | 
| **CRM Integrations** | 8.6 (52 reviews) | 7.5 (63 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Service Fusion (2):** [Payment Processing Software](https://www.g2.com/categories/payment-processing), [HVAC Software](https://www.g2.com/categories/hvac)


---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Field Service Cloud | Service Fusion | 
|---|---|---|
| **Small-Business** | 23.2% | 84.0% | 
| **Mid-Market** | 28.8% | 12.6% | 
| **Enterprise** | 48.0% | 3.4% | 

### By Industry

#### Oracle Field Service Cloud

- **Hospital & Health Care:** 8.0%
- **Retail:** 7.2%
- **Consumer Services:** 6.4%
- **Higher Education:** 4.8%
- **Telecommunications:** 4.0%
- **Education Management:** 4.0%
- **Accounting:** 3.2%
- **Chemicals:** 3.2%
- **Consumer Goods:** 3.2%
- **Hospitality:** 3.2%
- **Other:** 52.8%

#### Service Fusion

- **Construction:** 31.4%
- **Consumer Services:** 9.3%
- **Electrical/Electronic Manufacturing:** 9.3%
- **Facilities Services:** 6.8%
- **Information Technology and Services:** 4.2%
- **Real Estate:** 4.2%
- **Utilities:** 2.5%
- **Security and Investigations:** 2.5%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.3%

---
## Alternatives

### Alternatives to Oracle Field Service Cloud

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [mHelpDesk](https://www.g2.com/products/mhelpdesk/reviews) — 4.0/5 stars (146 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (236 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

---
## Top Discussions

### Oracle Field Service Cloud

No discussions available for this product.

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-field-service-cloud-vs-service-fusion)