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Compare Oracle Field Service Cloud and Service Fusion 
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At a Glance
Market Segments
Enterprise (48.0% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $208.00
Oracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudService Fusion
Star Rating
(118)4.1 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $208.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in its "Performance and Reliability" with a score of 9.2, making it a robust choice for enterprises that require consistent uptime and dependable service delivery.
- Reviewers mention that Service Fusion shines in "Ease of Use" with a score of 8.6, indicating that small businesses find it more intuitive and user-friendly compared to Oracle's 8.2 rating.
- G2 users highlight the superior "Dispatch" feature in Service Fusion, scoring 8.9, which allows for more efficient job assignments and real-time updates, a critical aspect for small business operations.
- Users on G2 note that Oracle Field Service Cloud's "Reporting & Analytics" feature, while scoring 7.6, lacks the depth and customization options that Service Fusion offers, which is reflected in its higher user satisfaction ratings.
- Reviewers say that both products offer solid "Invoicing" capabilities, but Service Fusion's score of 8.6 indicates a more streamlined process that users find easier to navigate compared to Oracle's performance in this area.
- Users report that Oracle Field Service Cloud's "Product Direction" score of 7.0 raises concerns about its future development, while Service Fusion's 8.3 score suggests a more positive outlook and commitment to evolving user needs.
Pricing
Entry-Level Pricing
Oracle Field Service Cloud
No pricing availableService Fusion
STARTER
Starting at $208.00
All essential features + text messaging & auto-reminders
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)
Free Trial
Oracle Field Service Cloud
No trial information availableService Fusion
No trial information availableRatings
Meets Requirements
8.5
112
8.2
108
Ease of Use
8.2
113
8.5
108
Ease of Setup
8.3
25
7.9
77
Ease of Admin
8.8
25
8.2
75
Quality of Support
8.0
106
8.4
107
Has the product been a good partner in doing business?
8.5
24
8.5
75
Product Direction (% positive)
7.0
109
8.2
109
Features by Category
Payment Processing
Not enough data
8.1
19
Not enough data
8.1
26
Not enough data
8.3
23
Not enough data
Feature Not Available
Administration
Not enough data
7.6
25
Not enough data
Feature Not Available
Not enough data
7.8
26
Not enough data
Feature Not Available
Not enough data
7.9
18
Not enough data
7.6
20
Not enough data
7.4
20
Payment Options
Not enough data
Feature Not Available
Not enough data
8.4
25
Security
Not enough data
8.1
24
Platform
Not enough data
7.1
26
Not enough data
Feature Not Available
Generative AI
Not enough data
7.9
20
Not enough data
7.3
20
Before the Job
8.2
61
8.3
78
8.4
59
8.9
80
8.8
63
8.3
78
7.7
59
8.4
80
On the Job
8.3
72
8.1
78
8.4
75
8.0
79
8.0
66
7.4
59
8.1
67
8.1
73
7.4
9
Feature Not Available
After the Job
8.0
76
7.6
75
8.3
72
7.3
71
8.6
58
8.5
77
8.6
52
7.4
62
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Field Service Cloud and Service Fusion are categorized as Field Service Management
Unique Categories
Oracle Field Service Cloud has no unique categories
Service Fusion is categorized as Payment Processing and HVAC
Reviews
Reviewers' Company Size
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Service Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Construction
30.7%
Electrical/Electronic Manufacturing
9.6%
Consumer Services
8.8%
Facilities Services
7.0%
Information Technology and Services
4.4%
Other
39.5%
Alternatives
Discussions
Oracle Field Service Cloud has no discussions with answers
When will Service Fusion be able integrate HST with Quickbooks properly?
3 Comments
SK
The support team has tried 3 different ways. It is an extremely frustrating and time consuming situation every month when sending statements out from...Read more
How do I set params on time tracking to round up or down to the nearest half hour?
1 Comment
LM
You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manuallyRead more
Is Service Fusion compatible with Quickbooks?
1 Comment
AS
Yes it is! It will sync every night and works great with it. Read more
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