# Oracle Sales Cloud vs Oracle Service Cloud (formerly RightNow) Comparison | | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Star Rating** | 3.9 out of 5 | 3.9 out of 5 | | **Total Reviews** | 157 | 134 | | **Largest Market Segment** | Enterprise (48.9% of reviews) | Enterprise (57.7% of reviews) | | **Entry Level Price** | $65/ month per user | No pricing available | --- ## Top Pros & Cons ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) ### Oracle Service Cloud (formerly RightNow) Pros: - Ease of Use (2 reviews) - Automation (1 reviews) Cons: - Bugs (1 reviews) - Contact Management (1 reviews) --- ## Ratings Comparison | Rating | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Meets Requirements** | 8.1 (113 reviews) | 8.3 (94 reviews) | | **Ease of Use** | 7.8 (112 reviews) | 7.9 (93 reviews) | | **Ease of Setup** | 7.0 (69 reviews) | 6.8 (66 reviews) | | **Ease of Admin** | 6.8 (54 reviews) | 7.3 (67 reviews) | | **Quality of Support** | 7.5 (105 reviews) | 7.4 (87 reviews) | | **Has the product been a good partner in doing business?** | 7.1 (52 reviews) | 7.5 (65 reviews) | | **Product Direction (% positive)** | 8.0 (106 reviews) | 6.6 (90 reviews) | --- ## Pricing ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No ### Oracle Service Cloud (formerly RightNow) #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | 7.5/10 | 109 | | **Oracle Service Cloud (formerly RightNow)** | N/A | N/A | #### Sales Force Automation | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Contact & Account Management** | 7.8 (84 reviews) ✓ Verified | Not enough data | | **Partner Relationship Mgmt. (PRM)** | 7.8 (62 reviews) ✓ Verified | Not enough data | | **Opportunity & Pipeline Mgmt.** | 7.7 (84 reviews) ✓ Verified | Not enough data | | **Task / Activity Management** | 7.8 (80 reviews) ✓ Verified | Not enough data | | **Territory & Quota Management** | 7.4 (69 reviews) ✓ Verified | Not enough data | | **Desktop Integration** | 7.6 (72 reviews) ✓ Verified | Not enough data | | **Product & Price List Management** | 7.6 (73 reviews) ✓ Verified | Not enough data | | **Quote & Order Management** | 7.5 (69 reviews) ✓ Verified | Not enough data | | **Customer Contract Management** | 7.6 (63 reviews) ✓ Verified | Not enough data | #### Marketing Automation | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Email Marketing** | 7.3 (56 reviews) ✓ Verified | Not enough data | | **Campaign Management** | Feature Not Available | Not enough data | | **Lead Management** | 7.7 (68 reviews) ✓ Verified | Not enough data | | **Marketing ROI Analytics** | Feature Not Available | Not enough data | #### Customer Support | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Case Management** | 7.4 (60 reviews) ✓ Verified | Not enough data | | **Customer Support Portal** | 7.5 (61 reviews) ✓ Verified | Not enough data | | **Knowledge Base** | 7.5 (64 reviews) ✓ Verified | Not enough data | | **Call Center Features** | 7.1 (56 reviews) ✓ Verified | Not enough data | | **Support Analytics** | 7.3 (57 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Reporting** | 7.7 (74 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.8 (75 reviews) ✓ Verified | Not enough data | | **Forecasting** | 7.8 (67 reviews) ✓ Verified | Not enough data | #### Mobile & Social | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Social Collaboration Features** | 7.6 (61 reviews) ✓ Verified | Not enough data | | **Social Network Integration** | Feature Not Available | Not enough data | | **Mobile User Support** | 7.4 (65 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Customization** | 7.3 (50 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 7.2 (45 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 7.5 (50 reviews) ✓ Verified | Not enough data | | **Internationalization** | 7.5 (38 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 7.5 (47 reviews) ✓ Verified | Not enough data | | **Document & Content Mgmt.** | 7.3 (45 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 7.4 (51 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 7.4 (37 reviews) ✓ Verified | Not enough data | #### Integration | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Data Import & Export Tools** | 7.0 (49 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.0 (46 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 7.1 (38 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Generation** | 8.0 (18 reviews) | Not enough data | #### Agentic AI - CRM | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 7.3 (5 reviews) | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | | **Decision Making** | 8.3 (7 reviews) | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | N/A | N/A | | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 | #### Ticket and Case Management | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.8 (31 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.4 (31 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.2 (30 reviews) ✓ Verified | | **Response Automation** | Not enough data | 8.7 (29 reviews) ✓ Verified | | **SLA Management** | Not enough data | 7.6 (29 reviews) | | **Attachments/Screencasts** | Not enough data | 8.3 (29 reviews) | | **Ticket Collaboration** | Not enough data | 8.8 (30 reviews) | | **Customer and Contacts Database** | Not enough data | 8.1 (27 reviews) ✓ Verified | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Customer Portal** | Not enough data | 8.6 (29 reviews) ✓ Verified | | **Email to Case** | Not enough data | 8.9 (29 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 8.3 (28 reviews) ✓ Verified | | **Social Integration** | Not enough data | 7.0 (16 reviews) | | **Voice** | Not enough data | 8.3 (19 reviews) | #### Platform | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Mobile User Support** | Not enough data | 8.2 (10 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.0 (41 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 8.0 (23 reviews) ✓ Verified | | **Integration** | Not enough data | 7.7 (20 reviews) ✓ Verified | | **Reporting** | Not enough data | 7.6 (29 reviews) ✓ Verified | | **Dashboards** | Not enough data | 7.6 (29 reviews) ✓ Verified | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | N/A | N/A | | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Pop-up Chat** | Not enough data | 8.5 (30 reviews) ✓ Verified | | **Notifications** | Not enough data | 8.1 (30 reviews) ✓ Verified | | **Targeted Emails** | Not enough data | 8.8 (22 reviews) ✓ Verified | | **In-App Messaging** | Not enough data | 8.4 (15 reviews) ✓ Verified | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Customization ** | Not enough data | 8.0 (41 reviews) ✓ Verified | | **Conversation Archiving** | Not enough data | 8.7 (29 reviews) ✓ Verified | | **Lead Development** | Not enough data | 7.9 (16 reviews) | | **Knowledge Base** | Not enough data | 8.0 (32 reviews) ✓ Verified | | **Team Inbox ** | Not enough data | 8.4 (23 reviews) ✓ Verified | | **Customer Profiles** | Not enough data | 8.1 (32 reviews) ✓ Verified | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | N/A | N/A | | **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Knowledge Base** | Not enough data | 8.3 (43 reviews) | | **Searchable Articles** | Not enough data | 8.0 (40 reviews) | | **Community Forums** | Not enough data | 7.8 (24 reviews) | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | N/A | N/A | | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Mentions** | Not enough data | 7.7 (11 reviews) | | **Tickets** | Not enough data | 8.2 (14 reviews) | | **Macros** | Not enough data | 8.0 (10 reviews) | #### Channels | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Email** | Not enough data | 8.2 (16 reviews) | | **Social** | Not enough data | 7.4 (13 reviews) | | **Live Chat** | Not enough data | 8.7 (13 reviews) | | **Phone** | Not enough data | 7.8 (15 reviews) | | **Text** | Not enough data | 8.8 (10 reviews) | #### Insight | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Surveys** | Not enough data | 8.1 (14 reviews) | | **Reporting** | Not enough data | 8.7 (15 reviews) | | **Visitor Activity** | Not enough data | 7.9 (14 reviews) | | **Help Desk** | Not enough data | 8.4 (15 reviews) | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Oracle Sales Cloud** | N/A | N/A | | **Oracle Service Cloud (formerly RightNow)** | N/A | N/A | #### Generative AI | Feature | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Unique to Oracle Sales Cloud (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Oracle Service Cloud (formerly RightNow) (5):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Sales Cloud | Oracle Service Cloud (formerly RightNow) | |---|---|---| | **Small-Business** | 16.3% | 4.5% | | **Mid-Market** | 34.8% | 37.8% | | **Enterprise** | 48.9% | 57.7% | ### By Industry #### Oracle Sales Cloud - **Information Technology and Services:** 18.4% - **Computer Software:** 9.2% - **Financial Services:** 5.0% - **Automotive:** 4.3% - **Accounting:** 2.8% - **Hospital & Health Care:** 2.8% - **Food & Beverages:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Human Resources:** 2.1% - **Insurance:** 2.1% - **Other:** 48.9% #### Oracle Service Cloud (formerly RightNow) - **Information Technology and Services:** 14.2% - **Retail:** 14.2% - **Computer Software:** 7.1% - **Financial Services:** 4.4% - **Education Management:** 3.5% - **Banking:** 3.5% - **Computer Networking:** 3.5% - **Utilities:** 2.7% - **Telecommunications:** 2.7% - **Automotive:** 2.7% - **Other:** 41.6% --- ## Alternatives ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (671 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) ### Alternatives to Oracle Service Cloud (formerly RightNow) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (483 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7790 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) --- ## Top Discussions ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." ### Oracle Service Cloud (formerly RightNow) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-sales-cloud-vs-oracle-service-cloud-formerly-rightnow)