# Oracle EBS CRM vs SuiteCRM Comparison | | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 251 | 103 | | **Largest Market Segment** | Enterprise (45.4% of reviews) | Small-Business (64.6% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle EBS CRM Pros: - Integration (4 reviews) - Seamless Integration (3 reviews) Cons: - Learning Curve (3 reviews) - High Complexity (2 reviews) ### SuiteCRM Pros: - Customizability (3 reviews) - Ease of Use (3 reviews) Cons: - Poor Design (3 reviews) - Integration Issues (2 reviews) --- ## Ratings Comparison | Rating | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Meets Requirements** | 8.5 (198 reviews) | 8.6 (84 reviews) | | **Ease of Use** | 8.0 (197 reviews) | 7.9 (84 reviews) | | **Ease of Setup** | 7.8 (65 reviews) | 8.2 (43 reviews) | | **Ease of Admin** | 8.2 (44 reviews) | 8.1 (36 reviews) | | **Quality of Support** | 8.0 (177 reviews) | 7.9 (77 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (43 reviews) | 8.8 (35 reviews) | | **Product Direction (% positive)** | 6.6 (189 reviews) | 8.6 (81 reviews) | --- ## Pricing ### Oracle EBS CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SuiteCRM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | 8.3/10 | 178 | | **SuiteCRM** | 8.2/10 | 84 | #### Sales Force Automation | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Contact & Account Management** | 8.5 (129 reviews) ✓ Verified | 9.0 (71 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.2 (106 reviews) ✓ Verified | Feature Not Available | | **Opportunity & Pipeline Mgmt.** | 8.2 (112 reviews) ✓ Verified | 8.6 (66 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (131 reviews) ✓ Verified | 8.5 (69 reviews) ✓ Verified | | **Territory & Quota Management** | 8.3 (109 reviews) ✓ Verified | 8.2 (58 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (124 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (117 reviews) ✓ Verified | 8.2 (60 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (116 reviews) ✓ Verified | 8.4 (61 reviews) ✓ Verified | | **Customer Contract Management** | 8.5 (116 reviews) ✓ Verified | 8.3 (60 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Email Marketing** | 8.3 (99 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | | **Campaign Management** | 8.2 (97 reviews) ✓ Verified | 8.0 (57 reviews) ✓ Verified | | **Lead Management** | 8.3 (103 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.2 (96 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Case Management** | 8.1 (110 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (119 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (120 reviews) ✓ Verified | 7.8 (57 reviews) ✓ Verified | | **Call Center Features** | 8.1 (98 reviews) ✓ Verified | 7.6 (53 reviews) ✓ Verified | | **Support Analytics** | 8.1 (109 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Reporting** | 8.1 (118 reviews) ✓ Verified | 8.4 (65 reviews) ✓ Verified | | **Dashboards** | 8.2 (125 reviews) ✓ Verified | 8.4 (69 reviews) ✓ Verified | | **Forecasting** | 8.3 (112 reviews) ✓ Verified | 7.9 (59 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Social Collaboration Features** | 8.1 (85 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | Feature Not Available | 8.1 (48 reviews) | | **Mobile User Support** | 8.1 (89 reviews) ✓ Verified | 8.2 (51 reviews) ✓ Verified | #### Platform | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Customization** | 8.4 (36 reviews) ✓ Verified | 8.6 (40 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (40 reviews) ✓ Verified | 8.5 (41 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (41 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | | **Internationalization** | 8.5 (36 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (39 reviews) ✓ Verified | 8.4 (34 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.9 (37 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (38 reviews) ✓ Verified | 7.9 (36 reviews) ✓ Verified | #### Integration | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Data Import & Export Tools** | 8.7 (39 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | | **Integration APIs** | 8.3 (37 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.3 (36 reviews) ✓ Verified | 7.7 (30 reviews) ✓ Verified | #### Generative AI | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **AI Text Generation** | 8.6 (13 reviews) | 7.0 (5 reviews) | #### Agentic AI - CRM | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | N/A | N/A | | **SuiteCRM** | N/A | N/A | #### Customization | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Multi-page Forms** | Not enough data | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | | **Mobile Forms** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle EBS CRM | SuiteCRM | |---|---|---| | **Small-Business** | 23.5% | 64.6% | | **Mid-Market** | 31.1% | 26.0% | | **Enterprise** | 45.4% | 9.4% | ### By Industry #### Oracle EBS CRM - **Retail:** 7.1% - **Information Technology and Services:** 5.9% - **Higher Education:** 5.5% - **Computer Software:** 5.0% - **Marketing and Advertising:** 4.2% - **Telecommunications:** 4.2% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Accounting:** 2.9% - **Consumer Goods:** 2.5% - **Other:** 55.9% #### SuiteCRM - **Information Technology and Services:** 14.9% - **Computer Software:** 9.6% - **Telecommunications:** 6.4% - **Accounting:** 5.3% - **Internet:** 5.3% - **Retail:** 3.2% - **Management Consulting:** 3.2% - **Hospital & Health Care:** 3.2% - **Mental Health Care:** 2.1% - **Entertainment:** 2.1% - **Other:** 44.7% --- ## Alternatives ### Alternatives to Oracle EBS CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews) ### Alternatives to SuiteCRM - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25834 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (204 reviews) - [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews) - [EspoCRM](https://www.g2.com/products/espocrm/reviews) — 4.5/5 stars (29 reviews) --- ## Top Discussions ### Oracle EBS CRM - Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud." - Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments > **Top comment:** "Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization." - Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments > **Top comment:** "Yes" - Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways: - RT Data Management Centralized Data Repository, RT..." - Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It manage the..." ### SuiteCRM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-ebs-crm-vs-suitecrm)