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Compare Oracle EBS CRM and SuiteCRM 
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At a Glance
Market Segments
Enterprise (47.5% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle EBS CRM
Star Rating
(235)3.9 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle EBS CRM excels in Contact & Account Management with a score of 8.4, while SuiteCRM shines even brighter with a score of 9.0, indicating a more robust feature set for managing customer relationships.
- Reviewers mention that SuiteCRM's Lead Management capabilities are particularly strong, scoring 8.8 compared to Oracle EBS CRM's 8.2, suggesting that SuiteCRM offers more effective tools for tracking and nurturing leads.
- G2 users highlight that Oracle EBS CRM has a solid Customer Contract Management feature with a score of 8.4, but SuiteCRM's score of 8.2 indicates it may not be as comprehensive, leading to potential gaps in contract oversight.
- Users on G2 report that SuiteCRM's Marketing ROI Analytics feature is superior, scoring 8.5 compared to Oracle EBS CRM's 8.1, which suggests that SuiteCRM provides better insights into marketing effectiveness.
- Reviewers say that both products have similar scores in Customer Support Portal functionality, with Oracle EBS CRM at 8.0 and SuiteCRM also at 8.0, indicating that users can expect comparable support experiences from both platforms.
- Users report that Oracle EBS CRM's Performance and Reliability is rated at 8.5, while SuiteCRM is slightly higher at 8.6, suggesting that SuiteCRM may offer a more stable and reliable user experience overall.
Pricing
Entry-Level Pricing
Oracle EBS CRM
No pricing availableSuiteCRM
No pricing availableFree Trial
Oracle EBS CRM
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
8.5
184
8.6
78
Ease of Use
8.0
183
7.9
78
Ease of Setup
7.7
50
8.2
37
Ease of Admin
8.2
43
8.2
35
Quality of Support
7.9
163
8.0
73
Has the product been a good partner in doing business?
8.5
42
8.8
34
Product Direction (% positive)
6.5
179
8.4
75
Features by Category
Sales Force Automation
8.5
122
|
Verified
9.0
67
|
Verified
8.2
101
|
Verified
Feature Not Available
8.2
109
|
Verified
8.5
62
|
Verified
8.2
125
|
Verified
8.4
66
|
Verified
8.3
107
|
Verified
8.2
56
|
Verified
8.3
121
|
Verified
8.2
59
|
Verified
8.0
114
|
Verified
8.2
58
|
Verified
8.2
113
|
Verified
8.3
59
|
Verified
8.4
110
|
Verified
8.2
59
|
Verified
Marketing Automation
8.3
97
|
Verified
8.3
54
|
Verified
8.1
95
|
Verified
8.0
56
|
Verified
8.3
101
|
Verified
8.8
60
|
Verified
8.2
95
|
Verified
Feature Not Available
Customer Support
8.1
108
|
Verified
8.1
56
|
Verified
8.1
117
|
Verified
8.0
54
|
Verified
8.2
118
|
Verified
7.8
57
|
Verified
8.0
97
|
Verified
7.6
53
|
Verified
8.1
108
|
Verified
8.0
55
|
Verified
Reporting & Analytics
8.1
117
|
Verified
8.4
64
|
Verified
8.2
122
|
Verified
8.3
66
|
Verified
8.2
111
|
Verified
7.9
59
|
Verified
Mobile & Social
8.1
84
|
Verified
Feature Not Available
Feature Not Available
8.1
48
8.1
87
|
Verified
8.2
51
|
Verified
Platform
8.4
36
|
Verified
8.6
38
|
Verified
8.4
40
|
Verified
8.5
38
|
Verified
8.2
41
|
Verified
8.8
38
|
Verified
8.5
36
|
Verified
8.4
34
|
Verified
8.3
39
|
Verified
8.4
34
|
Verified
8.9
37
|
Verified
8.6
35
|
Verified
8.5
39
|
Verified
8.6
37
|
Verified
8.5
38
|
Verified
7.8
35
|
Verified
Integration
8.7
39
|
Verified
8.4
35
|
Verified
8.3
37
|
Verified
7.7
30
|
Verified
8.3
36
|
Verified
7.7
30
|
Verified
Generative AI
8.3
11
7.0
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle EBS CRM and SuiteCRM are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Higher Education
5.8%
Information Technology and Services
5.4%
Computer Software
4.9%
Telecommunications
4.5%
Other
71.7%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What CRM does Oracle use?
2 Comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 Comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
SuiteCRM has no discussions with answers
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