# Oracle EBS CRM, Spiro vs SAP Sales Cloud Comparison | | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Star Rating** | 3.9 out of 5 | 4.6 out of 5 | 4.2 out of 5 | | **Total Reviews** | 250 | 97 | 999 | | **Largest Market Segment** | Enterprise (45.1% of reviews) | Small-Business (50.5% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | No pricing available | Starting at $18,000.00 | No pricing available | --- ## Top Pros & Cons ### Oracle EBS CRM Pros: - Integration (3 reviews) - Customer Management (2 reviews) Cons: - Learning Curve (2 reviews) - Limited Features (2 reviews) ### Spiro Pros: - Ease of Use (4 reviews) - Efficiency (3 reviews) Cons: - Integration Issues (2 reviews) - Learning Curve (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Meets Requirements** | 8.5 (197 reviews) | 9.0 (76 reviews) | 8.5 (711 reviews) | | **Ease of Use** | 8.0 (196 reviews) | 9.0 (76 reviews) | 7.9 (724 reviews) | | **Ease of Setup** | 7.8 (64 reviews) | 8.6 (38 reviews) | 8.1 (407 reviews) | | **Ease of Admin** | 8.2 (44 reviews) | 9.2 (35 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 8.0 (176 reviews) | 9.2 (76 reviews) | 8.3 (680 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (43 reviews) | 9.3 (35 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 6.6 (188 reviews) | 9.6 (66 reviews) | 8.5 (683 reviews) | --- ## Pricing ### Oracle EBS CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Spiro #### Entry-Level Pricing Plan: Spiro's CRM for Manufacturers Price: Starting at $18,000.00 Key Features: - We are built specifically for manufacturers and distributors. - Our CRM platform provides comprehensive AI customer insight. - Our Full-Service Setup delivers rapid time to value and is supported by Spiro employees (not consultants). [Learn more about Spiro](https://www.g2.com/products/spiro/reviews) #### Free Trial No ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | 8.3/10 | 177 | | **Spiro** | 8.6/10 | 62 | | **SAP Sales Cloud** | 8.1/10 | 622 | #### Sales Force Automation | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Contact & Account Management** | 8.5 (128 reviews) ✓ Verified | 9.5 (50 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.2 (106 reviews) ✓ Verified | Feature Not Available | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.2 (112 reviews) ✓ Verified | 9.2 (47 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (131 reviews) ✓ Verified | 8.9 (53 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 8.3 (109 reviews) ✓ Verified | 8.5 (35 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (124 reviews) ✓ Verified | 8.8 (42 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (116 reviews) ✓ Verified | 8.2 (26 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (116 reviews) ✓ Verified | 8.5 (32 reviews) | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 8.5 (116 reviews) ✓ Verified | 8.5 (31 reviews) | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Email Marketing** | 8.3 (99 reviews) ✓ Verified | 8.0 (42 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 8.2 (97 reviews) ✓ Verified | 8.0 (40 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 8.3 (103 reviews) ✓ Verified | 9.2 (41 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.2 (96 reviews) ✓ Verified | 8.0 (27 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Case Management** | 8.1 (110 reviews) ✓ Verified | 8.5 (21 reviews) | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (119 reviews) ✓ Verified | 8.8 (24 reviews) | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (120 reviews) ✓ Verified | 8.4 (25 reviews) | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 8.1 (98 reviews) ✓ Verified | 7.7 (21 reviews) | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 8.1 (109 reviews) ✓ Verified | 9.0 (24 reviews) | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Reporting** | 8.1 (118 reviews) ✓ Verified | 8.5 (49 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 8.2 (125 reviews) ✓ Verified | 8.9 (52 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 8.3 (112 reviews) ✓ Verified | 7.7 (36 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Social Collaboration Features** | 8.1 (85 reviews) ✓ Verified | Feature Not Available | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 8.1 (89 reviews) ✓ Verified | 8.4 (45 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Customization** | 8.4 (36 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (40 reviews) ✓ Verified | 8.6 (28 reviews) | 8.3 (291 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (41 reviews) ✓ Verified | 8.9 (28 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 8.5 (36 reviews) ✓ Verified | 8.9 (15 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (39 reviews) ✓ Verified | 8.5 (11 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.9 (37 reviews) ✓ Verified | 8.1 (14 reviews) | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 9.1 (29 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (38 reviews) ✓ Verified | 8.7 (15 reviews) | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Data Import & Export Tools** | 8.7 (39 reviews) ✓ Verified | 8.9 (25 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 8.3 (37 reviews) ✓ Verified | 8.0 (19 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.3 (36 reviews) ✓ Verified | 8.1 (17 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **AI Text Generation** | 8.6 (13 reviews) | 8.7 (9 reviews) | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | Not enough data | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | N/A | N/A | | **Spiro** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Data Sourcing** | Not enough data | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Lead Scoring** | Not enough data | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Live Pipeline Management** | Not enough data | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle EBS CRM | Spiro | SAP Sales Cloud | |---|---|---|---| | **Small-Business** | 23.6% | 50.5% | 20.0% | | **Mid-Market** | 31.2% | 44.2% | 36.1% | | **Enterprise** | 45.1% | 5.3% | 44.0% | ### By Industry #### Oracle EBS CRM - **Retail:** 7.2% - **Information Technology and Services:** 5.9% - **Higher Education:** 5.5% - **Computer Software:** 5.1% - **Marketing and Advertising:** 4.2% - **Telecommunications:** 4.2% - **Financial Services:** 3.4% - **Hospital & Health Care:** 3.4% - **Accounting:** 3.0% - **Consumer Goods:** 2.5% - **Other:** 55.7% #### Spiro - **Information Technology and Services:** 6.3% - **Computer Software:** 5.3% - **Construction:** 5.3% - **Electrical/Electronic Manufacturing:** 5.3% - **Packaging and Containers:** 5.3% - **Wholesale:** 4.2% - **Telecommunications:** 4.2% - **Marketing and Advertising:** 4.2% - **Medical Devices:** 4.2% - **Automotive:** 3.2% - **Other:** 52.6% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.2% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Oracle EBS CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13816 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3051 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) ### Alternatives to Spiro - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13816 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3051 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13816 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3051 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) --- ## Top Discussions ### Oracle EBS CRM - Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud." - Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments > **Top comment:** "Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization." - Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments > **Top comment:** "Yes" - Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways: - RT Data Management Centralized Data Repository, RT..." - Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It manage the..." ### Spiro - Title: [Is Spiro free?](https://www.g2.com/discussions/is-spiro-free) — 2 comments > **Top comment:** "Hi there, we do not offer a free version of Spiro at this time." - Title: [How much does a Spiro?](https://www.g2.com/discussions/how-much-does-a-spiro) — 1 comment, 1 upvote > **Top comment:** "A lot, it helps a lot to get remind of what you have to do and on how much you have to do on your day. It helps you a lot to get organized in your agenda." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-ebs-crm-vs-spiro-vs-sap-sap-sales-cloud)