# Oracle EBS CRM vs Oracle Sales Cloud Comparison | | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Star Rating** | 3.9 out of 5 | 3.9 out of 5 | | **Total Reviews** | 251 | 156 | | **Largest Market Segment** | Enterprise (45.4% of reviews) | Enterprise (49.3% of reviews) | | **Entry Level Price** | No pricing available | $65/ month per user | --- ## Top Pros & Cons ### Oracle EBS CRM Pros: - Integration (4 reviews) - Seamless Integration (3 reviews) Cons: - Learning Curve (3 reviews) - High Complexity (2 reviews) ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) --- ## Ratings Comparison | Rating | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Meets Requirements** | 8.5 (198 reviews) | 8.1 (112 reviews) | | **Ease of Use** | 8.0 (197 reviews) | 7.8 (111 reviews) | | **Ease of Setup** | 7.8 (65 reviews) | 7.0 (68 reviews) | | **Ease of Admin** | 8.2 (44 reviews) | 6.8 (54 reviews) | | **Quality of Support** | 8.0 (177 reviews) | 7.5 (104 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (43 reviews) | 7.1 (51 reviews) | | **Product Direction (% positive)** | 6.6 (189 reviews) | 8.0 (105 reviews) | --- ## Pricing ### Oracle EBS CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | 8.3/10 | 178 | | **Oracle Sales Cloud** | 7.5/10 | 108 | #### Sales Force Automation | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.5 (129 reviews) ✓ Verified | 7.8 (83 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.2 (106 reviews) ✓ Verified | 7.8 (62 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.2 (112 reviews) ✓ Verified | 7.6 (83 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (131 reviews) ✓ Verified | 7.8 (80 reviews) ✓ Verified | | **Territory & Quota Management** | 8.3 (109 reviews) ✓ Verified | 7.4 (69 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (124 reviews) ✓ Verified | 7.6 (72 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (117 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (116 reviews) ✓ Verified | 7.5 (69 reviews) ✓ Verified | | **Customer Contract Management** | 8.5 (116 reviews) ✓ Verified | 7.6 (63 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Email Marketing** | 8.3 (99 reviews) ✓ Verified | 7.3 (56 reviews) ✓ Verified | | **Campaign Management** | 8.2 (97 reviews) ✓ Verified | Feature Not Available | | **Lead Management** | 8.3 (103 reviews) ✓ Verified | 7.7 (68 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.2 (96 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Case Management** | 8.1 (110 reviews) ✓ Verified | 7.4 (60 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (119 reviews) ✓ Verified | 7.5 (61 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (120 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | | **Call Center Features** | 8.1 (98 reviews) ✓ Verified | 7.1 (56 reviews) ✓ Verified | | **Support Analytics** | 8.1 (109 reviews) ✓ Verified | 7.3 (57 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Reporting** | 8.1 (118 reviews) ✓ Verified | 7.7 (74 reviews) ✓ Verified | | **Dashboards** | 8.2 (125 reviews) ✓ Verified | 7.8 (75 reviews) ✓ Verified | | **Forecasting** | 8.3 (112 reviews) ✓ Verified | 7.8 (67 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Social Collaboration Features** | 8.1 (85 reviews) ✓ Verified | 7.6 (61 reviews) ✓ Verified | | **Mobile User Support** | 8.1 (89 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | #### Platform | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Customization** | 8.4 (36 reviews) ✓ Verified | 7.3 (50 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (40 reviews) ✓ Verified | 7.2 (45 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (41 reviews) ✓ Verified | 7.5 (50 reviews) ✓ Verified | | **Internationalization** | 8.5 (36 reviews) ✓ Verified | 7.5 (38 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (39 reviews) ✓ Verified | 7.5 (47 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.9 (37 reviews) ✓ Verified | 7.3 (45 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 7.4 (51 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (38 reviews) ✓ Verified | 7.4 (37 reviews) ✓ Verified | #### Integration | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.7 (39 reviews) ✓ Verified | 7.0 (49 reviews) ✓ Verified | | **Integration APIs** | 8.3 (37 reviews) ✓ Verified | 7.0 (46 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.3 (36 reviews) ✓ Verified | 7.1 (38 reviews) ✓ Verified | #### Generative AI | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | 8.6 (13 reviews) | 8.0 (18 reviews) | #### Agentic AI - CRM | Feature | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (5 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | 7.7 (5 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | | **Proactive Assistance** | Not enough data | 8.0 (5 reviews) | | **Decision Making** | Not enough data | 8.1 (6 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle EBS CRM | Oracle Sales Cloud | |---|---|---| | **Small-Business** | 23.5% | 15.7% | | **Mid-Market** | 31.1% | 35.0% | | **Enterprise** | 45.4% | 49.3% | ### By Industry #### Oracle EBS CRM - **Retail:** 7.1% - **Information Technology and Services:** 5.9% - **Higher Education:** 5.5% - **Computer Software:** 5.0% - **Marketing and Advertising:** 4.2% - **Telecommunications:** 4.2% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Accounting:** 2.9% - **Consumer Goods:** 2.5% - **Other:** 55.9% #### Oracle Sales Cloud - **Information Technology and Services:** 18.6% - **Computer Software:** 9.3% - **Financial Services:** 5.0% - **Automotive:** 4.3% - **Accounting:** 2.9% - **Hospital & Health Care:** 2.9% - **Food & Beverages:** 2.1% - **Health, Wellness and Fitness:** 2.1% - **Human Resources:** 2.1% - **Insurance:** 2.1% - **Other:** 48.6% --- ## Alternatives ### Alternatives to Oracle EBS CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews) ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13849 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (514 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews) --- ## Top Discussions ### Oracle EBS CRM - Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud." - Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments > **Top comment:** "Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization." - Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments > **Top comment:** "Yes" - Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways: - RT Data Management Centralized Data Repository, RT..." - Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It manage the..." ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-ebs-crm-vs-oracle-sales-cloud)