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Compare Oracle EBS CRM and Oracle Sales Cloud 
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At a Glance
Market Segments
Enterprise (47.3% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
$65/ month per user
Oracle EBS CRM
Star Rating
(235)3.9 out of 5
Market Segments
Enterprise (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMOracle Sales Cloud
Star Rating
(146)3.8 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
$65/ month per user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Fusion Cloud - EPM has a lower ease of setup score (6.4) compared to Oracle EBS CRM (7.7), indicating that users find the latter more straightforward to implement. Reviewers mention that the setup process for EBS CRM is more intuitive and requires less time to get started.
- Reviewers mention that Oracle EBS CRM excels in Sales Force Automation features, particularly in Contact & Account Management (8.4) and Opportunity & Pipeline Management (8.2), while Oracle Fusion Cloud - EPM scores lower in these areas (7.6 and 7.4 respectively). Users say that the CRM's capabilities in managing customer relationships are more robust and user-friendly.
- G2 users highlight that Oracle EBS CRM offers superior Customer Support features, with a higher score in Case Management (8.0) and Knowledge Base (8.2) compared to Oracle Fusion Cloud - EPM (7.2 and 7.4). Reviewers mention that the support resources available for EBS CRM are more comprehensive and easier to navigate.
- Users on G2 report that Oracle Fusion Cloud - EPM has a better score in AI Text Generation (8.1) compared to Oracle EBS CRM (8.0), suggesting that EPM provides slightly more advanced generative AI capabilities. Reviewers say that the AI features in EPM help streamline reporting processes effectively.
- Reviewers mention that Oracle EBS CRM shines in its Integration capabilities, particularly in Data Import & Export Tools (8.6) and Integration APIs (8.3), while Oracle Fusion Cloud - EPM scores lower (6.9 and 6.8). Users report that the CRM's integration with other applications is seamless and efficient, enhancing overall productivity.
- Users say that Oracle EBS CRM outperforms Oracle Fusion Cloud - EPM in terms of Performance and Reliability, with a score of 8.5 compared to EPM's 7.2. Reviewers mention that the CRM system is more stable and responsive, which is crucial for daily operations in a fast-paced business environment.
Pricing
Entry-Level Pricing
Oracle EBS CRM
No pricing availableOracle Sales Cloud
Professional Edition
$65
/ month per user
- CX Core
- Mobile App for Smartphones and Tablets
- Sales Analytics
Free Trial
Oracle EBS CRM
No trial information availableOracle Sales Cloud
No trial information availableRatings
Meets Requirements
8.5
183
7.9
102
Ease of Use
8.0
182
7.6
101
Ease of Setup
7.7
49
6.6
60
Ease of Admin
8.2
43
6.8
54
Quality of Support
7.9
162
7.3
95
Has the product been a good partner in doing business?
8.5
42
7.0
51
Product Direction (% positive)
6.5
178
7.9
98
Features by Category
Sales Force Automation
8.4
121
|
Verified
7.7
80
|
Verified
8.2
100
|
Verified
7.7
60
|
Verified
8.2
108
|
Verified
7.5
78
|
Verified
8.2
124
|
Verified
7.7
76
|
Verified
8.3
106
|
Verified
7.3
68
|
Verified
8.3
120
|
Verified
7.5
70
|
Verified
8.0
113
|
Verified
7.5
70
|
Verified
8.1
112
|
Verified
7.5
67
|
Verified
8.4
110
|
Verified
7.5
61
|
Verified
Marketing Automation
8.3
96
|
Verified
7.3
56
|
Verified
8.1
94
|
Verified
Feature Not Available
8.3
100
|
Verified
7.6
65
|
Verified
8.2
95
|
Verified
Feature Not Available
Customer Support
8.1
108
|
Verified
7.3
59
|
Verified
8.1
117
|
Verified
7.5
61
|
Verified
8.2
118
|
Verified
7.5
63
|
Verified
8.0
97
|
Verified
7.1
56
|
Verified
8.1
108
|
Verified
7.3
57
|
Verified
Reporting & Analytics
8.1
116
|
Verified
7.6
71
|
Verified
8.2
121
|
Verified
7.7
73
|
Verified
8.2
110
|
Verified
7.7
64
|
Verified
Mobile & Social
8.1
84
|
Verified
7.6
61
|
Verified
Feature Not Available
Feature Not Available
8.1
87
|
Verified
7.4
65
|
Verified
Platform
8.4
36
|
Verified
7.3
49
|
Verified
8.4
40
|
Verified
7.2
45
|
Verified
8.2
41
|
Verified
7.4
49
|
Verified
8.5
36
|
Verified
7.5
38
|
Verified
8.3
39
|
Verified
7.5
47
|
Verified
8.9
37
|
Verified
7.3
44
|
Verified
8.5
39
|
Verified
7.2
51
|
Verified
8.5
38
|
Verified
7.4
37
|
Verified
Integration
8.7
39
|
Verified
7.0
49
|
Verified
8.3
37
|
Verified
7.0
46
|
Verified
8.3
36
|
Verified
7.1
38
|
Verified
Generative AI
8.2
10
7.8
17
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Categories
Categories
Shared Categories
Oracle EBS CRM and Oracle Sales Cloud are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
Oracle Sales Cloud has no unique categories
Reviews
Reviewers' Company Size
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.7%
Higher Education
5.9%
Information Technology and Services
5.0%
Computer Software
5.0%
Telecommunications
4.5%
Other
72.1%
Information Technology and Services
18.5%
Computer Software
10.0%
Financial Services
3.8%
Automotive
3.8%
Transportation/Trucking/Railroad
2.3%
Other
61.5%
Alternatives
Discussions
What CRM does Oracle use?
2 Comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 Comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
feature wise which product is good Siebel or Oracle sales cloud ??
1 Comment
BH
It’s impossible to provide any useful answer to this question without further context of your specific needs, as the best solution for you depends on your...Read more
What is the technology of Oracle Sales Cloud
1 Comment
SC
Oracle Sales Cloud is a modern CX package/solution that uses a variety of technologies that are collectively based on Oracle FUSION and an Oracle Database....Read more
How does Oracle Sales Cloud help sales managers drive performance and increase sales?
1 Comment
BR
Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present...Read more
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