# Oracle CRM On Demand vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that Oracle CRM On Demand excels in its **intuitive interface** , making it particularly user-friendly for new teams. Users appreciate the cloud-based accessibility, which allows them to manage customer data from anywhere, enhancing their overall experience. - **Users say** that SAP Sales Cloud stands out for its **mobile access** , enabling effective management of deals and customer interactions on the go. This feature is frequently highlighted as a key advantage, allowing sales teams to stay productive outside the office. - **Reviewers mention** that while Oracle CRM On Demand offers a streamlined experience, it sometimes struggles with **configuration challenges** that can hinder its ability to meet specific workflow needs. This feedback suggests that users may face difficulties tailoring the software to their unique processes. - **According to verified reviews** , SAP Sales Cloud provides a comprehensive view of the sales pipeline, which users find essential for **tracking opportunities** and planning effectively. The ability to keep all customer data, leads, and sales activities in one place is a significant plus for many users. - **G2 reviewers highlight** that Oracle CRM On Demand's **cloud infrastructure** is praised for its cost-effectiveness, allowing businesses to avoid the hassle of maintenance costs. This aspect is particularly appealing for teams looking for a straightforward SaaS solution. - **Users report** that SAP Sales Cloud's **dashboard features** and ease of submitting sales orders are standout elements that enhance daily usability. This functionality contributes to a more efficient workflow, making it easier for sales teams to manage their tasks effectively. | | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | | **Total Reviews** | 112 | 1,001 | | **Largest Market Segment** | Enterprise (45.4% of reviews) | Enterprise (43.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle CRM On Demand Pros: - Ease of Use (2 reviews) - Easy Integration (2 reviews) Cons: - Limited Customization (2 reviews) - Not Intuitive (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 7.9 (83 reviews) | 8.5 (711 reviews) | | **Ease of Use** | 7.4 (82 reviews) | 7.9 (724 reviews) | | **Ease of Setup** | 7.2 (43 reviews) | 8.1 (407 reviews) | | **Ease of Admin** | 6.7 (32 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 7.3 (76 reviews) | 8.3 (680 reviews) | | **Has the product been a good partner in doing business?** | 6.7 (29 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 5.2 (78 reviews) | 8.5 (683 reviews) | --- ## Pricing ### Oracle CRM On Demand #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle CRM On Demand** | 7.8/10 | 77 | | **SAP Sales Cloud** | 8.1/10 | 622 | #### Sales Force Automation | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 7.8 (54 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.8 (40 reviews) ✓ Verified | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.7 (49 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | | **Task / Activity Management** | 7.5 (56 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 7.1 (38 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 6.8 (43 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 7.5 (41 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 7.1 (36 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (39 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 7.5 (42 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 7.5 (40 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 7.6 (47 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.4 (38 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Case Management** | 7.8 (40 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (41 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 8.0 (41 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 7.7 (33 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 7.7 (41 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.0 (42 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 8.1 (43 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 7.6 (40 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | Feature Not Available | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 7.4 (32 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Customization** | 7.7 (26 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 7.6 (30 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.8 (25 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 8.3 (18 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.0 (26 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.7 (26 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.4 (25 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 7.6 (22 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 7.9 (27 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 7.8 (21 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.3 (24 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | 8.8 (7 reviews) | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Oracle CRM On Demand** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle CRM On Demand | SAP Sales Cloud | |---|---|---| | **Small-Business** | 18.6% | 19.9% | | **Mid-Market** | 36.1% | 36.2% | | **Enterprise** | 45.4% | 43.9% | ### By Industry #### Oracle CRM On Demand - **Information Technology and Services:** 15.3% - **Computer Software:** 11.2% - **Computer & Network Security:** 4.1% - **Financial Services:** 3.1% - **Higher Education:** 3.1% - **Consulting:** 3.1% - **Real Estate:** 2.0% - **Hospitality:** 2.0% - **Human Resources:** 2.0% - **Electrical/Electronic Manufacturing:** 2.0% - **Other:** 52.0% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.2% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Oracle CRM On Demand - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (672 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (515 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3090 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1442 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) --- ## Top Discussions ### Oracle CRM On Demand No discussions available for this product. ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-crm-on-demand-vs-sap-sap-sales-cloud)