# Oracle CRM On Demand vs Oracle Siebel Comparison
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## AI Generated Summary
- **G2 reviewers report** that Oracle CRM On Demand excels in **ease of use** , with users appreciating its intuitive interface and structural integrity. One user highlighted its ability to handle complex data aggregation, allowing for detailed reporting and trend analysis without the need for third-party plugins.
- **Users say** that Oracle Siebel offers extensive **functionality and flexibility** , making it suitable for large-scale enterprise workflows. Reviewers commend its robust architecture, which supports a wide range of CRM capabilities, including sales and service management, all within a single platform.
- **According to verified reviews** , Oracle CRM On Demand has a higher overall satisfaction score, reflecting its strong performance in areas like **customer support** and **customization**. Users have noted the platform's deep customization capabilities, which allow for tailored solutions that meet specific business needs.
- **Reviewers mention** that while Oracle Siebel provides solid **analytics** and reporting features, some users find it less user-friendly compared to Oracle CRM On Demand. The latter's built-in reporting tools are praised for their advanced capabilities, enabling users to easily cross-reference data and generate insights.
- **G2 reviewers highlight** that Oracle CRM On Demand's implementation process is generally quicker and more straightforward, with users appreciating the intuitive onboarding experience. This contrasts with Oracle Siebel, where some users have reported challenges during setup and configuration.
- **Users note** that both products have strong **data integrity** , but Oracle Siebel is particularly recognized for its reliability in managing complex workflows. However, Oracle CRM On Demand's performance and reliability scores indicate a slight edge in everyday usability, making it a preferred choice for many users.



| | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.5 out of 5 | 
| **Total Reviews** | 112 | 468 | 
| **Largest Market Segment** | Enterprise (45.4% of reviews) | Enterprise (61.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Oracle CRM On Demand

Pros:
- Ease of Use (2 reviews)
- Easy Integration (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Not Intuitive (2 reviews)

### Oracle Siebel

Pros:
- Ease of Use (6 reviews)
- Easy Setup (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Connectivity Issues (2 reviews)

---
## Ratings Comparison
| Rating | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
  | **Meets Requirements** | 7.9 (83 reviews) | 7.7 (350 reviews) | 
  | **Ease of Use** | 7.4 (82 reviews) | 6.8 (354 reviews) | 
  | **Ease of Setup** | 7.2 (43 reviews) | 6.5 (112 reviews) | 
  | **Ease of Admin** | 6.7 (32 reviews) | 6.7 (99 reviews) | 
  | **Quality of Support** | 7.3 (76 reviews) | 7.2 (312 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.7 (29 reviews) | 7.2 (96 reviews) | 
  | **Product Direction (% positive)** | 5.2 (78 reviews) | 5.0 (343 reviews) | 

---
## Pricing

### Oracle CRM On Demand

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Oracle Siebel

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Oracle CRM On Demand** | 7.8/10 | 77 |
| **Oracle Siebel** | 7.7/10 | 323 |

#### Sales Force Automation

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Contact & Account Management** | 7.8 (54 reviews) ✓ Verified | 7.6 (230 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.8 (40 reviews) ✓ Verified | 7.4 (167 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.7 (49 reviews) ✓ Verified | 7.3 (208 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.5 (56 reviews) ✓ Verified | 7.5 (239 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.1 (38 reviews) ✓ Verified | 7.4 (179 reviews) ✓ Verified | 
| **Desktop Integration** | 6.8 (43 reviews) ✓ Verified | 7.4 (200 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.5 (41 reviews) ✓ Verified | 7.3 (188 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.1 (36 reviews) ✓ Verified | 7.6 (190 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (39 reviews) ✓ Verified | 7.6 (197 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Email Marketing** | 7.5 (42 reviews) ✓ Verified | 7.3 (159 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (40 reviews) ✓ Verified | 7.5 (165 reviews) ✓ Verified | 
| **Lead Management** | 7.6 (47 reviews) ✓ Verified | 7.4 (170 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.4 (38 reviews) ✓ Verified | 7.6 (142 reviews) ✓ Verified | 

#### Customer Support

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Case Management** | 7.8 (40 reviews) ✓ Verified | 7.9 (180 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (41 reviews) ✓ Verified | 7.6 (182 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (41 reviews) ✓ Verified | 7.6 (180 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (33 reviews) ✓ Verified | 7.8 (168 reviews) ✓ Verified | 
| **Support Analytics** | 7.7 (41 reviews) ✓ Verified | 7.7 (168 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Reporting** | 8.0 (42 reviews) ✓ Verified | 7.7 (209 reviews) ✓ Verified | 
| **Dashboards** | 8.1 (43 reviews) ✓ Verified | 7.5 (210 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (40 reviews) ✓ Verified | 7.5 (178 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.2 (133 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 7.3 (125 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (32 reviews) ✓ Verified | 7.4 (126 reviews) ✓ Verified | 

#### Platform

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Customization** | 7.7 (26 reviews) ✓ Verified | 7.3 (64 reviews) ✓ Verified | 
| **Workflow Capability** | 7.6 (30 reviews) ✓ Verified | 7.8 (70 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (25 reviews) ✓ Verified | 8.0 (66 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (18 reviews) ✓ Verified | 7.8 (55 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (26 reviews) ✓ Verified | 7.6 (60 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (26 reviews) ✓ Verified | 7.4 (56 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (25 reviews) ✓ Verified | 7.3 (61 reviews) ✓ Verified | 
| **Output Document Generation** | 7.6 (22 reviews) ✓ Verified | 7.3 (61 reviews) ✓ Verified | 

#### Integration

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (27 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (21 reviews) ✓ Verified | 8.0 (58 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.3 (24 reviews) ✓ Verified | 7.6 (55 reviews) ✓ Verified | 

#### Generative AI

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 7.2 (12 reviews) | 

#### Agentic AI - CRM

| Feature | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (6 reviews) | 
| **Decision Making** | Not enough data | 8.6 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | Oracle CRM On Demand | Oracle Siebel | 
|---|---|---|
| **Small-Business** | 18.6% | 13.4% | 
| **Mid-Market** | 36.1% | 25.4% | 
| **Enterprise** | 45.4% | 61.2% | 

### By Industry

#### Oracle CRM On Demand

- **Information Technology and Services:** 15.3%
- **Computer Software:** 11.2%
- **Computer & Network Security:** 4.1%
- **Financial Services:** 3.1%
- **Higher Education:** 3.1%
- **Consulting:** 3.1%
- **Real Estate:** 2.0%
- **Hospitality:** 2.0%
- **Human Resources:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 52.0%

#### Oracle Siebel

- **Information Technology and Services:** 13.4%
- **Telecommunications:** 8.6%
- **Computer Software:** 8.6%
- **Financial Services:** 5.6%
- **Retail:** 4.6%
- **Hospital & Health Care:** 3.4%
- **Banking:** 2.9%
- **Internet:** 2.4%
- **Marketing and Advertising:** 2.4%
- **Medical Devices:** 2.4%
- **Other:** 45.5%

---
## Alternatives

### Alternatives to Oracle CRM On Demand

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25842 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13859 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)

### Alternatives to Oracle Siebel

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25842 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13859 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3082 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)

---
## Top Discussions

### Oracle CRM On Demand

No discussions available for this product.

### Oracle Siebel

- Title: [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) — 3 comments, 2 upvotes
  > **Top comment:** "JavaScript"
- Title: [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) — 1 comment
  > **Top comment:** "Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we..."
- Title: [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-siebel)