# Oracle CRM On Demand vs Oracle EBS CRM Comparison

| | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 110 | 249 | 
| **Largest Market Segment** | Enterprise (47.4% of reviews) | Enterprise (45.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Oracle CRM On Demand

Pros:
- Ease of Use (2 reviews)
- Easy Integration (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Not Intuitive (2 reviews)

### Oracle EBS CRM

Pros:
- Integration (4 reviews)
- Seamless Integration (3 reviews)

Cons:
- Learning Curve (3 reviews)
- High Complexity (2 reviews)

---
## Ratings Comparison
| Rating | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
  | **Meets Requirements** | 7.8 (81 reviews) | 8.5 (197 reviews) | 
  | **Ease of Use** | 7.3 (80 reviews) | 8.0 (196 reviews) | 
  | **Ease of Setup** | 7.0 (41 reviews) | 7.8 (63 reviews) | 
  | **Ease of Admin** | 6.6 (31 reviews) | 8.2 (44 reviews) | 
  | **Quality of Support** | 7.2 (74 reviews) | 8.0 (176 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.6 (28 reviews) | 8.5 (43 reviews) | 
  | **Product Direction (% positive)** | 5.2 (77 reviews) | 6.6 (187 reviews) | 

---
## Pricing

### Oracle CRM On Demand

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Oracle EBS CRM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Oracle CRM On Demand** | 7.7/10 | 75 |
| **Oracle EBS CRM** | 8.3/10 | 176 |

#### Sales Force Automation

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Contact & Account Management** | 7.8 (52 reviews) ✓ Verified | 8.5 (127 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.7 (39 reviews) ✓ Verified | 8.2 (106 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.6 (48 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.4 (54 reviews) ✓ Verified | 8.2 (130 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.0 (37 reviews) ✓ Verified | 8.3 (109 reviews) ✓ Verified | 
| **Desktop Integration** | 6.7 (42 reviews) ✓ Verified | 8.3 (124 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (39 reviews) ✓ Verified | 8.0 (116 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.1 (36 reviews) ✓ Verified | 8.2 (116 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.8 (37 reviews) ✓ Verified | 8.5 (116 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Email Marketing** | 7.5 (41 reviews) ✓ Verified | 8.3 (99 reviews) ✓ Verified | 
| **Campaign Management** | 7.4 (39 reviews) ✓ Verified | 8.2 (97 reviews) ✓ Verified | 
| **Lead Management** | 7.5 (46 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.4 (38 reviews) ✓ Verified | 8.2 (96 reviews) ✓ Verified | 

#### Customer Support

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Case Management** | 7.7 (39 reviews) ✓ Verified | 8.1 (110 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.0 (39 reviews) ✓ Verified | 8.1 (119 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (40 reviews) ✓ Verified | 8.3 (120 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (33 reviews) ✓ Verified | 8.1 (98 reviews) ✓ Verified | 
| **Support Analytics** | 7.6 (39 reviews) ✓ Verified | 8.1 (109 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Reporting** | 7.9 (42 reviews) ✓ Verified | 8.1 (118 reviews) ✓ Verified | 
| **Dashboards** | 8.0 (43 reviews) ✓ Verified | 8.2 (125 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (40 reviews) ✓ Verified | 8.3 (112 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 8.1 (85 reviews) ✓ Verified | 
| **Mobile User Support** | 7.3 (31 reviews) ✓ Verified | 8.1 (89 reviews) ✓ Verified | 

#### Platform

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Customization** | 7.7 (26 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | 
| **Workflow Capability** | 7.6 (30 reviews) ✓ Verified | 8.4 (40 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (25 reviews) ✓ Verified | 8.2 (41 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (18 reviews) ✓ Verified | 8.5 (36 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.0 (26 reviews) ✓ Verified | 8.3 (39 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (26 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (25 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.6 (22 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 

#### Integration

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (27 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (21 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.3 (24 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **AI Text Generation** | 8.8 (7 reviews) | 8.6 (13 reviews) | 

#### Agentic AI - CRM

| Feature | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | Oracle CRM On Demand | Oracle EBS CRM | 
|---|---|---|
| **Small-Business** | 17.9% | 23.3% | 
| **Mid-Market** | 34.7% | 31.4% | 
| **Enterprise** | 47.4% | 45.3% | 

### By Industry

#### Oracle CRM On Demand

- **Information Technology and Services:** 15.6%
- **Computer Software:** 11.5%
- **Consulting:** 3.1%
- **Higher Education:** 3.1%
- **Financial Services:** 3.1%
- **Computer & Network Security:** 3.1%
- **Hospitality:** 2.1%
- **Human Resources:** 2.1%
- **Events Services:** 2.1%
- **Electrical/Electronic Manufacturing:** 2.1%
- **Other:** 52.1%

#### Oracle EBS CRM

- **Retail:** 7.2%
- **Information Technology and Services:** 5.9%
- **Higher Education:** 5.5%
- **Computer Software:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Telecommunications:** 4.2%
- **Financial Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Accounting:** 3.0%
- **Consumer Goods:** 2.5%
- **Other:** 55.5%

---
## Alternatives

### Alternatives to Oracle CRM On Demand

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13781 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2925 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (996 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (674 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (575 reviews)

### Alternatives to Oracle EBS CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25775 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (996 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13781 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2925 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3037 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)

---
## Top Discussions

### Oracle CRM On Demand

No discussions available for this product.

### Oracle EBS CRM

- Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments
  > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud."
- Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments
  > **Top comment:** "Its ERP suit for managing big business process  like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization."
- Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments
  > **Top comment:** "Yes"
- Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote
  > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways:
- RT Data Management Centralized Data Repository, RT..."
- Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment
  > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It  manage the..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-crm-on-demand-vs-oracle-ebs-crm)