# Oracle CPQ vs ServiceNow CPQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Oracle CPQ excels in simplifying complex sales processes, with users highlighting its strong **guided selling** features and end-to-end automation that effectively manages workflows from quote to order.
- **Users say** that ServiceNow CPQ stands out for its **ease of use** , with many praising how it enhances workflow efficiency and reduces errors, thanks to its intuitive interface and AI-driven decision support.
- **According to verified reviews** , Oracle CPQ has a solid reputation for its **accurate pricing** and approval controls, which help ensure that sales teams can connect with customers in a more strategic manner.
- **Reviewers mention** that ServiceNow CPQ integrates smoothly with other systems, making it particularly effective for organizations that require **complex pricing management** and quick quote generation.
- **G2 reviewers highlight** that while Oracle CPQ has a higher overall satisfaction score, ServiceNow CPQ's recent user feedback indicates a strong preference for its **AI capabilities** , which many users consider the best in the market.
- **Users report** that Oracle CPQ's implementation process can be more challenging compared to ServiceNow CPQ, which is noted for its quick setup and user-friendly onboarding experience, making it a better choice for teams looking for a fast start.



| | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 277 | 63 | 
| **Largest Market Segment** | Enterprise (52.1% of reviews) | Enterprise (37.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Oracle CPQ

Pros:
- Ease of Use (12 reviews)
- Time-saving (8 reviews)

Cons:
- Complexity (5 reviews)
- Bug Issues (4 reviews)

### ServiceNow CPQ

Pros:
- Ease of Use (5 reviews)
- Intuitive (4 reviews)

Cons:
- Complex Setup (3 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
  | **Meets Requirements** | 8.4 (206 reviews) | 9.0 (39 reviews) | 
  | **Ease of Use** | 7.8 (205 reviews) | 8.6 (49 reviews) | 
  | **Ease of Setup** | 7.4 (126 reviews) | 7.9 (37 reviews) | 
  | **Ease of Admin** | 7.3 (106 reviews) | 9.0 (15 reviews) | 
  | **Quality of Support** | 7.9 (197 reviews) | 9.0 (43 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (104 reviews) | 9.5 (17 reviews) | 
  | **Product Direction (% positive)** | 7.2 (197 reviews) | 9.0 (36 reviews) | 

---
## Pricing

### Oracle CPQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow CPQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Oracle CPQ** | 8.2/10 | 148 |
| **ServiceNow CPQ** | 8.1/10 | 43 |

#### Configuration - cpq

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Product Catalog** | 8.5 (107 reviews) ✓ Verified | 8.3 (16 reviews) | 
| **Guided Selling** | 8.3 (103 reviews) ✓ Verified | 8.7 (20 reviews) | 
| **Configuration Rules** | 8.3 (111 reviews) ✓ Verified | 9.1 (20 reviews) | 
| **Price Configuration** | 8.5 (108 reviews) ✓ Verified | 8.9 (21 reviews) | 
| **Visual Configuration** | 8.3 (102 reviews) ✓ Verified | 8.4 (17 reviews) | 

#### Pricing

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Pricing Flexibility** | 8.3 (106 reviews) ✓ Verified | 8.1 (19 reviews) | 
| **Discounting** | 8.1 (104 reviews) ✓ Verified | 8.1 (18 reviews) | 
| **Commerical Rules** | 8.2 (95 reviews) ✓ Verified | 8.1 (17 reviews) | 
| **Terms and Conditions** | 8.3 (103 reviews) ✓ Verified | 8.3 (14 reviews) | 
| **Approval Workflow** | 8.5 (104 reviews) ✓ Verified | 8.1 (16 reviews) | 
| **Renewals** | 8.2 (91 reviews) ✓ Verified | 7.2 (13 reviews) | 

#### Quoting

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Grouping** | 8.1 (97 reviews) | 7.6 (7 reviews) | 
| **Version Control** | 8.1 (99 reviews) ✓ Verified | 6.7 (8 reviews) | 
| **Quote Document Generation** | 8.3 (107 reviews) ✓ Verified | 8.2 (10 reviews) | 
| **Ordering** | 8.2 (93 reviews) ✓ Verified | 7.8 (9 reviews) | 
| **Contracts** | 8.3 (85 reviews) ✓ Verified | 8.1 (6 reviews) | 

#### Admin

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Configuration Ease of Admin** | 7.9 (60 reviews) ✓ Verified | 7.5 (30 reviews) | 
| **Pricing Administration** | 8.1 (59 reviews) ✓ Verified | 7.5 (14 reviews) | 
| **Workflow Management** | 8.2 (58 reviews) ✓ Verified | 7.9 (8 reviews) | 
| **Document Management** | 7.5 (57 reviews) ✓ Verified | 8.1 (6 reviews) | 

#### Channels

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Mobile User Support** | 8.1 (79 reviews) ✓ Verified | 7.8 (13 reviews) | 
| **Channel Partner Support** | 8.3 (76 reviews) ✓ Verified | 8.0 (16 reviews) | 
| **eCommerce** | 8.5 (48 reviews) ✓ Verified | 7.7 (16 reviews) | 

#### Platform

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **CRM Integration** | 7.9 (53 reviews) ✓ Verified | 9.5 (20 reviews) | 
| **Integration API** | 7.9 (52 reviews) ✓ Verified | 8.3 (24 reviews) | 
| **Internationalization** | 8.1 (44 reviews) ✓ Verified | 7.3 (14 reviews) | 
| **Scalability** | 8.3 (60 reviews) ✓ Verified | 8.4 (21 reviews) | 
| **Reporting and Dashboards** | 7.8 (57 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **ERP Integration** | Not enough data | Not enough data | 

#### Generative AI - cpq

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Dynamic Quoting** | 8.3 (6 reviews) | Not enough data | 
| **Dynamic Pricing** | 8.7 (5 reviews) | Not enough data | 
| **Personalized Sale Recommendations** | 8.3 (5 reviews) | 9.3 (5 reviews) | 

### Proposal

| Product | Score | Reviews |
|---|---|---|
| **Oracle CPQ** | 8.2/10 | 50 |
| **ServiceNow CPQ** | N/A | N/A |

#### Document Creation

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Customizability: Variables and Fields** | 8.0 (41 reviews) ✓ Verified | Not enough data | 
| **Template Creation and Flexibility** | 8.2 (42 reviews) ✓ Verified | Not enough data | 
| **Rich Media** | 7.8 (40 reviews) ✓ Verified | Not enough data | 
| **Online Document Creation** | 8.5 (42 reviews) ✓ Verified | Not enough data | 
| **PDF Creation** | 8.7 (42 reviews) ✓ Verified | Not enough data | 
| **Custom Branding** | 8.7 (41 reviews) ✓ Verified | Not enough data | 

#### Workflow

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Document Builder Interface** | 8.2 (41 reviews) ✓ Verified | Not enough data | 
| **Collaborative Creation** | 7.6 (38 reviews) ✓ Verified | Not enough data | 
| **Assembly and Approval Workflows** | 8.4 (39 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Engagement Tracking** | Feature Not Available | Not enough data | 
| **Proposal Effectiveness Reporting** | Feature Not Available | Not enough data | 
| **Reporting and Dashboards** | 7.8 (36 reviews) ✓ Verified | Not enough data | 

#### Administration and Platform

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **User, Role, and Access Management** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Alerts and Notifications** | 8.0 (38 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.4 (39 reviews) ✓ Verified | Not enough data | 
| **E-Signature Integration** | 8.3 (34 reviews) ✓ Verified | Not enough data | 
| **CPQ Integration** | 8.3 (35 reviews) ✓ Verified | Not enough data | 
| **API / Integrations** | 8.1 (37 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 

### Visual Product Customization

| Product | Score | Reviews |
|---|---|---|
| **Oracle CPQ** | N/A | N/A |
| **ServiceNow CPQ** | 8.7/10 | 9 |

#### Configuration

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **3D Configurator** | Not enough data | 8.8 (8 reviews) | 
| **Real-time** | Not enough data | 9.3 (9 reviews) | 
| **Free-form** | Not enough data | 8.3 (6 reviews) | 

#### Visualization

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **360 View** | Not enough data | 8.7 (5 reviews) | 
| **Interactive** | Not enough data | 9.0 (5 reviews) | 
| **Virtual Reality** | Not enough data | Not enough data | 

#### Integration

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **E-commerce** | Not enough data | 8.0 (5 reviews) | 
| **Websites** | Not enough data | 9.0 (5 reviews) | 
| **APIs** | Not enough data | 8.6 (7 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Oracle CPQ** | N/A | N/A |
| **ServiceNow CPQ** | 9.6/10 | 10 |

#### Customer Requirements

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Quoting** | Not enough data | 9.8 (8 reviews) | 
| **Configuration** | Not enough data | 9.5 (10 reviews) | 
| **Pricing** | Not enough data | 9.6 (8 reviews) | 

#### Contracts

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Creation** | Not enough data | Not enough data | 
| **Negotiation** | Not enough data | Not enough data | 
| **Execution** | Not enough data | Not enough data | 

#### Revenue

| Feature | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Invoicing** | Not enough data | Not enough data | 
| **Matching** | Not enough data | Not enough data | 
| **Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CPQ Software](https://www.g2.com/categories/cpq)

**Unique to Oracle CPQ (1):** [Proposal Software](https://www.g2.com/categories/proposal)

**Unique to ServiceNow CPQ (2):** [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Visual Product Customization Software](https://www.g2.com/categories/visual-product-customization)


---
## Reviewer Demographics

### By Company Size

| Segment | Oracle CPQ | ServiceNow CPQ | 
|---|---|---|
| **Small-Business** | 17.4% | 26.4% | 
| **Mid-Market** | 30.5% | 35.8% | 
| **Enterprise** | 52.1% | 37.7% | 

### By Industry

#### Oracle CPQ

- **Information Technology and Services:** 16.6%
- **Computer Software:** 8.5%
- **Retail:** 5.7%
- **Accounting:** 4.0%
- **Computer & Network Security:** 4.0%
- **Mechanical or Industrial Engineering:** 3.2%
- **Computer Networking:** 3.2%
- **Machinery:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Medical Devices:** 2.8%
- **Other:** 46.2%

#### ServiceNow CPQ

- **Manufacturing:** 10.6%
- **Information Technology and Services:** 8.5%
- **Airlines/Aviation:** 6.4%
- **Building Materials:** 6.4%
- **Computer Software:** 6.4%
- **Electrical/Electronic Manufacturing:** 6.4%
- **Consulting:** 6.4%
- **Apparel & Fashion:** 4.3%
- **Financial Services:** 4.3%
- **Arts and Crafts:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Oracle CPQ

- [QuoteWerks](https://www.g2.com/products/quotewerks/reviews) — 4.4/5 stars (205 reviews)
- [Tacton CPQ](https://www.g2.com/products/tacton-cpq/reviews) — 4.3/5 stars (54 reviews)
- [Zilliant CPQ](https://www.g2.com/products/zilliant-cpq/reviews) — 4.8/5 stars (30 reviews)
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- [Epicor CPQ](https://www.g2.com/products/epicor-cpq/reviews) — 4.5/5 stars (98 reviews)
- [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) — 4.7/5 stars (848 reviews)
- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) — 4.0/5 stars (142 reviews)
- [Conga CPQ](https://www.g2.com/products/conga-cpq/reviews) — 4.2/5 stars (237 reviews)
- [SAP CPQ](https://www.g2.com/products/sap-cpq/reviews) — 4.2/5 stars (120 reviews)

### Alternatives to ServiceNow CPQ

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) — 4.7/5 stars (848 reviews)
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- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (715 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)

---
## Top Discussions

### Oracle CPQ

- Title: [With which CRM applications does Oracle CPQ Cloud integrate?](https://www.g2.com/discussions/crm-integrations-f7e8d6e8-fd60-4ca7-ab6e-92f4950e190b) — 5 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Oracle CPQ Cloud offers packaged integrations with Salesforce.com, Microsoft Dynamics CRM, Oracle Sales Cloud, and Oracle On Demand. The Salesforce.com..."
- Title: [Anaplan Training](https://www.g2.com/discussions/50370-anaplan-training) — 1 comment, 1 upvote
  > **Top comment:** "lmml;"

### ServiceNow CPQ

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-cpq-vs-servicenow-cpq)