# Agentforce Communications (formerly Salesforce Communications Cloud) vs Oracle CPQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Oracle CPQ excels in simplifying complex sales processes, with features like strong guided selling and accurate pricing supported by approval controls. Users appreciate the end-to-end automation that streamlines workflows from quote to order, making it a robust choice for organizations with intricate sales needs.
- **Users say** that Agentforce Communications (formerly Salesforce Communications Cloud) stands out for its ability to centralize customer interactions, which enhances communication consistency. The integration with other Salesforce products is highlighted as a major benefit, allowing for seamless workflows and saving time through effective automation tools.
- **Reviewers mention** that while Oracle CPQ has a solid feature set, it faces challenges in user experience, particularly in setup and administration. Some users have noted that configuration can be complex, which may hinder quick adoption for teams looking for a straightforward solution.
- **According to verified reviews** , Agentforce Communications shines in ease of use and implementation, with many users finding it intuitive and straightforward. This user-friendly approach is complemented by strong customer support, making it a favorable option for teams that prioritize a smooth onboarding experience.
- **G2 reviewers highlight** that Oracle CPQ has a strong presence in the enterprise market, with a significant portion of its user base coming from larger organizations. This focus on enterprise needs is reflected in its robust features, but it may not cater as effectively to smaller businesses seeking simpler solutions.
- **Users report** that while both products offer valuable features, Agentforce Communications tends to receive higher satisfaction ratings in areas like document management and reporting capabilities. Users appreciate the ease of updating and sharing information, which enhances collaboration among team members and clients.



| | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 27 | 271 | 
| **Largest Market Segment** | Enterprise (57.7% of reviews) | Enterprise (53.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Agentforce Communications (formerly Salesforce Communications Cloud)

Pros:
- Automation (1 reviews)
- Capabilities (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### Oracle CPQ

Pros:
- Ease of Use (12 reviews)
- Time-saving (8 reviews)

Cons:
- Complexity (5 reviews)
- Bug Issues (4 reviews)

---
## Ratings Comparison
| Rating | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
  | **Meets Requirements** | 9.2 (20 reviews) | 8.4 (200 reviews) | 
  | **Ease of Use** | 8.8 (21 reviews) | 7.8 (199 reviews) | 
  | **Ease of Setup** | 8.6 (18 reviews) | 7.3 (120 reviews) | 
  | **Ease of Admin** | 8.9 (18 reviews) | 7.3 (105 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 7.8 (191 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (18 reviews) | 7.8 (103 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 7.1 (192 reviews) | 

---
## Pricing

### Agentforce Communications (formerly Salesforce Communications Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Oracle CPQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Oracle CPQ** | 8.2/10 | 142 |

#### Configuration - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Product Catalog** | 9.1 (11 reviews) | 8.5 (107 reviews) ✓ Verified | 
| **Guided Selling** | 9.1 (11 reviews) | 8.3 (102 reviews) ✓ Verified | 
| **Configuration Rules** | 8.9 (11 reviews) | 8.3 (109 reviews) ✓ Verified | 
| **Price Configuration** | 8.8 (10 reviews) | 8.5 (106 reviews) ✓ Verified | 
| **Visual Configuration** | 9.5 (10 reviews) | 8.3 (102 reviews) ✓ Verified | 

#### Pricing

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Pricing Flexibility** | 8.8 (10 reviews) | 8.3 (105 reviews) ✓ Verified | 
| **Discounting** | 8.0 (11 reviews) | 8.1 (104 reviews) ✓ Verified | 
| **Commerical Rules** | 9.4 (9 reviews) | 8.2 (94 reviews) ✓ Verified | 
| **Terms and Conditions** | 9.1 (9 reviews) | 8.3 (103 reviews) ✓ Verified | 
| **Approval Workflow** | 8.8 (10 reviews) | 8.5 (104 reviews) ✓ Verified | 
| **Renewals** | 8.8 (11 reviews) | 8.2 (90 reviews) ✓ Verified | 

#### Quoting

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Grouping** | 8.3 (10 reviews) | 8.1 (97 reviews) | 
| **Version Control** | 8.8 (11 reviews) | 8.1 (99 reviews) ✓ Verified | 
| **Quote Document Generation** | 8.8 (11 reviews) | 8.3 (104 reviews) ✓ Verified | 
| **Ordering** | 9.1 (11 reviews) | 8.2 (92 reviews) ✓ Verified | 
| **Contracts** | 9.1 (11 reviews) | 8.2 (83 reviews) ✓ Verified | 

#### Admin

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Configuration Ease of Admin** | 9.3 (10 reviews) | 7.9 (59 reviews) ✓ Verified | 
| **Pricing Administration** | 9.2 (10 reviews) | 8.1 (58 reviews) ✓ Verified | 
| **Workflow Management** | 9.2 (10 reviews) | 8.2 (58 reviews) ✓ Verified | 
| **Document Management** | 9.6 (8 reviews) | 7.4 (56 reviews) ✓ Verified | 

#### Channels

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Mobile User Support** | 7.0 (9 reviews) | 8.1 (79 reviews) ✓ Verified | 
| **Channel Partner Support** | 9.0 (7 reviews) | 8.3 (76 reviews) ✓ Verified | 
| **eCommerce** | 9.2 (8 reviews) | 8.5 (48 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **CRM Integration** | 9.0 (10 reviews) | 7.9 (53 reviews) ✓ Verified | 
| **Integration API** | 9.2 (10 reviews) | 7.9 (52 reviews) ✓ Verified | 
| **Internationalization** | 9.2 (10 reviews) | 8.1 (44 reviews) ✓ Verified | 
| **Scalability** | 9.3 (10 reviews) | 8.4 (59 reviews) ✓ Verified | 
| **Reporting and Dashboards** | 9.3 (9 reviews) | 7.7 (55 reviews) ✓ Verified | 
| **ERP Integration** | Not enough data | Not enough data | 

#### Generative AI - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 8.3 (6 reviews) | 
| **Dynamic Pricing** | Not enough data | 8.7 (5 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 8.3 (5 reviews) | 

### Proposal

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Oracle CPQ** | 8.2/10 | 50 |

#### Document Creation

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Customizability: Variables and Fields** | Not enough data | 8.0 (41 reviews) ✓ Verified | 
| **Template Creation and Flexibility** | Not enough data | 8.2 (42 reviews) ✓ Verified | 
| **Rich Media** | Not enough data | 7.8 (40 reviews) ✓ Verified | 
| **Online Document Creation** | Not enough data | 8.5 (42 reviews) ✓ Verified | 
| **PDF Creation** | Not enough data | 8.7 (42 reviews) ✓ Verified | 
| **Custom Branding** | Not enough data | 8.7 (41 reviews) ✓ Verified | 

#### Workflow

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Document Builder Interface** | Not enough data | 8.2 (41 reviews) ✓ Verified | 
| **Collaborative Creation** | Not enough data | 7.6 (38 reviews) ✓ Verified | 
| **Assembly and Approval Workflows** | Not enough data | 8.4 (39 reviews) ✓ Verified | 

#### Analytics

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Engagement Tracking** | Not enough data | Feature Not Available | 
| **Proposal Effectiveness Reporting** | Not enough data | Feature Not Available | 
| **Reporting and Dashboards** | Not enough data | 7.8 (36 reviews) ✓ Verified | 

#### Administration and Platform

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **User, Role, and Access Management** | Not enough data | 8.3 (42 reviews) ✓ Verified | 
| **Alerts and Notifications** | Not enough data | 8.0 (38 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.4 (39 reviews) ✓ Verified | 
| **E-Signature Integration** | Not enough data | 8.3 (34 reviews) ✓ Verified | 
| **CPQ Integration** | Not enough data | 8.3 (35 reviews) ✓ Verified | 
| **API / Integrations** | Not enough data | 8.1 (37 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (5 reviews) | 

### Integrated Revenue and Customer Management (IRCM) for CSPs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Oracle CPQ** | N/A | N/A |

#### Customer Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Customer Lifecycle Management - IRCM for CSPs** | Not enough data | Not enough data | 
| **CSP Industry - IRCM for CSPs** | Not enough data | Not enough data | 
| **Customer Self-Service - IRCM for CSPs** | Not enough data | Not enough data | 
| **CRM Integration - IRCM for CSPs** | Not enough data | Not enough data | 

#### Revenue Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Financial Analysis - IRCM for CSPs** | Not enough data | Not enough data | 
| **Compliance - IRCM for CSPs** | Not enough data | Not enough data | 
| **Revenue Management - IRCM for CSPs** | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Oracle CPQ** | N/A | N/A |

#### Customer Requirements

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Quoting** | Not enough data | Not enough data | 
| **Configuration** | Not enough data | Not enough data | 
| **Pricing** | Not enough data | Not enough data | 

#### Contracts

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Creation** | Not enough data | Not enough data | 
| **Negotiation** | Not enough data | Not enough data | 
| **Execution** | Not enough data | Not enough data | 

#### Revenue

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Invoicing** | Not enough data | Not enough data | 
| **Matching** | Not enough data | Not enough data | 
| **Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CPQ Software](https://www.g2.com/categories/cpq)

**Unique to Agentforce Communications (formerly Salesforce Communications Cloud) (2):** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash)

**Unique to Oracle CPQ (1):** [Proposal Software](https://www.g2.com/categories/proposal)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Communications (formerly Salesforce Communications Cloud) | Oracle CPQ | 
|---|---|---|
| **Small-Business** | 19.2% | 17.8% | 
| **Mid-Market** | 23.1% | 29.1% | 
| **Enterprise** | 57.7% | 53.0% | 

### By Industry

#### Agentforce Communications (formerly Salesforce Communications Cloud)

- **Information Technology and Services:** 30.8%
- **Telecommunications:** 23.1%
- **Computer Software:** 11.5%
- **Consumer Electronics:** 7.7%
- **Public Safety:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Management Consulting:** 3.8%
- **Financial Services:** 3.8%
- **Events Services:** 3.8%
- **Banking:** 3.8%
- **Other:** 3.8%

#### Oracle CPQ

- **Information Technology and Services:** 16.6%
- **Computer Software:** 8.7%
- **Retail:** 5.8%
- **Accounting:** 4.1%
- **Computer & Network Security:** 4.1%
- **Computer Networking:** 3.3%
- **Mechanical or Industrial Engineering:** 3.3%
- **Marketing and Advertising:** 2.9%
- **Medical Devices:** 2.9%
- **Telecommunications:** 2.5%
- **Other:** 45.6%

---
## Alternatives

### Alternatives to Agentforce Communications (formerly Salesforce Communications Cloud)

- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (699 reviews)
- [DealHub](https://www.g2.com/products/dealhub/reviews) — 4.7/5 stars (848 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Proposify](https://www.g2.com/products/proposify/reviews) — 4.6/5 stars (1134 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3477 reviews)
- [Qwilr](https://www.g2.com/products/qwilr/reviews) — 4.6/5 stars (896 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2043 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)
- [Conga Advantage CPQ](https://www.g2.com/products/conga-advantage-cpq/reviews) — 4.2/5 stars (235 reviews)

### Alternatives to Oracle CPQ

- [QuoteWerks](https://www.g2.com/products/quotewerks/reviews) — 4.4/5 stars (196 reviews)
- [Tacton CPQ](https://www.g2.com/products/tacton-cpq/reviews) — 4.3/5 stars (54 reviews)
- [Zilliant CPQ](https://www.g2.com/products/zilliant-cpq/reviews) — 4.8/5 stars (30 reviews)
- [Vendavo](https://www.g2.com/products/vendavo-vendavo/reviews) — 4.3/5 stars (68 reviews)
- [Epicor CPQ](https://www.g2.com/products/epicor-cpq/reviews) — 4.5/5 stars (98 reviews)
- [DealHub](https://www.g2.com/products/dealhub/reviews) — 4.7/5 stars (848 reviews)
- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) — 4.0/5 stars (142 reviews)
- [Conga Advantage CPQ](https://www.g2.com/products/conga-advantage-cpq/reviews) — 4.2/5 stars (235 reviews)
- [SAP CPQ](https://www.g2.com/products/sap-cpq/reviews) — 4.1/5 stars (109 reviews)

---
## Top Discussions

### Agentforce Communications (formerly Salesforce Communications Cloud)

- Title: [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) — 1 comment
  > **Top comment:** "Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a..."

### Oracle CPQ

- Title: [With which CRM applications does Oracle CPQ Cloud integrate?](https://www.g2.com/discussions/crm-integrations-f7e8d6e8-fd60-4ca7-ab6e-92f4950e190b) — 5 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Oracle CPQ Cloud offers packaged integrations with Salesforce.com, Microsoft Dynamics CRM, Oracle Sales Cloud, and Oracle On Demand. The Salesforce.com..."
- Title: [Anaplan Training](https://www.g2.com/discussions/50370-anaplan-training) — 1 comment, 1 upvote
  > **Top comment:** "lmml;"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-communications-formerly-salesforce-communications-cloud-vs-oracle-cpq)