Compare Agentforce Communications (formerly Salesforce Communications Cloud) and Oracle CPQ 
Featured Products
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Enterprise (53.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agentforce Communications (formerly Salesforce Communications Cloud)
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Agentforce Communications (formerly Salesforce Communications Cloud)Oracle CPQ
Star Rating
(270)4.0 out of 5
Market Segments
Enterprise (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle CPQAgentforce Communications (formerly Salesforce Communications Cloud) vs Oracle CPQ
When assessing the two solutions, reviewers found Agentforce Communications (formerly Salesforce Communications Cloud) easier to use, set up, and administer. Reviewers also preferred doing business with Agentforce Communications (formerly Salesforce Communications Cloud) overall.
- Reviewers felt that Agentforce Communications (formerly Salesforce Communications Cloud) meets the needs of their business better than Oracle CPQ.
- When comparing quality of ongoing product support, reviewers felt that Agentforce Communications (formerly Salesforce Communications Cloud) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Agentforce Communications (formerly Salesforce Communications Cloud) over Oracle CPQ.
Pricing
Entry-Level Pricing
Agentforce Communications (formerly Salesforce Communications Cloud)
No pricing availableOracle CPQ
No pricing availableFree Trial
Agentforce Communications (formerly Salesforce Communications Cloud)
No trial information availableOracle CPQ
No trial information availableRatings
Meets Requirements
9.2
20
8.4
200
Ease of Use
8.8
21
7.8
199
Ease of Setup
8.6
18
7.3
120
Ease of Admin
8.9
18
7.3
105
Quality of Support
8.4
19
7.8
191
Has the product been a good partner in doing business?
8.9
18
7.8
103
Product Direction (% positive)
8.2
19
7.1
192
Features by Category
Configuration - cpq
9.1
11
8.5
107
|
Verified
9.1
11
8.3
102
|
Verified
8.9
11
8.3
109
|
Verified
8.8
10
8.5
106
|
Verified
9.5
10
8.3
102
|
Verified
Pricing
8.8
10
8.3
105
|
Verified
8.0
11
8.1
104
|
Verified
9.4
9
8.2
94
|
Verified
9.1
9
8.3
103
|
Verified
8.8
10
8.5
104
|
Verified
8.8
11
8.2
90
|
Verified
Quoting
8.3
10
8.1
97
8.8
11
8.1
99
|
Verified
8.8
11
8.3
104
|
Verified
9.1
11
8.2
92
|
Verified
9.1
11
8.2
83
|
Verified
Admin
9.3
10
7.9
59
|
Verified
9.2
10
8.1
58
|
Verified
9.2
10
8.2
58
|
Verified
9.6
8
7.4
56
|
Verified
Channels
7.0
9
8.1
79
|
Verified
9.0
7
8.3
76
|
Verified
9.2
8
8.5
48
|
Verified
Platform
9.0
10
7.9
53
|
Verified
9.2
10
7.9
52
|
Verified
9.2
10
8.1
44
|
Verified
9.3
10
8.4
59
|
Verified
9.3
9
7.7
55
|
Verified
Not enough data
Not enough data
Generative AI - cpq
Not enough data
8.3
6
Not enough data
8.7
5
Not enough data
8.3
5
Document Creation
Not enough data
8.0
41
|
Verified
Not enough data
8.2
42
|
Verified
Not enough data
7.8
40
|
Verified
Not enough data
8.5
42
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
41
|
Verified
Workflow
Not enough data
8.2
41
|
Verified
Not enough data
7.6
38
|
Verified
Not enough data
8.4
39
|
Verified
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
36
|
Verified
Administration and Platform
Not enough data
8.3
42
|
Verified
Not enough data
8.0
38
|
Verified
Not enough data
8.4
39
|
Verified
Not enough data
8.3
34
|
Verified
Not enough data
8.3
35
|
Verified
Not enough data
8.1
37
|
Verified
Generative AI
Not enough data
7.7
5
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Communications (formerly Salesforce Communications Cloud) and Oracle CPQ are categorized as CPQ
Unique Categories
Agentforce Communications (formerly Salesforce Communications Cloud) is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs and Quote-to-Cash
Oracle CPQ is categorized as Proposal
Reviews
Reviewers' Company Size
Agentforce Communications (formerly Salesforce Communications Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle CPQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Information Technology and Services
16.6%
Computer Software
8.7%
Retail
5.8%
Accounting
4.1%
Computer & Network Security
4.1%
Other
60.6%
Discussions
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Agentforce Communications (formerly Salesforce Communications Cloud) has no more discussions with answers
With which CRM applications does Oracle CPQ Cloud integrate?
5 Comments
DK
CPQ integrates with SFDC, Oracle Siebel, Oracle Commerce, Oracle Sales Cloud, Veeva CRM, MS CRM, and many other CRMRead more
Oracle CPQ has no more discussions with answers
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