# Oracle Commerce vs Salesforce B2C Commerce Comparison --- ## AI Generated Summary - **G2 reviewers report** that Salesforce Commerce for B2C excels in user satisfaction, boasting a significantly higher overall score compared to Oracle Commerce. Users appreciate its **user-friendly interface** and efficient navigation, which enhances their daily operations. - **According to verified reviews** , Salesforce Commerce for B2C shines in its integration capabilities, particularly with the broader Salesforce ecosystem. Users highlight how this seamless integration allows for a unified view of customer data, making it easier to manage sales and inventory. - **Reviewers mention** that Oracle Commerce offers a straightforward setup process, which many find beneficial for quick implementation. Users have noted that the **impressive user interface** contributes to its overall friendliness, making it easier for teams to adapt. - **Users say** that Salesforce Commerce for B2C provides robust personalization tools that enhance the shopping experience. Reviewers specifically appreciate the smooth checkout process, which has helped streamline their sales operations. - **G2 reviewers highlight** that while Oracle Commerce is customizable and integrates well with legacy systems, it may not match the overall satisfaction levels seen with Salesforce Commerce for B2C. Users have noted that customization can sometimes be complex, requiring additional effort to achieve desired outcomes. - **According to recent feedback** , Salesforce Commerce for B2C is particularly well-suited for enterprise-level e-commerce, with users praising its scalability and ability to handle complex business needs effectively, while Oracle Commerce is noted for its flexibility in catering to both B2C and B2B markets. | | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | | **Total Reviews** | 187 | 579 | | **Largest Market Segment** | Enterprise (46.6% of reviews) | Mid-Market (40.6% of reviews) | | **Entry Level Price** | No pricing available | Contact Us Per Year | --- ## Top Pros & Cons ### Oracle Commerce Pros: - Reliability (6 reviews) - B2B (5 reviews) Cons: - Expensive (4 reviews) - Not User-Friendly (4 reviews) ### Salesforce B2C Commerce Pros: - Ease of Use (72 reviews) - Features (48 reviews) Cons: - Complex Setup (39 reviews) - Expensive (37 reviews) --- ## Ratings Comparison | Rating | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Meets Requirements** | 8.5 (138 reviews) | 8.7 (347 reviews) | | **Ease of Use** | 8.0 (139 reviews) | 8.2 (447 reviews) | | **Ease of Setup** | 7.7 (59 reviews) | 7.9 (274 reviews) | | **Ease of Admin** | 8.1 (50 reviews) | 8.1 (131 reviews) | | **Quality of Support** | 8.1 (127 reviews) | 8.3 (327 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (51 reviews) | 8.6 (129 reviews) | | **Product Direction (% positive)** | 7.5 (134 reviews) | 8.7 (330 reviews) | --- ## Pricing ### Oracle Commerce #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce B2C Commerce #### Entry-Level Pricing Plan: B2C Commerce - Growth Price: Contact Us Per Year Description: Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books. Key Features: - 5 sites - 10 price books - 1.2M On-demand Sandbox Credits [Browse all 3 editions](https://www.g2.com/products/salesforce-b2c-commerce/pricing) #### Free Trial No --- ## Features Comparison By Category ### Mobile E-Commerce | Product | Score | Reviews | |---|---|---| | **Oracle Commerce** | N/A | N/A | | **Salesforce B2C Commerce** | 8.4/10 | 30 | #### Design | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Templates - Mobile E-Commerce** | Not enough data | 8.3 (28 reviews) | | **Versions - Mobile E-Commerce** | Not enough data | 8.5 (29 reviews) | | **Testing - Mobile E-Commerce** | Not enough data | 8.6 (28 reviews) | | **Multichannel - Mobile E-Commerce** | Not enough data | 8.5 (28 reviews) | #### Personalization | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Branding - Mobile E-Commerce** | Not enough data | 8.3 (28 reviews) | | **Localization - Mobile E-Commerce** | Not enough data | 8.3 (28 reviews) | | **Digital Content - Mobile E-Commerce** | Not enough data | 8.5 (29 reviews) | | **Geofencing - Mobile E-Commerce** | Not enough data | 8.5 (27 reviews) | #### Analysis | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Dashboards - Mobile E-Commerce** | Not enough data | 8.4 (27 reviews) | | **User Behavior - Mobile E-Commerce** | Not enough data | 8.7 (26 reviews) | | **Sales - Mobile E-Commerce** | Not enough data | 8.3 (25 reviews) | ### E-Merchandising | Product | Score | Reviews | |---|---|---| | **Oracle Commerce** | N/A | N/A | | **Salesforce B2C Commerce** | 9.1/10 | 23 | #### Merchandising | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Product Recommendations** | Not enough data | 9.2 (22 reviews) | | **Product Search** | Not enough data | 9.3 (22 reviews) | | **Product Display** | Not enough data | 9.3 (22 reviews) | | **Media File Storage** | Not enough data | 8.6 (22 reviews) | | **Web Content Management** | Not enough data | 8.8 (22 reviews) | #### Analytics | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Reports & Analytics** | Not enough data | 9.2 (22 reviews) | | **Customer Data** | Not enough data | 9.2 (22 reviews) | #### Administration | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Integrations** | Not enough data | 9.2 (21 reviews) | | **Dashboard** | Not enough data | 9.0 (21 reviews) | ### Shopping Cart | Product | Score | Reviews | |---|---|---| | **Oracle Commerce** | N/A | N/A | | **Salesforce B2C Commerce** | 8.6/10 | 28 | #### Administration | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Reporting** | Not enough data | 9.0 (27 reviews) | | **Cart Management** | Not enough data | 8.7 (26 reviews) | | **Shipping Information Collection** | Not enough data | 8.8 (27 reviews) | #### Integrations | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Payment Gateway Integration** | Not enough data | 8.8 (27 reviews) | | **E-commerce Platform Integration** | Not enough data | 9.0 (27 reviews) | | **Email Integration** | Not enough data | 8.6 (27 reviews) | #### Cart Management | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Multi Cart** | Not enough data | 8.3 (28 reviews) | | **Products** | Not enough data | 8.5 (27 reviews) | | **Templates** | Not enough data | 8.6 (26 reviews) | | **Embed** | Not enough data | 8.6 (27 reviews) | ### E-Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Oracle Commerce** | 8.3/10 | 131 | | **Salesforce B2C Commerce** | 8.3/10 | 294 | #### Headless Commerce | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Decoupling** | 8.8 (23 reviews) | 8.2 (97 reviews) | | **REST APIs** | 8.7 (21 reviews) | 8.5 (101 reviews) | | **Data Orchestration** | 8.4 (23 reviews) | 8.4 (99 reviews) | | **Customization** | 9.0 (24 reviews) | 8.4 (102 reviews) | | **Extensibility** | 9.2 (24 reviews) | 8.4 (101 reviews) | #### Generative AI | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **AI Text Generation** | 8.7 (5 reviews) | 8.1 (82 reviews) | | **AI Text Summarization** | 9.3 (5 reviews) | 7.9 (86 reviews) | #### Agentic AI - E-Commerce Platforms | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.8 (18 reviews) | | **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | | **Adaptive Learning** | Not enough data | 8.6 (18 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (18 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (18 reviews) | | **Decision Making** | Not enough data | 8.6 (18 reviews) | #### Merchandising/Marketing | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Storefront Design Tools** | 8.3 (83 reviews) | 8.3 (216 reviews) | | **Product Visualization** | 8.0 (93 reviews) | 8.3 (162 reviews) | | **Recommendations / Personalization** | 8.2 (96 reviews) | 8.2 (232 reviews) | | **Promotions and Discounts** | 8.0 (92 reviews) | 8.0 (222 reviews) | | **Shopping Cart Abandonment** | 7.8 (85 reviews) | 7.7 (208 reviews) | | **Product Reviews** | 8.3 (78 reviews) | 8.1 (207 reviews) | | **SEO** | 8.1 (83 reviews) | 8.1 (205 reviews) | #### Product Catalog | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Content Management** | 8.3 (96 reviews) | 8.4 (218 reviews) | | **Product Configuration** | 8.4 (90 reviews) | 8.2 (215 reviews) | | **Product Search and Filtering** | 8.0 (92 reviews) | 8.3 (224 reviews) | | **Intangible Products** | 8.1 (77 reviews) | 8.2 (195 reviews) | #### Order Process | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Checkout Process** | 7.9 (92 reviews) | 8.3 (218 reviews) | | **Shipping Options** | 8.4 (83 reviews) | 8.2 (212 reviews) | | **Tax Display and Processing** | 8.3 (87 reviews) | 8.3 (209 reviews) | | **Payment Processing** | 8.2 (90 reviews) | 8.3 (215 reviews) | | **Order Management** | 8.4 (90 reviews) | 8.3 (217 reviews) | | **Returns / Refunds** | 8.4 (80 reviews) | 7.9 (203 reviews) | | **Inventory Management** | 8.5 (81 reviews) | 8.3 (204 reviews) | | **Multi-Channel Fulfillment** | 8.3 (76 reviews) | 8.2 (187 reviews) | #### Multi-Channel Support | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Omnichannel** | 7.8 (90 reviews) | 8.3 (200 reviews) | | **Mobile** | 7.8 (82 reviews) | 8.2 (203 reviews) | | **Social Commerce** | 7.9 (78 reviews) | 8.4 (187 reviews) | | **Customer Service** | 8.2 (90 reviews) | 8.3 (207 reviews) | | **Store Locator** | 8.0 (75 reviews) | 8.0 (193 reviews) | | **3rd-Party Store Integration** | 7.8 (68 reviews) | 8.1 (134 reviews) | | **B2B** | 8.4 (76 reviews) | 8.2 (182 reviews) | #### Platform | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **APIs** | 8.1 (82 reviews) | 8.2 (199 reviews) | | **Customization** | 7.9 (92 reviews) | 8.2 (216 reviews) | | **Integrations to Add-on Tools** | 8.1 (80 reviews) | 8.3 (206 reviews) | | **User Management** | 7.9 (95 reviews) | 8.4 (216 reviews) | | **Reporting / Analytics** | 8.2 (78 reviews) | 8.2 (221 reviews) | | **Security** | 8.4 (89 reviews) | 8.6 (210 reviews) | | **Multi-Site Management** | 8.1 (81 reviews) | 8.6 (197 reviews) | | **Admin Access Rights** | 8.3 (87 reviews) | 8.5 (202 reviews) | | **Test-to-Product Migration** | 8.2 (81 reviews) | 8.3 (187 reviews) | | **Internationalization** | 8.2 (73 reviews) | 8.5 (183 reviews) | | **Cross Browser Support** | 8.0 (86 reviews) | 8.4 (194 reviews) | | **Performance and Reliability** | 8.1 (101 reviews) | 8.5 (223 reviews) | ### Omnichannel Commerce | Product | Score | Reviews | |---|---|---| | **Oracle Commerce** | N/A | N/A | | **Salesforce B2C Commerce** | 8.4/10 | 28 | #### Reporting | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Reports & Analytics** | Not enough data | 8.6 (28 reviews) | | **Data Transfer Tools** | Not enough data | 8.5 (28 reviews) | #### Omnichannel Features | Feature | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Retail Management** | Not enough data | 8.0 (27 reviews) | | **POS Integration** | Not enough data | 8.0 (27 reviews) | | **Social Media Integration** | Not enough data | 8.2 (26 reviews) | | **Customer Service Integration** | Not enough data | 8.6 (27 reviews) | | **Marketing Tools** | Not enough data | 8.6 (27 reviews) | | **E-commerce Integration** | Not enough data | 8.6 (28 reviews) | | **ERP Integration** | Not enough data | 8.3 (27 reviews) | --- ## Categories **Shared Categories (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Unique to Salesforce B2C Commerce (4):** [E-Merchandising Software](https://www.g2.com/categories/e-merchandising), [Mobile E-Commerce Software](https://www.g2.com/categories/mobile-e-commerce), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Shopping Cart Software](https://www.g2.com/categories/shopping-cart) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Commerce | Salesforce B2C Commerce | |---|---|---| | **Small-Business** | 28.0% | 25.8% | | **Mid-Market** | 25.5% | 40.6% | | **Enterprise** | 46.6% | 33.6% | ### By Industry #### Oracle Commerce - **Retail:** 27.4% - **Computer Software:** 7.3% - **Accounting:** 5.5% - **Information Technology and Services:** 4.9% - **Apparel & Fashion:** 4.3% - **Marketing and Advertising:** 3.0% - **Consumer Goods:** 2.4% - **Financial Services:** 1.8% - **Cosmetics:** 1.8% - **Logistics and Supply Chain:** 1.8% - **Other:** 39.6% #### Salesforce B2C Commerce - **Retail:** 12.4% - **Information Technology and Services:** 11.1% - **Computer Software:** 8.1% - **Apparel & Fashion:** 5.6% - **Accounting:** 4.3% - **Consumer Goods:** 4.1% - **Consulting:** 4.0% - **Financial Services:** 3.8% - **Marketing and Advertising:** 3.2% - **Internet:** 2.4% - **Other:** 40.9% --- ## Alternatives ### Alternatives to Oracle Commerce - [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5094 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (325 reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews) - [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews) - [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews) - [HCL Commerce](https://www.g2.com/products/hcl-commerce/reviews) — 4.0/5 stars (182 reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews) - [Volusion](https://www.g2.com/products/volusion/reviews) — 3.2/5 stars (68 reviews) - [Cleverbridge](https://www.g2.com/products/cleverbridge/reviews) — 4.4/5 stars (59 reviews) ### Alternatives to Salesforce B2C Commerce - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) — 4.2/5 stars (580 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (325 reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5094 reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews) - [Centra](https://www.g2.com/products/centra/reviews) — 4.8/5 stars (69 reviews) - [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews) --- ## Top Discussions ### Oracle Commerce - Title: [What is Oracle Commerce used for?](https://www.g2.com/discussions/what-is-oracle-commerce-used-for) — 1 comment > **Top comment:** "Oracle Commerce is used to manage and run online stores, including products, pricing, promotions, and customer orders in one place." ### Salesforce B2C Commerce - Title: [Is Salesforce an ecommerce platform?](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) — 1 comment > **Top comment:** "Yes B2C Commerce is an ecommerce platform. The Salesforce B2C Commerce Platform empowers customers to quickly grow profitability. Customers o all sizes can..." - Title: [What is b2b and b2c in Salesforce?](https://www.g2.com/discussions/salesforce-commerce-for-b2c-what-is-b2b-and-b2c-in-salesforce) — 1 comment > **Top comment:** "B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout..." - Title: [What is a b2c platform?](https://www.g2.com/discussions/what-is-a-b2c-platform) — 1 comment > **Top comment:** "B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C..." - Title: [What is Salesforce commerce?](https://www.g2.com/discussions/what-is-salesforce-commerce) — 1 comment > **Top comment:** "Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-commerce-vs-salesforce-b2c-commerce)