# OpsRamp vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in **ticket routing automation** , with users praising its deep integration with the CMDB. This feature centralizes all active incidents into a single interface, making it easier to monitor complex user requests and manage customer interactions effectively.
- **Users say** OpsRamp offers a user-friendly interface that simplifies **discovery and monitoring** of infrastructure. Reviewers appreciate its support for various ITOM and ITSM tools, which enhances the overall usability for teams looking to manage their resources efficiently.
- **According to verified reviews** , ServiceNow IT Service Management stands out for its **customization capabilities** and easy reporting features. Users highlight the ability to design personalized dashboards based on SLA and OLA standards, which helps in aligning IT operations with business goals.
- **Reviewers mention** that OpsRamp provides robust solutions for **automated alert notifications** and task management visibility. Users find it beneficial for tracking cloud resources and scheduling patching, which contributes to better operational efficiency.
- **G2 reviewers indicate** that ServiceNow IT Service Management has a higher overall satisfaction score, reflecting its strong market presence and user trust. The platform's ability to unify IT operations, automation, and service workflows into a scalable solution is frequently highlighted as a key advantage.
- **Users report** that while OpsRamp has strengths in monitoring and alerting, it sometimes struggles with **configuration challenges** that can hinder its ability to meet specific workflow needs. This feedback suggests that potential users should consider their unique requirements when evaluating OpsRamp.



| | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 24 | 1,901 | 
| **Largest Market Segment** | Enterprise (50.0% of reviews) | Enterprise (73.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### OpsRamp

Pros:
- Customer Satisfaction (1 reviews)
- Customer Support (1 reviews)

Cons:
- Expensive (1 reviews)
- High Licensing Cost (1 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 7.6 (16 reviews) | 8.9 (918 reviews) | 
  | **Ease of Use** | 7.6 (16 reviews) | 8.5 (1381 reviews) | 
  | **Ease of Setup** | 7.3 (10 reviews) | 8.2 (765 reviews) | 
  | **Ease of Admin** | 7.5 (10 reviews) | 8.6 (335 reviews) | 
  | **Quality of Support** | 7.6 (16 reviews) | 8.6 (1001 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (10 reviews) | 8.9 (330 reviews) | 
  | **Product Direction (% positive)** | 7.1 (12 reviews) | 8.9 (916 reviews) | 

---
## Pricing

### OpsRamp

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cloud Cost Management

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Operations

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Multi-Cloud Management** | Not enough data | Not enough data | 
| **Usage Monitoring** | Not enough data | Not enough data | 

#### Cost Optimization

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Spend Forecasting and Optimization ** | Not enough data | Not enough data | 
| **Recommendations  ** | Not enough data | Not enough data | 
| **Spend Tracking ** | Not enough data | Not enough data | 

#### Administration

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards and Visualizations ** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Agentic AI - Cloud Cost Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 677 |

#### Administration

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (331 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (257 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (323 reviews) ✓ Verified | 

#### Service Desk

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (403 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (324 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (373 reviews) ✓ Verified | 

#### Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (323 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (244 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (241 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (240 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (416 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (345 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (139 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Improvement Suggestions** | Not enough data | Not enough data | 
| **Multi-Network Capability** | Not enough data | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Baseline** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Path Analysis** | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Usage Monitoring** | Not enough data | Not enough data | 
| **Database Monitoring** | Not enough data | Not enough data | 
| **API Monitoring** | Not enough data | Not enough data | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | Not enough data | 
| **Security and Compliance Monitoring** | Not enough data | Not enough data | 

#### Administration

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Multi-Cloud Management** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | 

#### Analysis

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards and Visualizations** | Not enough data | Not enough data | 
| **Spend Forecasting and Optimization** | Not enough data | Not enough data | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | Not enough data | 
| **AI-Driven Insight Recommendations** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | 8.3/10 | 8 |
| **ServiceNow IT Service Management** | 8.2/10 | 310 |

#### Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.8 (7 reviews) | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (7 reviews) | 9.1 (239 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.3 (6 reviews) | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | 8.3 (6 reviews) | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | 8.3 (7 reviews) | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | 7.7 (5 reviews) | 8.7 (235 reviews) ✓ Verified | 

#### Generative AI

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | 

#### Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **System Integration** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Visibility 

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Multi-Server Management** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Performance Baseline** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Immediate Alert Notification** | Not enough data | Not enough data | 
| **Proactive Server Monitoring Software** | Not enough data | Not enough data | 

#### Cloud environment support

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | Not enough data | 
| **Software Scaling** | Not enough data | Not enough data | 

#### Agentic AI - Server Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Monitoring

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Diverse Systems Monitoring** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 
| **AI/ML Integration** | Not enough data | Not enough data | 

#### Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Single Pane of Glass** | Not enough data | Not enough data | 
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Performance Baselines** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Monitoring

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Performance Baselines** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **AI/ML Assistance** | Not enough data | Not enough data | 
| **Multi-System Monitoring** | Not enough data | Not enough data | 

#### Response

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards and Visualization** | Not enough data | Not enough data | 
| **Incident Alerting** | Not enough data | Not enough data | 
| **Root Cause Analysis (RCA)** | Not enough data | Not enough data | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Performance

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Real User Monitoring (RUM)** | Not enough data | Not enough data | 
| **Second by Second Metrics** | Not enough data | Not enough data | 

#### Functionality

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Synthetic Monitoring** | Not enough data | Not enough data | 
| **Dynamic Transaction Mapping** | Not enough data | Not enough data | 
| **Load Balancing** | Not enough data | Not enough data | 
| **Cloud Observability** | Not enough data | Not enough data | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Telemetry Collection & Ingestion - Observability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Multi-Telemetry Ingestion** | Not enough data | Not enough data | 
| **OpenTelemetry Support** | Not enough data | Not enough data | 

#### Agentic AI - Observability Software

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Visualization & Dashboards - Observability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Service Dependency Mapping** | Not enough data | Not enough data | 
| **Unified Dashboard** | Not enough data | Not enough data | 
| **Trace Visualization** | Not enough data | Not enough data | 

#### Correlation & Root Cause Analysis - Observability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Root Cause Detection** | Not enough data | Not enough data | 
| **Intelligent Alerting** | Not enough data | Not enough data | 

#### Scalability & Ecosystem Integration - Observability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Kubernetes Monitoring** | Not enough data | Not enough data | 
| **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | 

#### AI Features - Observability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Predictive Insights** | Not enough data | Not enough data | 
| **AI-Generated Incident Summaries** | Not enough data | Not enough data | 
| **AI Anomaly Detection** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 405 |

#### Incident Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (330 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (325 reviews) | 
| **Ticket Notifications** | Not enough data | 9.1 (331 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (304 reviews) | 

#### Reporting

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (327 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (290 reviews) | 
| **Surveys** | Not enough data | 8.5 (179 reviews) | 

#### Access & Usability

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (240 reviews) | 
| **Self Service** | Not enough data | 8.8 (304 reviews) | 
| **Active Directory** | Not enough data | 8.5 (263 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **OpsRamp** | 8.6/10 | 9 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Analysis

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Threat Detection** | 8.7 (5 reviews) | Not enough data | 

#### Platform

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 
| **Remote Access** | 8.1 (7 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.6 (6 reviews) | Not enough data | 
| **Asset Tracking** | 8.8 (7 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.8 (7 reviews) | Not enough data | 

#### Security

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Patch Management** | 8.1 (6 reviews) | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Service Management** | 8.3 (7 reviews) | Not enough data | 
| **Workflow Management** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to OpsRamp (9):** [Observability Software](https://www.g2.com/categories/observability-software), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Cloud Cost Management Tools](https://www.g2.com/categories/cloud-cost-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | OpsRamp | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 18.2% | 5.9% | 
| **Mid-Market** | 31.8% | 20.9% | 
| **Enterprise** | 50.0% | 73.2% | 

### By Industry

#### OpsRamp

- **Information Technology and Services:** 45.5%
- **Computer & Network Security:** 18.2%
- **Computer Software:** 13.6%
- **Financial Services:** 9.1%
- **Retail:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Construction:** 4.5%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.4%
- **Hospital & Health Care:** 7.3%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to OpsRamp

- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (644 reviews)
- [Zabbix](https://www.g2.com/products/zabbix/reviews) — 4.3/5 stars (208 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (434 reviews)
- [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) — 4.4/5 stars (389 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1338 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4484 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (280 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (614 reviews)

---
## Top Discussions

### OpsRamp

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opsramp-vs-servicenow-it-service-management)