# Opsgenie vs Rootly Comparison

| | Opsgenie | Rootly | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 52 | 68 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Mid-Market (59.7% of reviews) | 
| **Entry Level Price** | No pricing available | $20.00 1 user/mo | 

---
## Top Pros & Cons

### Opsgenie

Pros:
- Alerting System (1 reviews)
- Alert Management (1 reviews)

Cons:
- Learning Curve (1 reviews)
- Steep Learning Curve (1 reviews)

### Rootly

Pros:
- Ease of Use (10 reviews)
- Automation (7 reviews)

Cons:
- Integration Issues (3 reviews)
- Missing Features (3 reviews)

---
## Ratings Comparison
| Rating | Opsgenie | Rootly | 
|---|---|---|
  | **Meets Requirements** | 8.9 (40 reviews) | 9.2 (57 reviews) | 
  | **Ease of Use** | 8.4 (40 reviews) | 9.3 (57 reviews) | 
  | **Ease of Setup** | 8.2 (24 reviews) | 8.9 (52 reviews) | 
  | **Ease of Admin** | 8.6 (23 reviews) | 9.0 (45 reviews) | 
  | **Quality of Support** | 8.7 (30 reviews) | 9.7 (58 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (22 reviews) | 9.7 (45 reviews) | 
  | **Product Direction (% positive)** | 9.4 (37 reviews) | 9.8 (50 reviews) | 

---
## Pricing

### Opsgenie

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Rootly

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user/mo

Description: For fast-growing companies that need a simple, purpose-built, opinionated incident response process.

Key Features:
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials

[Browse all 3 editions](https://www.g2.com/products/rootly/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Opsgenie** | 8.5/10 | 32 |
| **Rootly** | 9.2/10 | 38 |

#### Monitoring

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Constant Monitoring** | 9.3 (29 reviews) ✓ Verified | 9.4 (21 reviews) | 
| **Timely Alerts** | 9.2 (31 reviews) ✓ Verified | 9.7 (25 reviews) | 
| **TIcket Accuracy** | 8.8 (29 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Ticket Assignment** | 8.9 (28 reviews) ✓ Verified | 9.4 (24 reviews) | 
| **Standardization** | 8.7 (29 reviews) ✓ Verified | 9.6 (30 reviews) | 
| **Lifecycle Visualization** | 8.5 (25 reviews) ✓ Verified | 9.5 (23 reviews) | 

#### Generative AI

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **AI Text Generation** | 7.3 (5 reviews) | 8.0 (10 reviews) | 
| **AI Text Summarization** | 7.0 (5 reviews) | 8.5 (10 reviews) | 

#### Agentic AI - Incident Management

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.5 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.7 (5 reviews) | 
| **Decision Making** | Not enough data | 9.4 (6 reviews) | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Opsgenie** | N/A | N/A |
| **Rootly** | N/A | N/A |

#### Management

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Configuration Management** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **Orchestration** | Not enough data | Not enough data | 

#### Functionality

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Extensibility** | Not enough data | Not enough data | 

#### Processes

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Pipeline Control** | Not enough data | Not enough data | 
| **Workflow Visualization** | Not enough data | Not enough data | 
| **Continuous Deployment** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Opsgenie** | N/A | N/A |
| **Rootly** | N/A | N/A |

#### Generative AI

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Opsgenie** | N/A | N/A |
| **Rootly** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Opsgenie | Rootly | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Opsgenie (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Rootly (1):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Opsgenie | Rootly | 
|---|---|---|
| **Small-Business** | 28.8% | 13.4% | 
| **Mid-Market** | 53.8% | 59.7% | 
| **Enterprise** | 17.3% | 26.9% | 

### By Industry

#### Opsgenie

- **Computer Software:** 23.5%
- **Information Technology and Services:** 17.6%
- **Telecommunications:** 11.8%
- **Retail:** 7.8%
- **Computer & Network Security:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Airlines/Aviation:** 3.9%
- **Government Administration:** 3.9%
- **Publishing:** 2.0%
- **Logistics and Supply Chain:** 2.0%
- **Other:** 15.7%

#### Rootly

- **Computer Software:** 34.8%
- **Information Technology and Services:** 18.2%
- **Financial Services:** 15.2%
- **Gambling & Casinos:** 4.5%
- **Wholesale:** 3.0%
- **Retail:** 3.0%
- **Automotive:** 3.0%
- **Computer & Network Security:** 3.0%
- **Apparel & Fashion:** 1.5%
- **Consumer Services:** 1.5%
- **Other:** 12.1%

---
## Alternatives

### Alternatives to Opsgenie

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (939 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (755 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) — 4.5/5 stars (52 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1860 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (180 reviews)
- [AlertOps](https://www.g2.com/products/alertops/reviews) — 4.7/5 stars (153 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)

### Alternatives to Rootly

- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (180 reviews)
- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (939 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (755 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (418 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)

---
## Top Discussions

### Opsgenie

- Title: [How do I try Opsgenie out?](https://www.g2.com/discussions/how-do-i-try-opsgenie-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie offers four plans that allow you to scale as you grow, starting with our free plan of basic alerting and on-call management for up to 5 users. You..."
- Title: [Who is Opsgenie for?](https://www.g2.com/discussions/who-is-opsgenie-for) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit..."
- Title: [How does Opsgenie help me work faster and smarter?](https://www.g2.com/discussions/how-does-opsgenie-help-me-work-faster-and-smarter) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who..."
- Title: [What makes Opsgenie stand out?](https://www.g2.com/discussions/what-makes-opsgenie-stand-out) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the..."
- Title: [Can I use Opsgenie with on-prem?](https://www.g2.com/discussions/can-i-use-opsgenie-with-on-prem) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post..."

### Rootly

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opsgenie-vs-rootly)