Link copied to clipboard # Opsgenie vs Rootly Comparison - What are their main differences? Share [ Export ](/compare/opsgenie/rootly/export.csv) OpsgenieRootly[+ Add Product](#) Reviews **Opsgenie** [ 4.2/5(53) ](https://www.g2.com/products/opsgenie/reviews#reviews) **Rootly** [ 4.8/5(167) ](https://www.g2.com/products/rootly/reviews#reviews) Pricing **Opsgenie** Free Trial No pricing available **Rootly** Free Trial **Starting at $1.00** 1 user/mo Per Year · Startup **Pricing Insights** from reviews Time to Implement **Opsgenie** 2 months Based on 6 responses **Rootly** 2 months Based on 11 responses Return on Investment **Opsgenie** 22 months Based on 7 responses **Rootly** 6 months16 months sooner Based on 9 responses Perceived Cost **Opsgenie** $$$$$ **Rootly** $$$$$ Average Discount **Opsgenie** 16% **Rootly** 16% Pros & Cons **Opsgenie** [ Alerting System (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1997369&qs=pros-and-cons#reviews)[ Alert Management (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1367432&qs=pros-and-cons#reviews)[ Learning Curve (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417060&qs=pros-and-cons#reviews)[ Steep Learning Curve (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417063&qs=pros-and-cons#reviews) **Rootly** [ Ease of Use (10) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045487&qs=pros-and-cons#reviews)[ Automation (7) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045743&qs=pros-and-cons#reviews)[ Integration Issues (3) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045702&qs=pros-and-cons#reviews)[ Missing Features (3) ](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045385&qs=pros-and-cons#reviews) Integrations **Opsgenie** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aebfa0060e4d177ff850535a1cd26ec3/google-stackdriver-incident-response-and-management.jpg "Product Avatar Image") Google Stackdriver Incident... ](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1af93b9b76cef2168c54033742775395/graylog.jpg "Product Avatar Image") Graylog ](https://www.g2.com/products/graylog/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ View all ](https://www.g2.com/products/opsgenie/integrations) **Rootly** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-elastic-container-service-amazon-ecs.jpg "Product Avatar Image") Amazon Elastic Container... ](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9344d13e61e52378fa7636577a0dca7/atlan.png "Product Avatar Image") Atlan ](https://www.g2.com/products/atlan/reviews)[ View all ](https://www.g2.com/products/rootly/integrations) Screenshots **Opsgenie** ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png) **Rootly** ![Rootly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1590247/Slack-01.png) Ratings Meets Requirements **Opsgenie** 8.8 8.841 **Rootly** 9.3 9.3142 Ease of Use **Opsgenie** 8.4 8.441 **Rootly** 9.2 9.2141 Ease of Setup **Opsgenie** 8.2 8.225 **Rootly** 8.8 8.8130 Ease of Admin **Opsgenie** 8.6 8.623 **Rootly** 9.1 9.186 Quality of Support **Opsgenie** 8.5 8.531 **Rootly** 9.5 9.5131 Has the product been a good partner in doing business? **Opsgenie** 8.6 8.622 **Rootly** 9.6 9.687 Product Direction (% positive) **Opsgenie** 9.1 9.138 **Rootly** 9.9 9.9113 Features Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.5 33 9.2 119 Monitoring Constant Monitoring 9.3 29 | Verified 9.5(won by 0.2) 31 Timely Alerts 9.2 31 | Verified 9.9(won by 0.7) 62 (There is a greater than 0.5 difference between this product's rating and its competitors) TIcket Accuracy 8.8 29 | Verified 9.1(won by 0.3) 33 AI Monitoring Not enough data 9.3(won by default) 10 Mobile Alerts Not enough data 8.5(won by default) 8 Real-Time Monitoring Not enough data 10.0(won by default) 5 Real-Time Notifications Not enough data 10.0(won by default) 19 Email Alerts Not enough data Not enough data Management Tools Ticket Assignment 8.9 28 | Verified 9.0(won by 0.1) 31 Standardization 8.7 29 | Verified 9.7(won by 1.0) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) Lifecycle Visualization 8.5 25 | Verified 9.6(won by 1.1) 34 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI AI Text Generation 7.3 5 8.4(won by 1.1) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 7.0 5 8.9(won by 1.9) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 9.2(won by default) 13 Multi-step Planning Not enough data 9.5(won by default) 7 Cross-system Integration Not enough data 9.6(won by default) 23 Adaptive Learning Not enough data 8.6(won by default) 7 Natural Language Interaction Not enough data 9.5(won by default) 7 Proactive Assistance Not enough data 9.2(won by default) 8 Decision Making Not enough data 9.3(won by default) 9 Third-Party Integrations Not enough data 9.0(won by default) 23 Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data 8.6(won by default) 25 Issue Management Not enough data 10.0(won by default) 5 Workflow Management Not enough data 7.2(won by default) 9 Ticket Management Not enough data 9.7(won by default) 6 On Call Scheduling Not enough data 9.2(won by default) 22 Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data AI SRE Tools[Hide 16 FeaturesShow 16 Features](javascript:void(0);) Not enough data 8.6 10 Reliability Objectives & Service Operations - AI SRE Tools Intelligent On-Call Workflows Not enough data 8.1(won by default) 6 Error Budget Tracking Not enough data 8.1(won by default) 8 SLI & SLO Management Not enough data 8.3(won by default) 8 Service Health Modeling & Reporting Not enough data Not enough data AI Detection & Signal Quality - AI SRE Tools Adaptive Anomaly Detection Not enough data 7.3(won by default) 8 Alert Correlation & Noise Reduction Not enough data 7.9(won by default) 8 Cross-Telemetry Correlation Not enough data Not enough data Change-Aware Detection Not enough data Not enough data Investigation & Root Cause Analysis - AI SRE Tools Guided Incident Investigation Not enough data 9.2(won by default) 8 AI Root Cause Analysis Not enough data 9.2(won by default) 8 Live Debugging in Production Not enough data Not enough data Runtime-Verified Root Cause Analysis Not enough data Not enough data Automation & Platform Controls - AI SRE Tools Automated Runbook & Workflow Execution Not enough data 9.2(won by default) 8 Human-in-the-Loop Remediation Not enough data 9.2(won by default) 8 Integration, APIs & Secure Access Controls Not enough data 9.7(won by default) 6 AI-Assisted Code Fix Generation Not enough data Not enough data Show 1 feature category with incomplete data IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data Agentic AI - IT Alerting Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews) Opsgenie Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% [![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews) Rootly Small-Business(50 or fewer emp.) 12.7% Mid-Market(51-1000 emp.) 57.2% Enterprise(\> 1000 emp.) 30.1% Small-Business (50 or fewer emp.) 28.3% 12.7% Mid-Market (51-1000 emp.) 54.7% 57.2% Enterprise (\> 1000 emp.) 17.0% 30.1% Reviewers' Industry [![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews) Opsgenie Computer Software 25.0% Information Technology and Services 17.3% Telecommunications 11.5% Retail 7.7% Computer & Network Security 5.8% Other 32.7% [![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews) Rootly Computer Software 32.0% Information Technology and Services 20.7% Financial Services 10.7% Computer & Network Security 6.0% Gambling & Casinos 2.7% Other 28.0% FAQs ## Opsgenie vs Rootly FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Opsgenie vs Rootly? Rootly stands out for higher reviewer satisfaction across all key dimensions, especially in ease of use and support, while Opsgenie is noted for its integrations and alerting capabilities. | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | [Rootly](https://www.g2.com/products/rootly/reviews) | | --- | --- | | 4.2/5 (54 reviews) | 4.7/5 (97 reviews) | | Mid-Market | Mid-Market | | 8.1 | 8.8 | | 8.4 | 9.7 | | Integrations | Ease of Use | ### How do the pricing models of Opsgenie and Rootly compare? Rootly is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Opsgenie. - **Opsgenie:** In recent reviews, several reviewers mention that the cost can be high for smaller organizations and that some essential features are locked behind higher-tier plans. - **Rootly:** Reviewers consistently highlight Rootly's competitive pricing and strong ROI, noting that it is priced very well compared to competing vendors. - **Switching Reason:** Recent reviewers cite moving from Opsgenie to Rootly for better value and consolidation of incident management and on-call scheduling in one platform. ### What are the best alternatives to Opsgenie and Rootly? The top 3 alternatives to Opsgenie and Rootly are incident.io, PagerDuty, and xMatters. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | Cost can be high for smaller organizations | Integrations | | [Rootly](https://www.g2.com/products/rootly/reviews) | 4.7/5 (97 reviews) | Mid-Market | Priced very well compared to competitors | Ease of Use | | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | — | — | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | — | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | — | ### Which Incident Management features should I prioritize when comparing Opsgenie and Rootly? Buyers should prioritize ease of use, integrations, automation, alerting/on-call management, and customer support when comparing Opsgenie and Rootly. - **Ease of Use:** Opsgenie 8.3, Rootly 9.1; Rootly has 19 all-time mentions for ease of use. - **Integrations:** Opsgenie 1 all-time mention, Rootly 11 all-time mentions; Rootly's Slack integration is cited in 14 reviews, Opsgenie's in 13. - **Automation:** Opsgenie 1 all-time mention, Rootly 11 all-time mentions. - **Alerting/On-Call Management:** Opsgenie 1 all-time mention for alerting system and on-call services, Rootly 4 all-time mentions for easy management and 4 for features. - **Customer Support:** Opsgenie 8.4, Rootly 9.7; Rootly has 14 all-time mentions for customer support. ### What are the pros and cons of Opsgenie vs Rootly? Rootly's headline strength is ease of use and customer support, while Opsgenie is most noted for its integrations and alerting capabilities. - **Opsgenie strengths:** Integrations (1 all-time mention), alerting system (1), automation (1), on-call services (1), ease of use (1). - **Opsgenie trade-offs:** Learning curve (1), steep learning curve (1), cost can be high for smaller organizations, some essential features behind higher-tier plans. - **Rootly strengths:** Ease of use (19 all-time mentions), customer support (14), Slack integration (14), automation (11), integrations (11), flexibility (6), easy setup (6), intuitive (6), efficiency (5), customizability (4), team collaboration (4). - **Rootly trade-offs:** Feature issues (5), integration issues (4), missing features (4), complexity (3); some reviewers note a learning curve for advanced workflow customization and dashboard building. ### Is Opsgenie or Rootly better for small businesses? Rootly is the better fit for small businesses, with reviewers highlighting its ease of use, competitive pricing, and strong support for smaller teams. - **Opsgenie:** Largest segment is Mid-Market; reviewers note the cost can be high for smaller organizations and that some features are locked behind higher-tier plans. - **Rootly:** Largest segment is Mid-Market; reviewers from small businesses highlight easy setup, strong support, and value for smaller teams. ### Which Incident Management platform has better integrations? Rootly is favored by reviewers for integrations, especially with Slack and Jira, and is cited more frequently for integration capabilities than Opsgenie. - **Opsgenie:** Slack integration (13 all-time mentions), Jira integration (8), Zabbix integration (1); reviewers note deep integration with other tools. - **Rootly:** Slack integration (63 all-time mentions), Jira integration (16), PagerDuty integration (12); reviewers highlight a large ecosystem of integrations and easy setup with collaboration tools. ### How do Opsgenie and Rootly compare on customer support? Rootly leads Opsgenie in Quality of Support by a significant margin, with a 1.3-point higher score (9.7 vs 8.4). - **Opsgenie:** Reviewers describe support as generally responsive, with some noting variability in response speed and the need for improved documentation. - **Rootly:** Reviewers consistently praise Rootly's customer support, citing fast response times, proactive assistance, and high satisfaction across 14 all-time mentions. ### Which is easier to implement, Opsgenie or Rootly? Rootly is rated higher for Ease of Setup, with a 0.7-point advantage over Opsgenie (8.8 vs 8.1). - **Opsgenie:** Reviewers describe setup as straightforward but note a learning curve for advanced configurations and integrations. - **Rootly:** Reviewers highlight easy onboarding, quick initial setup, and strong support during implementation, with 6 all-time mentions for easy setup. 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