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At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Mid-Market (63.8% of reviews)
Entry-Level Pricing
No pricing available
$20.00 1 user/mo
Opsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsgenieRootly
Star Rating
(58)4.8 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in "Constant Monitoring" with a score of 9.2, while Rootly slightly outperforms it with a score of 9.4, indicating that Rootly may provide more reliable real-time monitoring capabilities.
- Reviewers mention that Rootly's "Quality of Support" is exceptional, scoring 9.9 compared to Opsgenie's 8.7, suggesting that users find Rootly's customer service more responsive and helpful.
- G2 users highlight that Rootly's "Ease of Use" is significantly better, with a score of 9.3 versus Opsgenie's 8.3, indicating that Rootly may offer a more intuitive user interface and overall experience.
- Users on G2 report that Opsgenie's "Ticket Accuracy" scores 8.8, while Rootly shines with a score of 9.3, suggesting that Rootly may provide more precise ticketing features, which is crucial for incident management.
- Reviewers say that Rootly's "Lifecycle Visualization" feature, scoring 9.6, is a standout, providing better insights into the ticket lifecycle compared to Opsgenie's score of 8.3, which may enhance operational efficiency.
- Users mention that while Opsgenie has a decent "Generative AI" feature with a score of 7.3, Rootly's focus on AI capabilities, particularly in "AI Text Summarization," is less emphasized, indicating a potential area for improvement in Opsgenie's AI offerings.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availableRootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
Free Trial
Opsgenie
Free Trial is available
Rootly
Free Trial is available
Ratings
Meets Requirements
8.9
38
9.1
49
Ease of Use
8.3
38
9.3
49
Ease of Setup
8.1
22
8.8
44
Ease of Admin
8.6
23
9.0
43
Quality of Support
8.7
29
9.8
50
Has the product been a good partner in doing business?
8.6
22
9.7
43
Product Direction (% positive)
9.4
36
9.7
42
Features by Category
Monitoring
9.3
29
|
Verified
9.4
21
9.2
30
|
Verified
9.7
24
8.8
29
|
Verified
9.3
22
Not enough data
Not enough data
Management Tools
8.9
28
|
Verified
9.3
23
8.6
28
|
Verified
9.7
23
8.4
24
|
Verified
9.5
22
Generative AI
7.3
5
8.0
10
7.0
5
8.5
10
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Computer Software
34.5%
Information Technology and Services
15.5%
Financial Services
15.5%
Gambling & Casinos
5.2%
Wholesale
3.4%
Other
25.9%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Rootly has no discussions with answers
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