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Compare Opsgenie and incident.io 
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At a Glance
Market Segments
Mid-Market (53.1% of reviews)
Mid-Market (69.0% of reviews)
Entry-Level Pricing
No pricing available
Free 5 Users
Opsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Opsgenieincident.io
Star Rating
(179)4.8 out of 5
Market Segments
Mid-Market (69.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Users
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in "Constant Monitoring" with a score of 9.2, which reviewers mention helps teams stay proactive in incident management, while incident.io, with a score of 8.8, is noted for its effective but slightly less robust monitoring capabilities.
- Reviewers mention that incident.io shines in "Ease of Use" with a score of 9.5, making it more user-friendly for teams new to incident management, whereas Opsgenie, with a score of 8.3, has a steeper learning curve according to some users.
- G2 users highlight that incident.io's "Quality of Support" is exceptional, scoring 9.8, with many reviewers praising the responsiveness and helpfulness of the support team, while Opsgenie, at 8.7, has received mixed feedback regarding support timeliness.
- Users on G2 report that incident.io's "AI Text Summarization" feature, scoring 8.5, is particularly beneficial for quickly digesting incident reports, whereas Opsgenie's lower score of 7.0 in this area indicates it may not provide the same level of efficiency.
- Reviewers mention that Opsgenie's "Timely Alerts" feature, scoring 9.2, is highly effective in ensuring that teams are notified promptly about incidents, while incident.io's score of 9.4 shows it is also strong in this area, but some users feel Opsgenie has a slight edge in alert reliability.
- Users say that incident.io's "Lifecycle Visualization" feature, with a score of 9.3, provides a clearer view of incident progression, which many find helpful for tracking and managing incidents, while Opsgenie's score of 8.3 indicates it may lack some of the visual clarity that users desire.
Pricing
Entry-Level Pricing
Opsgenie
No pricing availableincident.io
Basic
Free
5 Users
For individuals and early stage teams
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Free Trial
Opsgenie
Free Trial is available
incident.io
Free Trial is available
Ratings
Meets Requirements
8.9
38
9.2
138
Ease of Use
8.3
38
9.5
142
Ease of Setup
8.1
22
9.2
90
Ease of Admin
8.6
23
9.3
74
Quality of Support
8.7
29
9.8
129
Has the product been a good partner in doing business?
8.6
22
9.7
73
Product Direction (% positive)
9.4
36
10.0
131
Features by Category
Monitoring
9.3
29
|
Verified
8.8
91
9.2
30
|
Verified
9.4
97
8.8
29
|
Verified
9.2
94
Not enough data
Not enough data
Management Tools
8.9
28
|
Verified
8.9
97
8.6
28
|
Verified
9.4
98
8.4
24
|
Verified
9.3
100
Generative AI
7.3
5
8.2
55
7.0
5
8.4
55
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Opsgenie and incident.io are categorized as IT Alerting and Incident Management
Unique Categories
Opsgenie has no unique categories
incident.io has no unique categories
Reviews
Reviewers' Company Size
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
incident.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Financial Services
24.7%
Computer Software
24.7%
Information Technology and Services
18.4%
Marketing and Advertising
8.0%
Retail
2.9%
Other
21.3%
Alternatives
Discussions
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
What is incident.io used for?
1 Comment
JI
incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd...Read more
incident.io has no more discussions with answers
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