Link copied to clipboard # Opsgenie vs incident.io Comparison - What are their main differences? Share [ Export ](/compare/opsgenie/incident-io/export.csv) Opsgenieincident.io[+ Add Product](#) Pricing **Opsgenie** Free Trial No pricing available **incident.io** Free Trial **$19.00** Per User Per Month · Basic **Pricing Insights** from reviews Perceived Cost **Opsgenie** $$$$$ **incident.io** $$$$$ Average Discount **Opsgenie** 16%5% more **incident.io** 11% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Opsgenie** 6 months Based on 100 responses **incident.io** 6 months Based on 100 responses Return on Investment **Opsgenie** 6 months Based on 100 responses **incident.io** 6 months Based on 100 responses **Pros & Cons** from reviews **Opsgenie** Alerting System (1) Alert Management (1) Learning Curve (1) Steep Learning Curve (1) **incident.io** Ease of Use (29) Customer Support (27) Missing Features (8) Limited Features (7) Integrations **Opsgenie** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_baf1cdd1a031123754018cf632efad7c/airbrake.png "Product Avatar Image") Airbrake ](https://www.g2.com/products/airbrake/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_399a701940e5bde01d7aa24c3f42562a/alertsite.png "Product Avatar Image") AlertSite ](https://www.g2.com/products/alertsite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-ec2.jpg "Product Avatar Image") Amazon EC2 ](https://www.g2.com/products/amazon-ec2/reviews)[ View all ](https://www.g2.com/products/opsgenie/integrations) **incident.io** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5765e8ebfaaec4a7a6c53da6d16e06d4/backstage.jpeg "Product Avatar Image") Backstage ](https://www.g2.com/products/backstage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") Datadog ](https://www.g2.com/products/datadog/reviews)[ View all ](https://www.g2.com/products/incident-io/integrations) Screenshots **Opsgenie** ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png) **incident.io** ![incident.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457303/image.png) **Ratings** from reviews Meets Requirements **Opsgenie** **8.8** /10 Based on 41 responses **incident.io** **9.1** /10 Based on 173 responses Ease of Use **Opsgenie** **8.4** /10 Based on 41 responses **incident.io** **9.4** /10 Based on 179 responses Ease of Setup **Opsgenie** **8.2** /10 Based on 25 responses **incident.io** **9.1** /10 Based on 123 responses Ease of Admin **Opsgenie** **8.6** /10 Based on 23 responses **incident.io** **9.0** /10 Based on 100 responses Quality of Support **Opsgenie** **8.5** /10 Based on 31 responses **incident.io** **9.8** /10 Based on 165 responses Has the product been a good partner in doing business? **Opsgenie** **8.6** /10 Based on 22 responses **incident.io** **9.6** /10 Based on 99 responses Product Direction (% positive) **Opsgenie** **9.1** /10 Based on 38 responses **incident.io** **9.9** /10 Based on 159 responses **Features** ratings from reviews Incident Management **8.5** /10 Based on 33 responses **9.1** /10 Based on 144 responses IT Alerting Not enough data **8.1** /10 Based on 8 responses AI SRE Tools Not enough data **8.1** /10 Based on 15 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% Small-Business(50 or fewer emp.) 12.1% Mid-Market(51-1000 emp.) 65.1% Enterprise(\> 1000 emp.) 22.8% Small-Business(50 or fewer emp.) 12.1% Mid-Market(51-1000 emp.) 65.1% Enterprise(\> 1000 emp.) 22.8% **Reviewers' Industry** [![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews) Opsgenie Computer Software 25.0% Information Technology and Services 17.3% Telecommunications 11.5% Retail 7.7% Computer & Network Security 5.8% Other 32.7% [![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews) incident.io Computer Software 24.6% Financial Services 24.2% Information Technology and Services 17.1% Marketing and Advertising 7.1% Retail 2.4% Other 24.6% Alternatives **Opsgenie Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") [ xMatters ](/products/xmatters/reviews) **incident.io Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly") [ Rootly ](/products/rootly/reviews) ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant") [ FireHydrant ](/products/firehydrant-firehydrant/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ## Opsgenie vs incident.io FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Opsgenie vs incident.io? incident.io stands out from Opsgenie with higher reviewer ratings, superior support, and a stronger Ease of Setup score, while Opsgenie is noted for its alerting system and integrations. | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | [incident.io](https://www.g2.com/products/incident-io/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.2/5 (54 reviews) | 4.8/5 (231 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.1 | 9.1 | | Quality of Support score | 8.4 | 9.8 | | Top Reviewer-Cited Strength | Alerting System | Customer Support | ### How do the pricing models of Opsgenie and incident.io compare? incident.io is rated as the stronger value on price and cost satisfaction, with a higher Price/Cost-related score than Opsgenie. - **Opsgenie:** Reviewers frequently mention that the cost is high for smaller organizations and that some essential features are locked behind higher-tier plans. - **incident.io:** In recent reviews, many buyers describe the pricing as fair and highlight strong ROI, with sales reps willing to work flexibly on price points. - **Switching Reason:** Recent reviewers cite moving from Opsgenie to incident.io for better value and the ability to consolidate on-call paging and incident handling workflows into one tool. ### What are the best alternatives to Opsgenie and incident.io? The top 3 alternatives to Opsgenie and incident.io are PagerDuty, xMatters, and FireHydrant. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | Cost can be high for small orgs; value tied to Atlassian suite | Alerting System | | [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | Pricing described as fair, strong ROI, flexible sales support | Customer Support | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Reliability and mature feature set | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Enterprise-grade incident response | | [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | 4.5/5 (143 reviews) | Mid-Market | — | Automation and workflow flexibility | ### Which Incident Management features should I prioritize when comparing Opsgenie and incident.io? Buyers should prioritize Ease of Setup, Quality of Support, Integrations, Standardization, and Automation when comparing Opsgenie and incident.io. - **Ease of Setup:** Opsgenie scores 8.1; incident.io scores 9.1. - **Quality of Support:** Opsgenie scores 8.4; incident.io scores 9.8. - **Integrations:** Opsgenie: Slack (13 all-time mentions), Jira (8); incident.io: Slack (131), Jira (19), Notion (8). - **Standardization:** Standardization is the most frequently mentioned feature across both products. - **Automation:** Opsgenie: Automation (1 all-time mention); incident.io: Efficiency (10 all-time mentions). ### What are the pros and cons of Opsgenie vs incident.io? Opsgenie’s headline strength is its alerting system and integrations, while incident.io is most recognized for its customer support and ease of use. - **Opsgenie strengths:** Alerting System (1 all-time mention), Integrations (1), On-Call Services (1), Automation (1), Ease of Use (1). - **Opsgenie trade-offs:** Learning Curve (1), Steep Learning Curve (1), higher cost for small organizations, some essential features behind higher-tier plans. - **incident.io strengths:** Customer Support (41 all-time mentions), Features (20), Efficiency (10), Implementation Ease (6), intuitive UI, strong Slack integration, AI-powered features. - **incident.io trade-offs:** Reviewers note a learning curve due to configurability, and some desire more advanced analytics and workflow automation. ### Is Opsgenie or incident.io better for small businesses? incident.io is the better fit for small businesses, with strong reviewer sentiment and a Mid-Market segment focus. - **Opsgenie:** Mid-Market segment; reviewers note higher costs and less value for small organizations. - **incident.io:** Mid-Market segment; reviewers highlight ease of use, fast onboarding, and strong support for small and medium teams. ### Which Incident Management platform has better integrations? incident.io is favored by reviewers for integrations, especially with Slack and Jira, and has higher all-time mention counts for these integrations. - **Opsgenie:** Slack (13 all-time mentions), Jira (8), Zabbix (1); reviewers note deep integration with Atlassian products and alerting tools. - **incident.io:** Slack (131 all-time mentions), Jira (19), Notion (8); reviewers highlight the Slack-native workflow and broad integration options. ### How do Opsgenie and incident.io compare on customer support? incident.io outperforms Opsgenie on Quality of Support by a material margin, with a 1.4-point higher score (9.8 vs 8.4). - **Opsgenie:** Reviewers describe support as generally responsive, with some variability depending on plan and occasional delays. - **incident.io:** Reviewers consistently praise the support team’s responsiveness, proactive engagement, and helpful onboarding, with 41 all-time mentions of customer support. ### Which is easier to implement, Opsgenie or incident.io? incident.io leads Opsgenie on Ease of Setup by a full point (9.1 vs 8.1), with reviewers citing faster onboarding and easier configuration. - **Opsgenie:** Reviewers note a learning curve and higher initial implementation time, but also mention comprehensive documentation and guides. - **incident.io:** Reviewers highlight intuitive setup, fast onboarding, and strong support during implementation, with many describing the process as straightforward and quick. ### Which product has better Standardization? incident.io is the stronger product for Standardization, as it is the most frequently mentioned feature across both products’ reviews. - **Opsgenie:** Meets Requirements score: 8.8; reviewers mention structured workflows and escalation policies. - **incident.io:** Meets Requirements score: 9.2; reviewers highlight standardized incident processes, consistent timelines, and strong catalog features for standardization.