# Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) vs OpenWater Application and Review Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that OpenWater Application and Review Cloud excels in **customer support** , with users highlighting the quick response times and helpfulness of their support representatives. One user mentioned, "MiAnn, my contact, is very quick to respond and gives us different options on how we can proceed."
- **Users say** that OpenWater's **customization capabilities** are a significant advantage, allowing organizations to tailor the application process to their specific needs. Reviewers appreciate the ability to pull information and stats quickly without relying on other staff, enhancing overall efficiency.
- **According to verified reviews** , Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) offers a strong **initial value** with its first 10 licenses being free, which helps organizations get started without a heavy upfront investment. This feature is seen as a win-win for nonprofits looking to test the software before committing.
- **Reviewers mention** that Agentforce Nonprofit shines in its **robust feature set** for managing donations and volunteers, making it easier for nonprofits to keep track of their fundraising efforts. Users appreciate the seamless integration of various functionalities that support their programs.
- **G2 reviewers highlight** that OpenWater Application and Review Cloud has a more **intuitive setup process** , with users noting that the onboarding experience is straightforward and user-friendly. This ease of setup is a significant factor for organizations looking to implement new software quickly.
- **Users report** that while Agentforce Nonprofit has a solid feature set, it faces challenges in **ease of use** compared to OpenWater. Some users have expressed that navigating the platform can be less intuitive, which may hinder day-to-day operations for some organizations.



| | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 87 | 150 | 
| **Largest Market Segment** | Small-Business (62.2% of reviews) | Small-Business (64.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

Pros:
- Customizability (2 reviews)
- Customization (2 reviews)

Cons:
- Confusing Terminology (1 reviews)
- Difficult Learning (1 reviews)

### OpenWater Application and Review Cloud

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.0 (59 reviews) | 9.0 (128 reviews) | 
  | **Ease of Use** | 7.3 (61 reviews) | 8.2 (129 reviews) | 
  | **Ease of Setup** | 6.1 (41 reviews) | 8.1 (118 reviews) | 
  | **Ease of Admin** | 6.8 (41 reviews) | 8.5 (103 reviews) | 
  | **Quality of Support** | 7.5 (55 reviews) | 9.7 (127 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (44 reviews) | 9.4 (99 reviews) | 
  | **Product Direction (% positive)** | 8.3 (60 reviews) | 9.0 (125 reviews) | 

---
## Pricing

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### OpenWater Application and Review Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 9.0/10 | 11 |
| **OpenWater Application and Review Cloud** | N/A | N/A |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Reporting** | 9.1 (9 reviews) | Not enough data | 
| **Interaction Tracking** | 9.3 (9 reviews) | Not enough data | 
| **Automation** | 7.8 (6 reviews) | Not enough data | 
| **Donor Profiles** | 9.0 (8 reviews) | Not enough data | 

#### Fundraising

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Campaign Management** | 8.5 (8 reviews) | Not enough data | 
| **Online Donation Portal** | 9.7 (6 reviews) | Not enough data | 
| **Event Planning** | 9.0 (5 reviews) | Not enough data | 
| **Recurring Donations** | 9.3 (5 reviews) | Not enough data | 
| **Peer-to-peer Fundraising** | Not enough data | Not enough data | 
| **Mobile Capabilities** | Not enough data | Not enough data | 

#### Marketing

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Email Marketing** | 9.4 (6 reviews) | Not enough data | 
| **Direct Mail Tools** | 9.3 (5 reviews) | Not enough data | 

### Human Services

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.6/10 | 8 |
| **OpenWater Application and Review Cloud** | N/A | N/A |

#### Platform Basics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Reporting** | 9.0 (8 reviews) | Not enough data | 
| **Interoperability** | 8.5 (8 reviews) | Not enough data | 
| **Performance** | 9.2 (8 reviews) | Not enough data | 

#### Case Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Client Intake** | 8.3 (7 reviews) | Not enough data | 
| **Outcome Measurement** | 8.6 (7 reviews) | Not enough data | 
| **Form Builder** | 8.1 (6 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Mobility** | 8.8 (8 reviews) | Not enough data | 
| **Messaging** | 8.1 (6 reviews) | Not enough data | 

#### Platform Data

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Dashboard** | 8.5 (8 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.3 (7 reviews) | Not enough data | 

### Scholarship Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | N/A | N/A |
| **OpenWater Application and Review Cloud** | 8.1/10 | 30 |

#### Application Collection

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Custom Application Forms** | Not enough data | 9.2 (27 reviews) | 
| **Attachments** | Not enough data | 9.0 (24 reviews) | 
| **Scholarship Matching** | Not enough data | 6.2 (17 reviews) | 
| **Application Tracking** | Not enough data | 8.7 (21 reviews) | 

#### Application Review

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Automated Review Assignments** | Not enough data | 8.7 (22 reviews) | 
| **Scoring Tools** | Not enough data | 8.3 (24 reviews) | 
| **Review Portal** | Not enough data | 8.3 (26 reviews) | 
| **Review Comments** | Not enough data | 8.6 (21 reviews) | 
| **Messaging** | Not enough data | 7.2 (19 reviews) | 

#### Administration and Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Administrative Dashboard** | Not enough data | 7.7 (23 reviews) | 
| **Reports** | Not enough data | 7.7 (25 reviews) | 
| **Integrations** | Not enough data | 7.7 (22 reviews) | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.0/10 | 10 |
| **OpenWater Application and Review Cloud** | N/A | N/A |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **User Dashboard** | 8.3 (9 reviews) | Not enough data | 
| **Donor Profiles** | 7.7 (8 reviews) | Not enough data | 
| **Reporting** | 8.0 (9 reviews) | Not enough data | 
| **Templates** | 7.1 (7 reviews) | Not enough data | 
| **Customization** | 8.9 (9 reviews) | Not enough data | 

#### Donor Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Moves Management** | 8.1 (8 reviews) | Not enough data | 
| **Pledge Tracking** | 8.1 (7 reviews) | Not enough data | 
| **E-Document Storage** | 8.1 (9 reviews) | Not enough data | 
| **Acknowledgments & Communications** | 7.1 (7 reviews) | Not enough data | 

#### Interoperability

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Event Tracking** | 8.3 (6 reviews) | Not enough data | 
| **Gift Tracking** | 8.6 (7 reviews) | Not enough data | 
| **Fund Accounting** | 8.3 (7 reviews) | Not enough data | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 7.7/10 | 16 |
| **OpenWater Application and Review Cloud** | N/A | N/A |

#### Constituent Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Constituent Profiles** | 7.5 (14 reviews) ✓ Verified | Not enough data | 
| **Online Portal** | 7.8 (10 reviews) ✓ Verified | Not enough data | 
| **Donor Communications** | 7.2 (9 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Email Marketing** | 6.7 (11 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.6 (11 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.6 (12 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.2 (9 reviews) ✓ Verified | Not enough data | 

#### Workflow Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Donor Prospecting** | 7.3 (10 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.2 (13 reviews) ✓ Verified | Not enough data | 
| **Task Delegation** | 8.8 (12 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Reporting** | 8.8 (12 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (12 reviews) ✓ Verified | Not enough data | 
| **Automated Reports** | 8.3 (11 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Accounting** | 7.6 (9 reviews) ✓ Verified | Not enough data | 
| **Fundraising** | 7.5 (12 reviews) ✓ Verified | Not enough data | 
| **Grant Management** | 7.3 (10 reviews) ✓ Verified | Not enough data | 
| **Sales POS** | 7.3 (8 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Nonprofit CRM

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Grant Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.2/10 | 9 |
| **OpenWater Application and Review Cloud** | 7.2/10 | 15 |

#### Proposal Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Form Building** | 8.6 (6 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 
| **Review Tools** | 8.6 (7 reviews) ✓ Verified | 8.2 (14 reviews) ✓ Verified | 
| **Grantee Portal** | 8.9 (6 reviews) ✓ Verified | 8.3 (13 reviews) ✓ Verified | 
| **Attachments** | 8.5 (8 reviews) ✓ Verified | 8.8 (14 reviews) ✓ Verified | 
| **Task Management** | 8.1 (8 reviews) ✓ Verified | 8.0 (11 reviews) ✓ Verified | 

#### Fund Tracking

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Disbursements** | 7.8 (6 reviews) ✓ Verified | 6.3 (8 reviews) ✓ Verified | 
| **Grant Allocations** | 8.1 (6 reviews) ✓ Verified | 6.1 (9 reviews) ✓ Verified | 
| **Email Notifications** | 7.9 (7 reviews) ✓ Verified | 7.5 (12 reviews) ✓ Verified | 

#### Impact & Outcomes

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Program Evaluation** | 8.6 (7 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Data Analytics** | 8.1 (7 reviews) ✓ Verified | Feature Not Available | 
| **Ad Hoc Reporting** | 7.9 (8 reviews) ✓ Verified | 7.3 (10 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (8 reviews) ✓ Verified | 7.7 (11 reviews) ✓ Verified | 

#### Grant Prospecting

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Funder Lists** | 8.1 (6 reviews) ✓ Verified | 5.6 (6 reviews) ✓ Verified | 
| **Automated Responses** | 8.3 (5 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | 

#### Compliance

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Eligibility Screening** | 7.7 (5 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | 
| **Auditing** | 8.1 (6 reviews) ✓ Verified | 7.5 (6 reviews) ✓ Verified | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Fund Accounting** | 8.3 (5 reviews) ✓ Verified | 3.3 (5 reviews) | 
| **Donor Management** | 8.6 (7 reviews) ✓ Verified | 5.5 (7 reviews) ✓ Verified | 

### Volunteer Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | N/A | N/A |
| **OpenWater Application and Review Cloud** | N/A | N/A |

#### Volunteer Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Opportunity Listings** | Not enough data | Not enough data | 
| **Volunteer Tracking** | Not enough data | Not enough data | 
| **Volunteer Scheduling** | Not enough data | Not enough data | 
| **Volunteer Profiles** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Engagement & Communication Tools

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Mass Messaging** | Not enough data | Not enough data | 
| **Donation Pages** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Dashboards & Analytics** | Not enough data | Not enough data | 

### Awards Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | N/A | N/A |
| **OpenWater Application and Review Cloud** | 8.1/10 | 54 |

#### Submission Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Form Builders** | Not enough data | 8.4 (49 reviews) | 
| **Countdown Timers** | Not enough data | 7.1 (38 reviews) | 
| **Landing Pages** | Not enough data | 7.8 (47 reviews) | 
| **Applicant Portal** | Not enough data | 8.7 (50 reviews) | 

#### Judging Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Judge Assignments** | Not enough data | 8.6 (51 reviews) | 
| **Multiround Scoring** | Not enough data | 7.9 (47 reviews) | 
| **Scoring and Voting** | Not enough data | 8.8 (50 reviews) | 
| **Submission Dashboards** | Not enough data | 8.1 (47 reviews) | 

#### Awards Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Event Support** | Not enough data | 7.8 (40 reviews) | 
| **Applicant Communications** | Not enough data | 8.0 (47 reviews) | 
| **CRM** | Not enough data | 7.8 (40 reviews) | 
| **Reporting** | Not enough data | 8.0 (49 reviews) | 

---
## Categories
**Shared Categories (1):** [Grant Management Software](https://www.g2.com/categories/grant-management)

**Unique to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) (5):** [Human Services Software](https://www.g2.com/categories/human-services), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising)

**Unique to OpenWater Application and Review Cloud (2):** [Awards Management Software](https://www.g2.com/categories/awards-management), [Scholarship Management Software](https://www.g2.com/categories/scholarship-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | OpenWater Application and Review Cloud | 
|---|---|---|
| **Small-Business** | 62.2% | 64.4% | 
| **Mid-Market** | 32.9% | 30.9% | 
| **Enterprise** | 4.9% | 4.7% | 

### By Industry

#### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- **Non-Profit Organization Management:** 57.3%
- **Education Management:** 3.7%
- **Fund-Raising:** 3.7%
- **Individual & Family Services:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Computer Software:** 2.4%
- **Information Technology and Services:** 2.4%
- **Higher Education:** 2.4%
- **Arts and Crafts:** 1.2%
- **Civic & Social Organization:** 1.2%
- **Other:** 18.3%

#### OpenWater Application and Review Cloud

- **Non-Profit Organization Management:** 39.2%
- **Education Management:** 9.1%
- **Marketing and Advertising:** 4.9%
- **Higher Education:** 4.9%
- **Media Production:** 3.5%
- **Hospital & Health Care:** 2.8%
- **Medical Practice:** 2.8%
- **Broadcast Media:** 2.1%
- **Design:** 2.1%
- **Public Relations and Communications:** 2.1%
- **Other:** 26.6%

---
## Alternatives

### Alternatives to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (899 reviews)
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- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (899 reviews)
- [Submit.com](https://www.g2.com/products/submit-com/reviews) — 4.8/5 stars (106 reviews)
- [AwardSpring](https://www.g2.com/products/awardspring/reviews) — 4.7/5 stars (110 reviews)
- [Benevity](https://www.g2.com/products/benevity/reviews) — 4.7/5 stars (185 reviews)
- [Millie](https://www.g2.com/products/millie/reviews) — 4.7/5 stars (169 reviews)
- [SmarterSelect](https://www.g2.com/products/smarterselect/reviews) — 4.2/5 stars (106 reviews)

---
## Top Discussions

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- Title: [How can Salesforce help non profits?](https://www.g2.com/discussions/how-can-salesforce-help-non-profits) — 1 comment
  > **Top comment:** "Salesforce is an integrated platform that helps nonprofits expand their impact across the world. Salesforce makes the job of nonprofits easier, making better..."
- Title: [What's the next five year plan for Salesforce.org Nonprofit Cloud?](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) — 1 comment, 1 upvote
  > **Top comment:** "Exactinside’s intuitively designed Nonprofit Cloud Consultant Nonprofit-Cloud-Consultant exam questions provide you the most simple way to get your target..."
- Title: [Do you think that Salesforce is a great tool but need a big improvement on its user interface?](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) — 1 comment, 1 upvote
  > **Top comment:** "Salesforce Classes in pune
Salesforce course in pune
Salesforce training in pune



Salesforce added native Backup and Restore feature
Salesforce has..."

### OpenWater Application and Review Cloud

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-openwater-application-and-review-cloud)