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Compare OpenText Service Management Automation X (SMAX) and Web+Center 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
No pricing available
Free for 2 techs or licensed
OpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Web+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText Service Management Automation X (SMAX) excels in its Change Management feature, scoring 9.2, which reviewers mention provides a robust framework for managing changes effectively, while Web+Center, although strong, does not highlight this feature as prominently.
- Reviewers mention that Web+Center shines in Ease of Setup with a score of 8.5, making it user-friendly for new users, whereas OpenText SMAX has a lower score of 7.3, indicating a steeper learning curve for initial setup.
- G2 users highlight the superior Quality of Support for Web+Center, scoring 9.2, with many reviewers praising the responsiveness and helpfulness of the support team, compared to OpenText SMAX's score of 7.9, which suggests room for improvement in customer service.
- Users on G2 report that OpenText SMAX's Ticketing System is highly rated at 9.0, with features like automated ticket routing and prioritization being particularly well-received, while Web+Center's ticketing capabilities, though effective, do not match this level of user satisfaction.
- Reviewers mention that Web+Center's Incident Reports feature scores 9.0, providing detailed insights that users find invaluable for tracking and analyzing incidents, whereas OpenText SMAX, while competent, does not receive the same level of acclaim in this area.
- Users say that OpenText SMAX's Customization options are impressive, scoring 9.2, allowing for tailored solutions that fit specific business needs, while Web+Center, although customizable, does not offer the same depth of flexibility as reported by users.
Pricing
Entry-Level Pricing
OpenText Service Management Automation X (SMAX)
No pricing availableWeb+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
OpenText Service Management Automation X (SMAX)
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.5
67
9.0
21
Ease of Use
7.9
67
8.5
21
Ease of Setup
7.3
40
8.5
13
Ease of Admin
7.6
40
9.2
13
Quality of Support
7.9
66
9.2
20
Has the product been a good partner in doing business?
8.3
40
8.9
11
Product Direction (% positive)
7.8
63
8.9
21
Features by Category
Ticket and Case Management
Not enough data
7.9
18
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.8
15
|
Verified
Not enough data
8.2
16
Not enough data
6.7
5
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
7.6
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
15
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
9
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
7.4
14
|
Verified
Administration
9.2
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Service Desk
9.3
7
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
Management
8.3
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
Not enough data
Not enough data
Functionality
8.8
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
14
Not enough data
8.2
14
Not enough data
8.5
14
Not enough data
8.1
13
Not enough data
8.3
11
Not enough data
Reporting
7.9
13
Not enough data
7.8
13
Not enough data
8.3
11
Not enough data
Access & Usability
7.6
11
Not enough data
8.5
13
Not enough data
8.2
11
Not enough data
7.4
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenText Service Management Automation X (SMAX) and Web+Center are categorized as Service Desk
Unique Categories
OpenText Service Management Automation X (SMAX) is categorized as IT Service Management (ITSM) Tools
Web+Center is categorized as Help Desk
Reviews
Reviewers' Company Size
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
OpenText Service Management Automation X (SMAX) has no discussions with answers
Web+Center has no discussions with answers
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