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Compare OpenText Service Management Automation X (SMAX) and SAP Solution Manager 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
OpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText Service Management Automation X (SMAX) excels in its Help Desk functionality, achieving a score of 9.3, while SAP Solution Manager falls short with a score of 7.1. Reviewers mention that SMAX's intuitive interface and robust ticketing system streamline support processes effectively.
- Reviewers mention that the Change Management feature in OpenText SMAX is highly rated at 9.2, indicating a strong capability in managing changes efficiently. In contrast, SAP Solution Manager, with a score of 8.7, is noted to have a less user-friendly approach to change management, which can lead to confusion among users.
- G2 users highlight the Incident Management capabilities of OpenText SMAX, particularly in automating ticket routing and prioritization, scoring 8.6 and 8.2 respectively. Users on G2 report that SAP Solution Manager's incident management features are less effective, leading to delays in ticket resolution.
- Users say that OpenText SMAX provides superior reporting capabilities, particularly in dashboards and incident reports, with scores of 7.9 and 9.0. In comparison, SAP Solution Manager's reporting features are perceived as less comprehensive, with a score of 7.6 for incident reports, which can hinder data-driven decision-making.
- Reviewers mention that the Asset Management feature in OpenText SMAX is rated at 8.6, showcasing its effectiveness in tracking and managing assets. Conversely, SAP Solution Manager's asset management capabilities, rated at 7.5, are seen as lacking in depth and usability, which can complicate asset tracking.
- Users report that OpenText SMAX's mobile access feature scores 7.6, allowing for flexibility in managing tasks on the go. However, SAP Solution Manager's multi-channel access, rated at 7.4, is noted to be less versatile, limiting user engagement and accessibility.
Pricing
Entry-Level Pricing
OpenText Service Management Automation X (SMAX)
No pricing availableSAP Solution Manager
No pricing availableFree Trial
OpenText Service Management Automation X (SMAX)
Free Trial is available
SAP Solution Manager
No trial information availableRatings
Meets Requirements
8.5
67
8.5
10
Ease of Use
7.9
67
6.7
10
Ease of Setup
7.3
40
Not enough data
Ease of Admin
7.6
40
Not enough data
Quality of Support
7.9
66
7.0
10
Has the product been a good partner in doing business?
8.3
40
Not enough data
Product Direction (% positive)
7.8
63
10.0
9
Features by Category
Administration
9.2
6
|
Verified
8.7
9
|
Verified
8.5
8
|
Verified
7.5
8
|
Verified
8.1
7
|
Verified
8.5
8
|
Verified
Service Desk
9.3
7
|
Verified
7.1
7
|
Verified
8.8
8
|
Verified
7.6
7
|
Verified
9.0
7
|
Verified
8.3
8
|
Verified
Management
8.3
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
Not enough data
Not enough data
Functionality
8.8
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
7
|
Verified
9.0
5
|
Verified
8.1
7
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
14
Not enough data
8.2
14
Not enough data
8.5
14
Not enough data
8.1
13
Not enough data
8.3
11
Not enough data
Reporting
7.9
13
Not enough data
7.8
13
Not enough data
8.3
11
Not enough data
Access & Usability
7.6
11
Not enough data
8.5
13
Not enough data
8.2
11
Not enough data
7.4
11
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenText Service Management Automation X (SMAX) and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
OpenText Service Management Automation X (SMAX) is categorized as Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
OpenText Service Management Automation X (SMAX) has no discussions with answers
SAP Solution Manager has no discussions with answers
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