# Box vs OpenText Hightail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Box excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to OpenText Hightail. Users appreciate its robust security features, with one reviewer highlighting the **granular permission settings** and **audit logs** that provide peace of mind when sharing sensitive files.
- **Users say** that Box offers a more comprehensive integration experience, particularly with tools like Excel and Outlook. One user noted that their team has created more documents in Box than in SharePoint, showcasing its effectiveness in document management and collaboration.
- **Reviewers mention** that while both platforms are user-friendly, OpenText Hightail stands out for its **modern interface** and speed in file delivery. Users find it simple and fast, making it easy for both tech-savvy and non-tech users to navigate.
- **According to verified reviews** , Box's implementation process is praised for being straightforward, with users noting that sharing files is quick and reliable. This ease of use contributes to a smoother day-to-day experience for teams managing documents.
- **G2 reviewers highlight** that Box has a stronger market presence, particularly among enterprise users, which may indicate a more robust feature set tailored for larger organizations. In contrast, OpenText Hightail is favored by small businesses, suggesting it may be better suited for less complex needs.
- **Users express** that while both products have solid support features, Box edges out with a higher quality of support rating. Reviewers appreciate the **single sign-on (SSO)** and device management capabilities, which enhance security and user control in a business environment.



| | Box | OpenText Hightail | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 5,255 | 685 | 
| **Largest Market Segment** | Enterprise (40.4% of reviews) | Small-Business (51.1% of reviews) | 
| **Entry Level Price** | $5.00 Per Month | $15 user/month | 

---
## Top Pros & Cons

### Box

Pros:
- Ease of Use (105 reviews)
- Security (60 reviews)

Cons:
- Slow Performance (31 reviews)
- Expensive (29 reviews)

### OpenText Hightail

**Not enough data**

---
## Ratings Comparison
| Rating | Box | OpenText Hightail | 
|---|---|---|
  | **Meets Requirements** | 8.8 (4427 reviews) | 8.8 (625 reviews) | 
  | **Ease of Use** | 8.7 (4472 reviews) | 8.8 (626 reviews) | 
  | **Ease of Setup** | 8.7 (1129 reviews) | 8.7 (161 reviews) | 
  | **Ease of Admin** | 8.7 (1017 reviews) | 8.5 (158 reviews) | 
  | **Quality of Support** | 8.4 (3064 reviews) | 8.2 (390 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (910 reviews) | 8.7 (144 reviews) | 
  | **Product Direction (% positive)** | 7.7 (4319 reviews) | 7.0 (616 reviews) | 

---
## Pricing

### Box

#### Entry-Level Pricing

Plan: Business Starter

Price: $5.00 Per Month

Description: Secure file collaboration, storage and native e-signatures for up to 10 users

Key Features:
- 100 GB of storage
- 2 GB file upload
- 25 file versions

[Browse all 6 editions](https://www.g2.com/products/box/pricing)

#### Free Trial

Yes

### OpenText Hightail

#### Entry-Level Pricing

Plan: Pro

Price: $15 user/month

Description: Secure and easy file sharing.

Key Features:
- Share files up to 25GB
- Unlimited file storage
- Delivery notifications

[Browse all 4 editions](https://www.g2.com/products/opentext-opentext-hightail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Signature

| Product | Score | Reviews |
|---|---|---|
| **Box** | 9.2/10 | 101 |
| **OpenText Hightail** | N/A | N/A |

#### Signature Process

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Document Signing** | 9.2 (58 reviews) | Not enough data | 
| **Reminders and Expirations** | 9.1 (54 reviews) | Not enough data | 
| **Sign-In Process** | 9.3 (58 reviews) | Not enough data | 
| **Mobile Signatures** | 9.2 (57 reviews) | Not enough data | 
| **Signature Workflow** | 8.8 (55 reviews) | Not enough data | 
| **Bulk Digital Signatures ** | 9.2 (51 reviews) | Not enough data | 
| **Reporting** | 9.0 (55 reviews) | Not enough data | 
| **Signature Document Creation** | 9.3 (52 reviews) | Not enough data | 

#### Agentic AI - E-Signature

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Security and Scalability

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Regulatory Compliance** | 9.0 (56 reviews) | Not enough data | 
| **Signature History and Audit** | 9.2 (56 reviews) | Not enough data | 
| **Enterprise Scalability** | 9.2 (55 reviews) | Not enough data | 

#### Platform

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Custom Branding** | 8.8 (65 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (72 reviews) | Not enough data | 
| **Internationalization** | 9.1 (62 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (70 reviews) | Not enough data | 
| **Integration APIs** | 8.8 (62 reviews) | Not enough data | 

### Cloud Content Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Box** | 8.6/10 | 3792 |
| **OpenText Hightail** | 8.8/10 | 174 |

#### File Management

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Device Syncing** | 8.6 (2964 reviews) | 8.2 (83 reviews) | 
| **Web Interface** | 8.7 (3321 reviews) | 8.7 (149 reviews) | 
| **File Type Support** | 8.9 (3273 reviews) | 8.9 (154 reviews) | 
| **Search** | 8.3 (3179 reviews) | 8.0 (66 reviews) | 
| **Mobile Apps** | 8.5 (2274 reviews) | 8.1 (73 reviews) | 

#### Agentic AI - Cloud Content Collaboration

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (46 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (50 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (47 reviews) | Not enough data | 

#### Collaboration

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **File following** | 8.7 (2852 reviews) | 8.6 (66 reviews) | 
| **File Sharing** | 9.1 (3440 reviews) | 9.4 (158 reviews) | 
| **Simultaneously Editing** | 7.8 (2649 reviews) | 8.1 (33 reviews) | 
| **Change Tracking / Audit Logs** | 8.3 (2564 reviews) | 8.2 (82 reviews) | 

#### Administration

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **User and Role Management** | 8.8 (2016 reviews) | 8.4 (57 reviews) | 
| **Policies and Controls** | 8.7 (1872 reviews) | 8.3 (52 reviews) | 
| **Device Management** | 8.7 (1789 reviews) | Feature Not Available | 
| **Storage Limits** | 8.6 (2045 reviews) | 8.3 (39 reviews) | 
| **Storage Zones** | 8.7 (1666 reviews) | Feature Not Available | 
| **Security** | 9.1 (2151 reviews) | 9.0 (58 reviews) | 

#### Platform

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Performance and Reliability** | 8.9 (816 reviews) | 8.6 (55 reviews) | 
| **Reporting and Auditing** | 8.5 (613 reviews) | 7.7 (33 reviews) | 
| **System of Record Integration** | 8.6 (575 reviews) | 8.0 (32 reviews) | 
| **APIs** | 8.5 (498 reviews) | Feature Not Available | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Box** | N/A | N/A |
| **OpenText Hightail** | 8.9/10 | 9 |

#### Communication

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Chat** | Not enough data | 8.0 (5 reviews) | 
| **Discussions** | Not enough data | 9.0 (5 reviews) | 
| **External** | Not enough data | 9.2 (6 reviews) | 
| **Feedback** | Not enough data | 9.7 (5 reviews) | 
| **Announcements** | Not enough data | 8.3 (5 reviews) | 

#### Content & Documents

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **File Sharing** | Not enough data | 9.8 (9 reviews) | 
| **Notes** | Not enough data | 7.1 (7 reviews) | 
| **Search** | Not enough data | 8.1 (7 reviews) | 
| **Versioning** | Not enough data | 9.4 (6 reviews) | 

#### Controls

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Custom Views** | Not enough data | 9.4 (6 reviews) | 
| **Followers** | Not enough data | 7.8 (6 reviews) | 
| **User Management** | Not enough data | 9.3 (7 reviews) | 
| **Calendars** | Not enough data | Not enough data | 
| **Public Sharing** | Not enough data | 9.5 (7 reviews) | 

#### Project Management

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Task Management** | Not enough data | 8.9 (6 reviews) | 
| **Planning** | Not enough data | 9.3 (5 reviews) | 
| **Visibility** | Not enough data | 9.4 (6 reviews) | 
| **Integration** | Not enough data | 8.9 (6 reviews) | 

#### Remote Collaboration

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Alignment** | Not enough data | 9.4 (8 reviews) | 
| **Accountability** | Not enough data | 8.8 (7 reviews) | 
| **Connectivity** | Not enough data | 9.0 (7 reviews) | 
| **Offline Mode** | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Box** | N/A | N/A |
| **OpenText Hightail** | N/A | N/A |

#### Responses

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Proofing

| Product | Score | Reviews |
|---|---|---|
| **Box** | N/A | N/A |
| **OpenText Hightail** | N/A | N/A |

#### Proofing Features - Online Proofing

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Smart Compare** | Not enough data | Not enough data | 
| **Image Recognition and Tagging** | Not enough data | Not enough data | 
| **Gridlines and Rulers** | Not enough data | Not enough data | 

#### Platform - Online Proofing

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 
| **Integrations with Creative Tools** | Not enough data | Not enough data | 
| **Integrations with Project Management Tools** | Not enough data | Not enough data | 
| **Version Management** | Not enough data | Not enough data | 
| **Brand Compliance** | Not enough data | Not enough data | 

#### Workflow and Collaboration - Online Proofing

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Workflow Templates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

### Enterprise Content Management (ECM)

| Product | Score | Reviews |
|---|---|---|
| **Box** | 8.6/10 | 143 |
| **OpenText Hightail** | N/A | N/A |

#### Agentic AI - Enterprise Content Management (ECM)

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (15 reviews) | Not enough data | 
| **Decision Making** | 8.0 (15 reviews) | Not enough data | 

#### File Management

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **File Type Support** | 9.1 (115 reviews) | Not enough data | 
| **Metadata** | 8.5 (96 reviews) | Not enough data | 
| **OCR Scanning** | 8.3 (93 reviews) | Not enough data | 
| **Versioning** | 8.7 (108 reviews) | Not enough data | 
| **Collaboration** | 9.0 (115 reviews) | Not enough data | 
| **Document Assembly** | 8.7 (102 reviews) | Not enough data | 
| **Form Creation** | 8.4 (93 reviews) | Not enough data | 
| **Portals and Sites** | 8.2 (91 reviews) | Not enough data | 
| **Disposition** | 8.4 (88 reviews) | Not enough data | 
| **Search** | 8.8 (114 reviews) | Not enough data | 
| **Web Interface** | 8.9 (108 reviews) | Not enough data | 
| **Mobile Apps** | 8.7 (106 reviews) | Not enough data | 

#### Workflow

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Process Automation** | 8.5 (97 reviews) | Not enough data | 
| **Conditions** | 8.3 (97 reviews) | Not enough data | 
| **Activities** | 8.4 (101 reviews) | Not enough data | 
| **Records Management** | 8.8 (101 reviews) | Not enough data | 
| **Case Management** | 8.6 (92 reviews) | Not enough data | 

#### Platform

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Internationalization** | 8.6 (92 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (113 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.6 (90 reviews) | Not enough data | 
| **System of Record Integration** | 8.8 (94 reviews) | Not enough data | 
| **APIs** | 8.6 (91 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Box** | N/A | N/A |
| **OpenText Hightail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Box | OpenText Hightail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration)

**Unique to Box (3):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm), [E-Signature Software](https://www.g2.com/categories/e-signature)

**Unique to OpenText Hightail (2):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Online Proofing Software](https://www.g2.com/categories/online-proofing)


---
## Reviewer Demographics

### By Company Size

| Segment | Box | OpenText Hightail | 
|---|---|---|
| **Small-Business** | 28.6% | 51.1% | 
| **Mid-Market** | 31.0% | 30.6% | 
| **Enterprise** | 40.4% | 18.3% | 

### By Industry

#### Box

- **Higher Education:** 9.3%
- **Information Technology and Services:** 7.5%
- **Computer Software:** 6.3%
- **Education Management:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Financial Services:** 4.4%
- **Hospital & Health Care:** 4.2%
- **Non-Profit Organization Management:** 2.8%
- **Research:** 2.6%
- **Accounting:** 2.4%
- **Other:** 49.4%

#### OpenText Hightail

- **Marketing and Advertising:** 15.5%
- **Entertainment:** 6.2%
- **Media Production:** 2.8%
- **Education Management:** 2.8%
- **Consumer Goods:** 2.7%
- **Law Practice:** 2.4%
- **Higher Education:** 2.2%
- **Non-Profit Organization Management:** 2.2%
- **Information Technology and Services:** 2.1%
- **Legal Services:** 1.9%
- **Other:** 59.2%

---
## Alternatives

### Alternatives to Box

- [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) — 4.2/5 stars (1535 reviews)
- [Laserfiche](https://www.g2.com/products/laserfiche/reviews) — 4.7/5 stars (1247 reviews)
- [Revver](https://www.g2.com/products/revver/reviews) — 4.3/5 stars (395 reviews)
- [iManage Work](https://www.g2.com/products/imanage-work/reviews) — 4.4/5 stars (342 reviews)
- [DocuWare](https://www.g2.com/products/docuware/reviews) — 4.4/5 stars (250 reviews)
- [DocSend](https://www.g2.com/products/dropbox-docsend/reviews) — 4.6/5 stars (587 reviews)
- [Tresorit](https://www.g2.com/products/tresorit/reviews) — 4.5/5 stars (261 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48081 reviews)
- [Dropbox](https://www.g2.com/products/dropbox/reviews) — 4.4/5 stars (31363 reviews)
- [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) — 4.3/5 stars (10373 reviews)

### Alternatives to OpenText Hightail

- [Dropbox](https://www.g2.com/products/dropbox/reviews) — 4.4/5 stars (31363 reviews)
- [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) — 4.3/5 stars (10373 reviews)
- [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) — 4.2/5 stars (1535 reviews)
- [Egnyte](https://www.g2.com/products/egnyte/reviews) — 4.4/5 stars (1161 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4532 reviews)
- [PageProof](https://www.g2.com/products/pageproof/reviews) — 4.8/5 stars (388 reviews)
- [Ziflow](https://www.g2.com/products/ziflow/reviews) — 4.5/5 stars (938 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1227 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48081 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13704 reviews)

---
## Top Discussions

### Box

- Title: [How does this service differ from Dropbox?](https://www.g2.com/discussions/box-vs-dropbox) — 4 comments, 1 upvote
  > **Top comment:** "They are very similar.  Primarily, I would say the storage offered is lower on Box, and DropBox has better UI and features."
- Title: [Where is Box headed in the near future? Will it become an integrated service?](https://www.g2.com/discussions/where-is-box-headed-in-the-near-future-will-it-become-an-integrated-service) — 3 comments, 1 upvote
  > **Top comment:** "With all the advancement in technology I believe that Box is definitely going forward with the movement. It is such an easy program to use along with being..."
- Title: [how can i better improve my experience with this program?](https://www.g2.com/discussions/how-can-i-better-improve-my-experience-with-this-program) — 3 comments, 1 upvote
  > **Top comment:** "Box helps to improve your experience of sharing documents and files within your team. You can provide individual access to each file or folder. Create and..."
- Title: [Is there a way to sync multiple box accounts?](https://www.g2.com/discussions/is-there-a-way-to-sync-multiple-box-accounts) — 3 comments, 1 upvote
  > **Top comment:** "If you are a user on all three, they should show up.  You'd have to log into all three using whatever app you are using. If you can't make that happen in..."
- Title: [Is there any way this app could be cheaper?](https://www.g2.com/discussions/13847-is-there-any-way-this-app-could-be-cheaper) — 3 comments, 1 upvote
  > **Top comment:** "The best way is to get a coupon code. However with my personal experience with the app I would suggest to go ahead with Dropbox. It’s expensive but has all..."

### OpenText Hightail

- Title: [What is hightail used for?](https://www.g2.com/discussions/what-is-hightail-used-for) — 1 comment, 1 upvote
  > **Top comment:** "File transfers"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/box-vs-opentext-opentext-hightail)