# OpenText Business Network Cloud EDI vs TrueCommerce EDI Comparison --- ## AI Generated Summary - **G2 reviewers report** that TrueCommerce EDI excels in customer support, with users highlighting the ease of contacting representatives for assistance. One user mentioned, "I love the fact that I can easily contact a customer service representative and get help," showcasing the platform's commitment to user satisfaction. - **Users say** that OpenText Business Network Cloud EDI offers a seamless implementation experience, with one reviewer noting, "Implementation is really very easy and gives amazing experience." This suggests that users appreciate the straightforward onboarding process, which can be crucial for businesses looking to minimize downtime. - **Reviewers mention** that TrueCommerce EDI is particularly effective for transmitting various documents, such as invoices and ASNs. A user stated, "TrueCommerce EDI is best for transmitting the invoices, ASN or any other documents to the customers," indicating its reliability in handling essential business transactions. - **According to verified reviews** , OpenText EDI is praised for its automation capabilities, with one user calling it their "secret weapon" for eliminating manual EDI tasks. This feature can save businesses significant time and effort, making it a strong contender for those seeking efficiency. - **G2 reviewers highlight** that TrueCommerce EDI has a higher overall satisfaction score compared to OpenText, reflecting a more favorable user experience. Users appreciate the personalized approach during the sales process, with one mentioning that the sales team "went the extra mile" to ensure the solution fit their needs. - **Users report** that while OpenText Business Network Cloud EDI has strong data protection features, such as safeguarding data as it flows, it may not match the overall user satisfaction and support responsiveness seen with TrueCommerce EDI. This indicates that while OpenText has its strengths, it may face challenges in user experience compared to its competitor. | | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | | **Total Reviews** | 41 | 438 | | **Largest Market Segment** | Mid-Market (46.2% of reviews) | Small-Business (60.9% of reviews) | | **Entry Level Price** | Contact Us | Contact Us Per Month | --- ## Top Pros & Cons ### OpenText Business Network Cloud EDI **Not enough data** ### TrueCommerce EDI Pros: - Ease of Use (29 reviews) - Customer Support (21 reviews) Cons: - Poor Customer Support (10 reviews) - Lacking Features (6 reviews) --- ## Ratings Comparison | Rating | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Meets Requirements** | 8.7 (29 reviews) | 9.2 (353 reviews) | | **Ease of Use** | 8.9 (30 reviews) | 8.7 (360 reviews) | | **Ease of Setup** | 8.4 (17 reviews) | 7.9 (228 reviews) | | **Ease of Admin** | 7.8 (16 reviews) | 8.6 (190 reviews) | | **Quality of Support** | 8.7 (30 reviews) | 8.8 (350 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (16 reviews) | 9.0 (189 reviews) | | **Product Direction (% positive)** | 7.6 (29 reviews) | 8.6 (348 reviews) | --- ## Pricing ### OpenText Business Network Cloud EDI #### Entry-Level Pricing Plan: OpenText™ Business Network Cloud Enterprise Price: Contact Us Description: Leverage processes and technologies to manage B2B integration requirements Key Features: - User enablement and control - Visibility and alerting - Business-to-anything integration [Browse all 2 editions](https://www.g2.com/products/opentext-business-network-cloud-edi/pricing) #### Free Trial No ### TrueCommerce EDI #### Entry-Level Pricing Plan: SMB Plan Price: Contact Us Per Month Description: Get EDI compliant and connect systems seamlessly. Our SMB Plan starts with: Key Features: - Basic accounting and ERP Integrations - 3 Trading partner connections - 2 Integrated documents [Browse all 3 editions](https://www.g2.com/products/truecommerce-edi/pricing) #### Free Trial No --- ## Features Comparison By Category ### Integration Brokerage | Product | Score | Reviews | |---|---|---| | **OpenText Business Network Cloud EDI** | N/A | N/A | | **TrueCommerce EDI** | 8.5/10 | 24 | #### Data | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Information Tracking** | Not enough data | 8.2 (19 reviews) | | **Data Duplication** | Not enough data | 8.1 (18 reviews) | | **Security** | Not enough data | 8.9 (19 reviews) | | **Scheduling** | Not enough data | 9.0 (18 reviews) | #### Logistics | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Scaling** | Not enough data | 8.0 (16 reviews) | | **Automation** | Not enough data | 8.8 (18 reviews) | | **Communication** | Not enough data | 8.6 (20 reviews) | | **Copy** | Not enough data | 8.6 (15 reviews) | | **Integration ** | Not enough data | 8.7 (21 reviews) | ### Electronic Data Interchange (EDI) | Product | Score | Reviews | |---|---|---| | **OpenText Business Network Cloud EDI** | 8.6/10 | 22 | | **TrueCommerce EDI** | 8.5/10 | 190 | #### Functionality | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Data Exchange** | 8.9 (22 reviews) | 9.1 (172 reviews) ✓ Verified | | **Data Mapping** | 9.1 (22 reviews) | 8.7 (165 reviews) ✓ Verified | #### Management | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Workflow Management** | 8.9 (22 reviews) | 8.5 (162 reviews) ✓ Verified | | **Exception Handling** | 8.3 (22 reviews) | 8.1 (158 reviews) ✓ Verified | | **Real Time Reporting** | 8.2 (22 reviews) | 8.3 (157 reviews) ✓ Verified | #### Integrations | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Third Party Integration** | 8.2 (22 reviews) | 8.5 (159 reviews) ✓ Verified | | **BI Tools Integration** | 8.5 (21 reviews) | 7.8 (128 reviews) ✓ Verified | #### Security | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Communication Protocols** | 8.5 (22 reviews) | 8.5 (147 reviews) ✓ Verified | | **EDI Standards** | 8.8 (22 reviews) | 9.0 (159 reviews) ✓ Verified | #### Support | Feature | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **EDI Testing** | 8.6 (22 reviews) | 8.6 (158 reviews) ✓ Verified | --- ## Categories **Shared Categories (1):** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Unique to TrueCommerce EDI (2):** [Integration Brokerage Software](https://www.g2.com/categories/integration-brokerage), [On-Premise Data Integration Software](https://www.g2.com/categories/on-premise-data-integration) --- ## Reviewer Demographics ### By Company Size | Segment | OpenText Business Network Cloud EDI | TrueCommerce EDI | |---|---|---| | **Small-Business** | 17.9% | 60.9% | | **Mid-Market** | 46.2% | 35.9% | | **Enterprise** | 35.9% | 3.2% | ### By Industry #### OpenText Business Network Cloud EDI - **Retail:** 10.3% - **Consulting:** 7.7% - **Telecommunications:** 7.7% - **Financial Services:** 7.7% - **Banking:** 5.1% - **Pharmaceuticals:** 5.1% - **Computer Software:** 5.1% - **Hospital & Health Care:** 5.1% - **Information Technology and Services:** 5.1% - **Apparel & Fashion:** 2.6% - **Other:** 38.5% #### TrueCommerce EDI - **Wholesale:** 15.6% - **Consumer Goods:** 13.2% - **Manufacturing:** 9.3% - **Retail:** 8.3% - **Food Production:** 4.9% - **Food & Beverages:** 4.4% - **Apparel & Fashion:** 2.7% - **Accounting:** 2.4% - **Medical Devices:** 2.4% - **Warehousing:** 2.4% - **Other:** 34.2% --- ## Alternatives ### Alternatives to OpenText Business Network Cloud EDI - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) — 4.3/5 stars (620 reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (505 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) — 4.4/5 stars (557 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (748 reviews) - [Jitterbit](https://www.g2.com/products/jitterbit/reviews) — 4.5/5 stars (605 reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews) - [SAP Integration Suite](https://www.g2.com/products/sap-integration-suite/reviews) — 4.3/5 stars (339 reviews) - [eZCom Software EDI](https://www.g2.com/products/ezcom-software-edi/reviews) — 4.7/5 stars (271 reviews) - [IBM Sterling B2B Integration SaaS](https://www.g2.com/products/ibm-sterling-b2b-integration-saas/reviews) — 4.5/5 stars (52 reviews) - [AWS Transfer Family](https://www.g2.com/products/aws-transfer-family/reviews) — 4.3/5 stars (210 reviews) ### Alternatives to TrueCommerce EDI - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) — 4.4/5 stars (557 reviews) - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) — 4.3/5 stars (620 reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (748 reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (505 reviews) - [eZCom Software EDI](https://www.g2.com/products/ezcom-software-edi/reviews) — 4.7/5 stars (271 reviews) - [Jitterbit](https://www.g2.com/products/jitterbit/reviews) — 4.5/5 stars (605 reviews) - [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1052 reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) — 4.4/5 stars (398 reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) — 4.4/5 stars (2280 reviews) - [Martini](https://www.g2.com/products/martini/reviews) — 4.7/5 stars (336 reviews) --- ## Top Discussions ### OpenText Business Network Cloud EDI - Title: [What is OpenText Trading Grid used for?](https://www.g2.com/discussions/what-is-opentext-trading-grid-used-for) — 1 comment *(includes official response)* > **Top comment:** "OpenText™ Trading Grid™ is a unified integration platform that allows companies to connect once to our network and reach a diverse ecosystem of internal and..." ### TrueCommerce EDI - Title: [How do you know what you are paying for? How was the usage calculated?](https://www.g2.com/discussions/28165-how-do-you-know-what-you-are-paying-for-how-was-the-usage-calculated) — 2 comments > **Top comment:** "They have a detailed usage you can access to in the portal." - Title: [What is EDI What are the components of EDI?](https://www.g2.com/discussions/what-is-edi-what-are-the-components-of-edi) — 1 comment > **Top comment:** "Electronic data interchange is the concept of businesses electronically communicating information that was traditionally communicated on paper, such as..." - Title: [When we can expect to use it in Google Chrome?](https://www.g2.com/discussions/33630-when-we-can-expect-to-use-it-in-google-chrome) — 1 comment, 2 upvotes > **Top comment:** "Hi, Sonu...thank you for your question. TrueCommerce supports Google Chrome and will be happy to follow up with you this week regarding the connection issue..." - Title: [Migrating to the Cloud](https://www.g2.com/discussions/15186-migrating-to-the-cloud) — 1 comment, 1 upvote > **Top comment:** "TrueCommerce was very supportive and we didn't have any difficulties migrating, they were there every step and it seemed mostly seemless." - Title: [What is the fastest way to set up Item Catalog?](https://www.g2.com/discussions/14735-what-is-the-fastest-way-to-set-up-item-catalog) — 1 comment, 1 upvote > **Top comment:** "Yes you can import. I find it's easiest to export the item catalog from TC and then use that as the template for your import. It should be a CSV file." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opentext-business-network-cloud-edi-vs-truecommerce-edi)