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At a Glance
Market Segments
Enterprise (66.4% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
OpenText Application Quality Management
Star Rating
(133)4.0 out of 5
Market Segments
Enterprise (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Application Quality ManagementRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OpenText ALM Quality Center excels in its Test Repository functionality, scoring a remarkable 9.1, which reviewers mention allows for comprehensive management of test cases and results, making it a preferred choice for enterprises focused on quality assurance.
- Reviewers mention that Request Tracker, while scoring lower in overall functionality, provides a user-friendly ticket creation experience, which users on G2 appreciate for its simplicity and effectiveness in managing support requests.
- G2 users highlight the superior Reporting capabilities of OpenText ALM Quality Center, with a score of 8.9, allowing teams to generate detailed insights and analytics, whereas Request Tracker's reporting features are seen as less robust, scoring only 7.3.
- Users say that OpenText ALM Quality Center's integration capabilities, rated at 8.1, are highly valued, particularly for teams needing to connect with other enterprise tools, while Request Tracker's integration options are perceived as limited, impacting its overall flexibility.
- Reviewers mention that the SLA Management feature in OpenText ALM Quality Center is particularly strong, enabling teams to effectively monitor and manage service level agreements, a feature that Request Tracker lacks in depth, leading to user frustration.
- Users report that OpenText ALM Quality Center shines in its Test Diversity, scoring 9.3, which allows for a wide range of testing scenarios, while Request Tracker's capabilities in this area are not as comprehensive, leading to a less versatile testing environment.
Pricing
Entry-Level Pricing
OpenText Application Quality Management
No pricing availableRequest Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
OpenText Application Quality Management
No trial information availableRequest Tracker
Free Trial is available
Ratings
Meets Requirements
8.2
118
7.3
8
Ease of Use
7.9
118
7.1
8
Ease of Setup
7.2
61
Not enough data
Ease of Admin
7.2
59
Not enough data
Quality of Support
7.7
106
7.5
6
Has the product been a good partner in doing business?
7.7
56
Not enough data
Product Direction (% positive)
6.8
116
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
10
Not enough data
8.2
10
Not enough data
9.2
10
Not enough data
Management
8.8
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
Bug Reporting
8.3
11
Not enough data
9.2
12
Not enough data
8.5
12
7.7
5
Bug Monitoring
9.0
12
7.3
5
9.2
12
Not enough data
8.6
11
7.7
5
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.3
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
Automation
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Lifecycle Management - ALM Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization - ALM Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Procedural
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenText Application Quality Management and Request Tracker are categorized as Bug Tracking
Unique Categories
OpenText Application Quality Management is categorized as Test Management, Requirements Management, ALM Software, Software Testing, Automation Testing, and AWS Marketplace
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
OpenText Application Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
36.8%
Computer Software
13.6%
Banking
6.4%
Hospital & Health Care
4.0%
Financial Services
4.0%
Other
35.2%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
How compatible is this software in integrating it with non micro focus applications?
2 Comments
PK
This app originally named as Test director was developed by Mercury over 15 years ago. Then the it was renamed to Quality center and new owner became...Read more
OpenText Application Quality Management has no more discussions with answers
Request Tracker has no discussions with answers
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