# OpenTable for Restaurants vs TouchBistro Restaurant POS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that OpenTable for Restaurants excels in managing reservations, with users highlighting its ability to enhance the guest management process and streamline daily operations. One user noted, "Opentable is the most customer friendly stable reservation platform I have worked with."
- **Users say** that TouchBistro Restaurant POS offers a user-friendly experience, requiring minimal training for staff. Reviewers appreciate its intuitive design, with one stating, "I love how user friendly and intuitive the TouchBistro platform is," which can be a significant advantage for busy restaurant environments.
- **According to verified reviews** , OpenTable for Restaurants has a higher overall satisfaction score, reflecting its strong performance in areas like reporting and reservations. Users have praised its "ability to customize seating availability," which can greatly enhance operational efficiency.
- **Reviewers mention** that while TouchBistro provides solid customer service, it faces challenges in certain functionalities like reporting and analytics, scoring lower in these areas compared to OpenTable. One user noted, "Good reports," but others felt there was room for improvement in data insights.
- **Users highlight** that OpenTable for Restaurants has a more robust support system, with a higher quality of support rating. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be crucial for resolving issues quickly in a fast-paced restaurant setting.
- **G2 reviewers indicate** that while TouchBistro is popular among small businesses, OpenTable for Restaurants has a broader appeal with a larger number of reviews, suggesting a more established presence in the market. This can provide potential users with greater confidence in choosing OpenTable for their restaurant management needs.



| | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 284 | 108 | 
| **Largest Market Segment** | Small-Business (47.0% of reviews) | Small-Business (84.8% of reviews) | 
| **Entry Level Price** | $149.00 Per Month | $249USD/MO. | 

---
## Top Pros & Cons

### OpenTable for Restaurants

Pros:
- Ease of Use (26 reviews)
- Reservation Management (21 reviews)

Cons:
- Expensive (16 reviews)
- Limited Customization (6 reviews)

### TouchBistro Restaurant POS

Pros:
- Ease of Use (1 reviews)
- Reliability (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
  | **Meets Requirements** | 8.9 (261 reviews) | 7.7 (101 reviews) | 
  | **Ease of Use** | 8.8 (269 reviews) | 8.5 (103 reviews) | 
  | **Ease of Setup** | 8.8 (213 reviews) | 7.9 (72 reviews) | 
  | **Ease of Admin** | 8.8 (201 reviews) | 8.5 (70 reviews) | 
  | **Quality of Support** | 8.8 (250 reviews) | 7.7 (99 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (201 reviews) | 8.3 (69 reviews) | 
  | **Product Direction (% positive)** | 8.1 (268 reviews) | 7.9 (101 reviews) | 

---
## Pricing

### OpenTable for Restaurants

#### Entry-Level Pricing

Plan: Basic

Price: $149.00 Per Month

Key Features:
- Tap into the power of OpenTable’s global diner network and seamlessly manage reservations in one easy-to-use, reliable platform.

[Browse all 3 editions](https://www.g2.com/products/opentable-for-restaurants/pricing)

#### Free Trial

Yes

### TouchBistro Restaurant POS

#### Entry-Level Pricing

Plan: TEAM - Up to 5 Licenses

Price: $249USD/MO.

Description: Recommended for:
Mid-size restaurants or bars that want the convenience and efficiency of always having a POS within arms reach. This plan allows you to keep an iPad stationary in each of your service areas, or have servers bring them tableside.


[Browse all 4 editions](https://www.g2.com/products/touchbistro-restaurant-pos/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Restaurant POS

| Product | Score | Reviews |
|---|---|---|
| **OpenTable for Restaurants** | N/A | N/A |
| **TouchBistro Restaurant POS** | 6.1/10 | 24 |

#### Administration

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Menu Building** | Not enough data | 6.6 (20 reviews) | 
| **Inventory Management** | Not enough data | 5.4 (19 reviews) | 
| **Employee Scheduling** | Not enough data | 4.9 (15 reviews) | 
| **Accounting** | Not enough data | 6.2 (20 reviews) | 
| **Reporting & Analytics** | Not enough data | 6.3 (21 reviews) | 
| **Loyalty Management** | Not enough data | 6.1 (12 reviews) | 

#### Meal Service

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Payment Gateway** | Not enough data | 5.2 (20 reviews) | 
| **Table Management** | Not enough data | 6.7 (20 reviews) | 
| **Check Adjustment** | Not enough data | 6.4 (20 reviews) | 
| **Kitchen Tickets** | Not enough data | 6.7 (21 reviews) | 
| **Takeout & Delivery** | Not enough data | 6.6 (15 reviews) | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **OpenTable for Restaurants** | 7.7/10 | 120 |
| **TouchBistro Restaurant POS** | 6.1/10 | 13 |

#### Platform Basics

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Reporting** | 8.9 (120 reviews) | 6.2 (11 reviews) | 
| **Interoperability** | 7.9 (117 reviews) | 5.6 (9 reviews) | 

#### Back Office

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Accounting** | 7.6 (117 reviews) | 5.6 (11 reviews) | 
| **Employee Management** | 7.1 (114 reviews) | 5.7 (10 reviews) | 
| **Analytics** | 8.4 (118 reviews) | 7.1 (11 reviews) | 
| **Inventory Management** | 6.1 (111 reviews) | 5.4 (9 reviews) | 

#### Front of Office

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **POS** | 6.8 (111 reviews) | 6.7 (11 reviews) | 
| **Table Management** | 9.4 (120 reviews) | 6.7 (11 reviews) | 
| **Kitchen Ticketing** | 5.9 (107 reviews) | 6.4 (11 reviews) | 
| **Reservations** | 9.6 (119 reviews) | 5.9 (9 reviews) | 

#### Platform Data

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Dashboard** | 9.0 (116 reviews) | 6.0 (10 reviews) | 

#### Agentic AI - Restaurant Management

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.0 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **AI Text Summarization** | 6.2 (103 reviews) | Not enough data | 
| **AI Text-to-Speech** | 5.8 (103 reviews) | Not enough data | 

### Food Delivery

| Product | Score | Reviews |
|---|---|---|
| **OpenTable for Restaurants** | N/A | N/A |
| **TouchBistro Restaurant POS** | N/A | N/A |

#### Restaurant App - Food Delivery

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Restaurant order management** | Not enough data | Not enough data | 
| **Restaurant general setting** | Not enough data | Not enough data | 
| **Restaurant listings** | Not enough data | Not enough data | 

#### User App - Food Delivery

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Payment processing ** | Not enough data | Not enough data | 
| **Real-time Order Tracking** | Not enough data | Not enough data | 
| **On-demand Food ordering** | Not enough data | Not enough data | 

#### Delivery App - Food Delivery

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Driver Management System** | Not enough data | Not enough data | 
| **Driver Earnings and Payments** | Not enough data | Not enough data | 
| **Communication and Scheduling** | Not enough data | Not enough data | 

#### Admin App - Food Delivery

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Customer Support ** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Not enough data | Not enough data | 
| **Restaurant Onboarding and Management** | Not enough data | Not enough data | 

### Restaurant Reservations

| Product | Score | Reviews |
|---|---|---|
| **OpenTable for Restaurants** | 6.7/10 | 15 |
| **TouchBistro Restaurant POS** | N/A | N/A |

#### Agentic AI - Restaurant Reservations

| Feature | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)

**Unique to OpenTable for Restaurants (2):** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software), [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations)

**Unique to TouchBistro Restaurant POS (1):** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos)


---
## Reviewer Demographics

### By Company Size

| Segment | OpenTable for Restaurants | TouchBistro Restaurant POS | 
|---|---|---|
| **Small-Business** | 47.0% | 84.8% | 
| **Mid-Market** | 45.6% | 11.4% | 
| **Enterprise** | 7.5% | 3.8% | 

### By Industry

#### OpenTable for Restaurants

- **Restaurants:** 57.5%
- **Hospitality:** 21.8%
- **Food & Beverages:** 12.5%
- **Entertainment:** 1.4%
- **Marketing and Advertising:** 1.4%
- **Accounting:** 0.7%
- **Hospital & Health Care:** 0.7%
- **Information Technology and Services:** 0.4%
- **Pharmaceuticals:** 0.4%
- **Higher Education:** 0.4%
- **Other:** 2.9%

#### TouchBistro Restaurant POS

- **Restaurants:** 29.5%
- **Food & Beverages:** 22.9%
- **Hospitality:** 13.3%
- **Retail:** 3.8%
- **Entertainment:** 3.8%
- **Information Technology and Services:** 2.9%
- **Wine and Spirits:** 1.9%
- **Food Production:** 1.9%
- **Investment Management:** 1.9%
- **Internet:** 1.9%
- **Other:** 16.2%

---
## Alternatives

### Alternatives to OpenTable for Restaurants

- [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) — 4.7/5 stars (75 reviews)
- [ResDiary](https://www.g2.com/products/resdiary/reviews) — 4.8/5 stars (5 reviews)
- [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews)
- [Owner.com](https://www.g2.com/products/owner-com/reviews) — 4.8/5 stars (404 reviews)
- [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) — 4.2/5 stars (47 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1300 reviews)
- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)

### Alternatives to TouchBistro Restaurant POS

- [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews)
- [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews)
- [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews)
- [Upserve](https://www.g2.com/products/upserve-2019-05-21/reviews) — 4.1/5 stars (90 reviews)
- [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) — 4.3/5 stars (54 reviews)
- [Lavu](https://www.g2.com/products/lavu/reviews) — 3.8/5 stars (104 reviews)
- [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1300 reviews)
- [Silverware](https://www.g2.com/products/silverware/reviews) — 3.8/5 stars (62 reviews)
- [Restaurant365](https://www.g2.com/products/restaurant365/reviews) — 4.6/5 stars (318 reviews)
- [Revel Systems](https://www.g2.com/products/revel-systems-revel-systems/reviews) — 4.1/5 stars (146 reviews)

---
## Top Discussions

### OpenTable for Restaurants

- Title: [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) — 1 comment
  > **Top comment:** "Not free and they charge per cover so quickly is quite costly over the monthly fee that they charge. Stick with the flat fee and better features of Seven Rooms."

### TouchBistro Restaurant POS

- Title: [Do you support the Star Kitchen Buzzer?](https://www.g2.com/discussions/hardware-setup) — 2 comments, 1 upvote
  > **Top comment:** "Are you trying to push this kitchen for coffee maker. If yes, then it would be a great idea for the star kitchen. I am supporting the..."
- Title: [What is TouchBistro Restaurant POS used for?](https://www.g2.com/discussions/what-is-touchbistro-restaurant-pos-used-for) — 1 comment
  > **Top comment:** "It’s a point-of-sale (POS) system specifically designed for the restaurant industry, and it really helped streamline everything—from taking orders to..."
- Title: [How do i put someone’s name across a table rather than just their colour?](https://www.g2.com/discussions/how-do-i-put-someone-s-name-across-a-table-rather-than-just-their-colour) — 1 comment, 1 upvote
  > **Top comment:** "Hi Destiny, I'm Patrick, a research analyst for G2, and would love to help you with your question. From what I can tell, you can assign specific members'..."
- Title: [I have printers from a previous POS. Will they work with TouchBistro?](https://www.g2.com/discussions/hardware-setup-e3519a59-f9fb-4ee8-acd2-8c6fa8754f40) — 1 comment, 1 upvote
  > **Top comment:** "Keep it up https://orcid.org/0000-0002-0641-850X"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/opentable-for-restaurants-vs-touchbistro-restaurant-pos)