# Quo vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Quo excels in user-friendliness, with many users highlighting its **clean and intuitive interface** that simplifies navigation, making it easy for new users to get started. In contrast, while Vonage Contact Center is noted for its **improved omnichannel support** and **AI-powered insights** , some users find it less straightforward to navigate.
- **Users say** that Quo's affordability is a significant advantage, with an entry-level price of just $15. This makes it particularly appealing for small businesses, as reflected in its strong market presence. Vonage Contact Center, while offering a mature product with robust features, does not have a comparable entry-level pricing structure, which may deter budget-conscious buyers.
- **Reviewers mention** that Quo has a much larger volume of recent reviews, indicating a more active user base and ongoing product development. In contrast, Vonage Contact Center has not received any recent reviews, which may raise concerns about its current relevance and user satisfaction.
- **According to verified reviews** , Quo scores higher in overall satisfaction metrics, with users appreciating its **feature-rich environment** that effectively addresses customer service challenges. Vonage Contact Center, while praised for its **Salesforce integration** and support, has a lower G2 Score, suggesting that it may not meet user expectations as consistently.
- **Users highlight** that Quo's setup process is notably easy, allowing for quick integration into existing workflows without a steep learning curve. In comparison, while Vonage Contact Center is described as user-friendly, some users have reported challenges during the setup phase, which could impact initial user experience.
- **Reviewers appreciate** the quality of support provided by both platforms, but Quo stands out with a higher rating in this area. Users have noted that Quo's support is responsive and helpful, while Vonage Contact Center, despite being recognized for its support, may not match the same level of satisfaction among users.



| | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 3,398 | 104 | 
| **Largest Market Segment** | Small-Business (91.4% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | $23.00 1 per user per month (billed annually) | No pricing available | 

---
## Top Pros & Cons

### Quo

Pros:
- Ease of Use (700 reviews)
- Customer Support (366 reviews)

Cons:
- Connection Issues (184 reviews)
- Call Disconnections (80 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 9.3 (2903 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.4 (2951 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 9.3 (2231 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 9.4 (1252 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 9.3 (2727 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (1238 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.4 (2796 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Quo

#### Entry-Level Pricing

Plan: Business

Price: $23.00 1 per user per month (billed annually)

Description: For power users and teams looking for more integrations and collaboration features.

Key Features:
- Everything from Starter, plus:
- AI call summaries and transcripts
- Group calling

[Browse all 3 editions](https://www.g2.com/products/quo-quo/pricing)

#### Free Trial

Yes

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | Not enough data | 9.1 (33 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.1 (22 reviews) | 
| **Email** | Not enough data | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | Not enough data | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.4 (25 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Quo** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Quo** | 8.4/10 | 2031 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (483 reviews) | Not enough data | 
| **Call Management** | 8.9 (570 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (480 reviews) | Not enough data | 
| **Integrations** | 8.3 (508 reviews) | Not enough data | 
| **Virtual PBX** | 7.8 (459 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (452 reviews) | Not enough data | 

#### Basic Communication

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Phone Calls** | 9.4 (1942 reviews) | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | 9.4 (1784 reviews) | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Feature Not Available | Not enough data | 
| **Desk-to-Desk Calls** | 8.8 (1333 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (363 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (365 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (362 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (360 reviews) | Not enough data | 

#### Access

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Feature Not Available | Not enough data | 
| **Individual Download** | 9.0 (1476 reviews) | Not enough data | 

#### Advanced Features

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Hold Music** | 7.7 (1066 reviews) | Not enough data | 
| **Automated Attendants** | 8.2 (1300 reviews) | Not enough data | 
| **VOiP Number** | 9.4 (1757 reviews) | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Quo** | 7.3/10 | 49 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Cross-system Integration** | 7.3 (49 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Quo** | 8.6/10 | 1150 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (119 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (118 reviews) | Not enough data | 

#### Calling

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | 9.3 (996 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | 8.5 (862 reviews) ✓ Verified | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | 9.3 (985 reviews) ✓ Verified | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | 9.1 (715 reviews) | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | 7.8 (115 reviews) | Not enough data | 

#### Contacts

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | 9.1 (1024 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | 8.9 (899 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.7 (881 reviews) ✓ Verified | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | 9.0 (923 reviews) ✓ Verified | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | 8.4 (863 reviews) | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | 8.8 (961 reviews) ✓ Verified | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | 7.9 (825 reviews) ✓ Verified | 8.2 (27 reviews) | 
| **Sorts Prospects** | Feature Not Available | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | 8.6 (116 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Quo (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Quo | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 91.4% | 27.0% | 
| **Mid-Market** | 7.4% | 52.0% | 
| **Enterprise** | 1.2% | 21.0% | 

### By Industry

#### Quo

- **Real Estate:** 8.5%
- **Construction:** 6.0%
- **Consumer Services:** 5.4%
- **Marketing and Advertising:** 4.7%
- **Health, Wellness and Fitness:** 4.7%
- **Computer Software:** 4.6%
- **Information Technology and Services:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Financial Services:** 3.0%
- **Retail:** 2.5%
- **Other:** 52.5%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Quo

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (344 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)

---
## Top Discussions

### Quo

- Title: [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) — 26 comments
  > **Top comment:** "Yes Open Phone is legit! It is the best phone service on the market. "
- Title: [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) — 11 comments
  > **Top comment:** "No"
- Title: [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) — 4 comments
  > **Top comment:** "It is similar to google voice. There are some differences, though. Through OpenPhone, you can multiple numbers. Google Voice has a habit of having delays..."
- Title: [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) — 3 comments
  > **Top comment:** "It works great. Amazing audio quality, great functionality within the app or browser. No bugs."
- Title: [Do others experience issues with audio quality or SMS notifications?](https://www.g2.com/discussions/do-others-experience-issues-with-audio-quality-or-sms-notifications) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/quo-quo-vs-vonage-contact-center-formerly-newvoicemedia)