Compare OpenCRM and Sugar Sell 
At a Glance
Market Segments
Small-Business (57.5% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
£33 Month/User
$19.00 Per Month
OpenCRM
Star Rating
(44)4.3 out of 5
Market Segments
Small-Business (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
£33 Month/User
Learn more about OpenCRMSugar Sell
Star Rating
(774)3.8 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansOpenCRM vs Sugar Sell
When assessing the two solutions, reviewers found OpenCRM easier to use, set up, and administer. Reviewers also preferred doing business with OpenCRM overall.
- Reviewers felt that OpenCRM meets the needs of their business better than Sugar Sell.
- When comparing quality of ongoing product support, reviewers felt that OpenCRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenCRM over Sugar Sell.
Pricing
Entry-Level Pricing
OpenCRM
Per User Pricing Model
£33 Month/User
Our per user monthly fee will give you access to the whole of OpenCRM. No restrictions and no hidden costs.
Here's what you'll get:
All Features & Functionality -
User Permissions -
2TB File Storage -
EU Data Centres -
Great Customer Service -
UK Based Team -
Unlimited Custom Fields -
Nightly Backups.
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
OpenCRM
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
8.4
32
8.0
612
Ease of Use
8.8
32
7.6
648
Ease of Setup
7.9
15
7.2
345
Ease of Admin
8.2
14
7.6
319
Quality of Support
9.1
30
7.7
555
Has the product been a good partner in doing business?
9.0
13
7.8
303
Product Direction (% positive)
9.6
32
7.1
599
Features by Category
Sales Force Automation
9.1
18
|
Verified
8.2
502
|
Verified
7.6
12
|
Verified
7.6
322
8.5
12
|
Verified
7.8
469
|
Verified
8.6
15
|
Verified
7.7
487
|
Verified
8.0
11
|
Verified
7.2
358
|
Verified
8.1
14
|
Verified
7.4
412
|
Verified
8.3
13
|
Verified
7.3
346
|
Verified
8.2
12
|
Verified
7.4
348
|
Verified
9.1
9
7.7
376
|
Verified
Marketing Automation
7.6
12
|
Verified
7.1
354
|
Verified
7.9
11
|
Verified
7.2
361
|
Verified
8.8
12
|
Verified
7.9
427
|
Verified
7.7
11
|
Verified
7.0
312
|
Verified
Customer Support
8.6
13
|
Verified
7.9
386
|
Verified
8.7
14
|
Verified
7.6
348
|
Verified
8.2
13
|
Verified
7.7
358
|
Verified
8.5
9
|
Verified
7.4
292
8.1
14
|
Verified
7.7
313
|
Verified
Reporting & Analytics
7.8
17
|
Verified
7.7
469
|
Verified
8.6
16
|
Verified
8.0
475
|
Verified
8.3
8
7.4
366
|
Verified
Mobile & Social
Feature Not Available
7.2
269
|
Verified
7.1
8
|
Verified
7.2
267
|
Verified
8.2
12
|
Verified
7.4
331
|
Verified
Platform
8.8
12
|
Verified
8.2
260
|
Verified
8.0
11
|
Verified
7.8
255
|
Verified
7.6
12
|
Verified
8.1
268
|
Verified
8.7
9
7.9
168
|
Verified
7.7
5
|
Verified
8.2
214
|
Verified
8.0
10
|
Verified
7.5
216
|
Verified
9.2
12
|
Verified
7.6
257
|
Verified
6.7
8
|
Verified
7.2
199
|
Verified
Integration
8.0
10
|
Verified
7.6
260
|
Verified
Not enough data
7.7
202
|
Verified
Not enough data
7.3
198
|
Verified
Generative AI
Not enough data
6.3
28
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OpenCRM and Sugar Sell are categorized as CRM
Unique Categories
OpenCRM has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
OpenCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Telecommunications
8.1%
Manufacturing
5.4%
Medical Devices
5.4%
Marketing and Advertising
5.4%
Other
56.8%
Information Technology and Services
13.2%
Computer Software
10.4%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.3%
Alternatives
Discussions
How can I uninstall this software?
1 Comment
AT
This is a cloud based solution that you access via your browser. It does not need to be installed or uninstalled.Read more
Graph Analysis
1 Comment
AT
Yes. You can use OpenCRM reports to build graphs that can then be placed on your dashboard or exported as part of a pdf.Read more
What is OpenCRM used for?
1 Comment
PD
OpenCRM is used to manage customer relationships, including sales, marketing, customer support, and project management. It helps businesses track...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
