# Oomnitza vs Vivantio Comparison | | Oomnitza | Vivantio | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 140 | 295 | | **Largest Market Segment** | Enterprise (53.4% of reviews) | Mid-Market (57.5% of reviews) | | **Entry Level Price** | No pricing available | Starting at $59.00 1 Agent License Per Month | --- ## Top Pros & Cons ### Oomnitza Pros: - Customizability (2 reviews) - Automation (1 reviews) Cons: - Complexity (2 reviews) - Poor Interface Design (2 reviews) ### Vivantio Pros: - Ease of Use (13 reviews) - Customer Support (11 reviews) Cons: - Poor Performance (8 reviews) - Complexity (6 reviews) --- ## Ratings Comparison | Rating | Oomnitza | Vivantio | |---|---|---| | **Meets Requirements** | 8.8 (85 reviews) | 8.7 (274 reviews) | | **Ease of Use** | 8.7 (86 reviews) | 8.6 (275 reviews) | | **Ease of Setup** | 8.0 (64 reviews) | 8.1 (143 reviews) | | **Ease of Admin** | 8.6 (69 reviews) | 8.4 (143 reviews) | | **Quality of Support** | 9.5 (83 reviews) | 9.0 (252 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (68 reviews) | 8.9 (137 reviews) | | **Product Direction (% positive)** | 8.8 (76 reviews) | 9.1 (269 reviews) | --- ## Pricing ### Oomnitza #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Vivantio #### Entry-Level Pricing Plan: Feature-inclusive, fully configurable service platform Price: Starting at $59.00 1 Agent License Per Month Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license; 200 users - $69 / $104; 100 users - $78 / $118; 50 users - $83 / $125; 25 users - $91 / $137; 15 users - $95 / $143; 5 users - $99 / $149 Key Features: - Unlimited configurable ticket types - Task management - Client, asset & knowledge management [Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | 8.1/10 | 150 | #### Ticket and Case Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.8 (140 reviews) | | **Ticket response user experience** | Not enough data | 8.6 (139 reviews) | | **Workflow** | Not enough data | 8.5 (133 reviews) | | **Response Automation** | Not enough data | 8.6 (131 reviews) | | **SLA Management** | Not enough data | 8.7 (135 reviews) | | **Attachments/Screencasts** | Not enough data | 8.6 (134 reviews) | | **Ticket Collaboration** | Not enough data | 8.6 (131 reviews) | | **Customer and Contacts Database** | Not enough data | 8.3 (124 reviews) | #### Generative AI | Feature | Oomnitza | Vivantio | |---|---|---| | **AI Text Generation** | Not enough data | 7.5 (66 reviews) | | **AI Text Summarization** | Not enough data | 7.6 (66 reviews) | #### Agentic AI - Help Desk | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Oomnitza | Vivantio | |---|---|---| | **Customer Portal** | Not enough data | 8.4 (129 reviews) | | **Email to Case** | Not enough data | 8.7 (135 reviews) | | **Chat/Live Support** | Not enough data | 7.3 (81 reviews) | | **Social Integration** | Not enough data | 7.0 (81 reviews) | | **Voice** | Not enough data | 7.1 (77 reviews) | #### Platform | Feature | Oomnitza | Vivantio | |---|---|---| | **Mobile User Support** | Not enough data | 7.5 (100 reviews) | | **Customization ** | Not enough data | 8.1 (117 reviews) | | **User, Role, and Access Management** | Not enough data | 8.5 (122 reviews) | | **Integration** | Not enough data | 7.8 (108 reviews) | | **Reporting** | Not enough data | 8.0 (125 reviews) | | **Dashboards** | Not enough data | 8.3 (125 reviews) | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | 8.5/10 | 51 | #### Administration | Feature | Oomnitza | Vivantio | |---|---|---| | **Change Management** | Not enough data | 8.6 (38 reviews) | | **Asset Management** | Not enough data | 8.0 (39 reviews) | | **Reports & Analytics** | Not enough data | 8.2 (48 reviews) | #### Service Desk | Feature | Oomnitza | Vivantio | |---|---|---| | **Help Desk** | Not enough data | 8.8 (48 reviews) | | **Incident Reports** | Not enough data | 8.8 (49 reviews) | | **Process Workflow** | Not enough data | 8.3 (47 reviews) | #### Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Reporting** | Not enough data | 8.3 (47 reviews) | | **Administration Console** | Not enough data | 8.8 (45 reviews) | | **Access Management** | Not enough data | 8.9 (39 reviews) | | **Asset Management** | Not enough data | 8.5 (37 reviews) | | **Policy Dictation** | Not enough data | 8.5 (29 reviews) | #### Functionality | Feature | Oomnitza | Vivantio | |---|---|---| | **Ticketing System** | Not enough data | 8.8 (49 reviews) | | **Performance Logging** | Not enough data | 8.8 (41 reviews) | | **Alerting** | Not enough data | 8.6 (40 reviews) | | **Automation** | Not enough data | 8.1 (45 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | N/A | N/A | #### Customization | Feature | Oomnitza | Vivantio | |---|---|---| | **Customization** | Not enough data | Not enough data | | **HR Integrations** | Not enough data | Not enough data | #### HR Content | Feature | Oomnitza | Vivantio | |---|---|---| | **Knowledge Management** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | #### Logistics | Feature | Oomnitza | Vivantio | |---|---|---| | **Security** | Not enough data | Not enough data | | **Employee Portal** | Not enough data | Not enough data | | **AI ** | Not enough data | Not enough data | #### Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Ticketing Platform** | Not enough data | Not enough data | | **Single Sign-On** | Not enough data | Not enough data | | **Business Process Management** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Dashboard & Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | Oomnitza | Vivantio | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Cloud Management Platforms | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | N/A | N/A | #### Functionality | Feature | Oomnitza | Vivantio | |---|---|---| | **Cloud Consolidation** | Not enough data | Not enough data | | **Cloud Orchestration** | Feature Not Available | Not enough data | | **Cloud Optimization** | Not enough data | Not enough data | #### Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Cloud Cost Analytics** | Not enough data | Not enough data | | **Cloud Security** | Not enough data | Not enough data | | **Cloud Resource Management** | Not enough data | Not enough data | | **Cloud Backup and Recovery** | Feature Not Available | Not enough data | #### Agentic AI - Cloud Management Platforms | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Oomnitza** | 9.0/10 | 47 | | **Vivantio** | 6.3/10 | 5 | #### Asset Inventory | Feature | Oomnitza | Vivantio | |---|---|---| | **Hardware Asset Inventory** | 9.6 (44 reviews) | Not enough data | | **Software Asset Inventory** | 8.5 (30 reviews) | Not enough data | | **Cloud Asset Inventory** | 8.8 (24 reviews) | Not enough data | | **Mobile Asset Inventory** | 8.9 (28 reviews) | Not enough data | | **Asset Discovery** | 9.0 (27 reviews) | Not enough data | #### Generative AI | Feature | Oomnitza | Vivantio | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Central Dashboard** | 9.0 (42 reviews) | Not enough data | | **Asset Policy Management** | 9.1 (31 reviews) | Not enough data | | **Risk Management** | 8.8 (19 reviews) | 6.3 (5 reviews) | | **Integrations** | 9.1 (41 reviews) | Not enough data | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | N/A | N/A | #### Functionality | Feature | Oomnitza | Vivantio | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Risk assessment | Feature | Oomnitza | Vivantio | |---|---|---| | **Shadow IT detection** | Not enough data | Not enough data | | **Software vulnerability assessment** | Not enough data | Not enough data | | **Redundant software functionality identification** | Not enough data | Not enough data | ### HR Case Management | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | N/A | N/A | #### Investigation | Feature | Oomnitza | Vivantio | |---|---|---| | **Separate Workflows** | Not enough data | Not enough data | | **Anonymity** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Confidentiality** | Not enough data | Not enough data | #### Access | Feature | Oomnitza | Vivantio | |---|---|---| | **Integration** | Not enough data | Not enough data | | **Assignment** | Not enough data | Not enough data | | **Collaborative** | Not enough data | Not enough data | #### Employee Experience | Feature | Oomnitza | Vivantio | |---|---|---| | **Policy** | Not enough data | Not enough data | | **Multi-channel** | Not enough data | Not enough data | | **Cross-platform** | Not enough data | Not enough data | #### Generative AI | Feature | Oomnitza | Vivantio | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | N/A | N/A | #### Customer Support | Feature | Oomnitza | Vivantio | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | Oomnitza | Vivantio | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Oomnitza | Vivantio | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | 8.1/10 | 82 | #### Generative AI | Feature | Oomnitza | Vivantio | |---|---|---| | **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | #### Self-Service Experience | Feature | Oomnitza | Vivantio | |---|---|---| | **Knowledge Base** | Not enough data | 8.0 (70 reviews) | | **Searchable Articles** | Not enough data | 8.0 (72 reviews) | | **Community Forums** | Not enough data | 8.1 (58 reviews) | | **Mobile Optimization** | Not enough data | 7.9 (57 reviews) | | **Personalization** | Not enough data | 8.1 (75 reviews) | #### Self-Service Platform | Feature | Oomnitza | Vivantio | |---|---|---| | **Branding** | Not enough data | 8.3 (72 reviews) | | **Automation** | Not enough data | 8.4 (70 reviews) | | **Artificial Intelligence** | Not enough data | 7.5 (53 reviews) | | **Integrations** | Not enough data | 8.3 (65 reviews) | #### Agentic AI - Customer Self-Service | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Oomnitza** | N/A | N/A | | **Vivantio** | 8.2/10 | 156 | #### Incident Management | Feature | Oomnitza | Vivantio | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.5 (133 reviews) | | **Ticket Prioritization** | Not enough data | 8.8 (148 reviews) | | **Ticket Notifications** | Not enough data | 8.7 (155 reviews) | | **Knowledge Base** | Not enough data | 8.1 (132 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (126 reviews) | #### Reporting | Feature | Oomnitza | Vivantio | |---|---|---| | **Dashboards** | Not enough data | 8.3 (150 reviews) | | **Time Tracking** | Not enough data | 8.2 (139 reviews) | | **Surveys** | Not enough data | 8.0 (117 reviews) | #### Access & Usability | Feature | Oomnitza | Vivantio | |---|---|---| | **Mobile** | Not enough data | 7.4 (110 reviews) | | **Self Service** | Not enough data | 8.4 (142 reviews) | | **Active Directory** | Not enough data | 8.5 (119 reviews) | | **Multi-Channel Access** | Not enough data | 8.2 (106 reviews) | #### Agentic AI - Service Desk | Feature | Oomnitza | Vivantio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Oomnitza (2):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools), [Cloud Management Platforms](https://www.g2.com/categories/cloud-management-platforms) **Unique to Vivantio (7):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management) --- ## Reviewer Demographics ### By Company Size | Segment | Oomnitza | Vivantio | |---|---|---| | **Small-Business** | 7.6% | 14.3% | | **Mid-Market** | 38.9% | 57.5% | | **Enterprise** | 53.4% | 28.2% | ### By Industry #### Oomnitza - **Information Technology and Services:** 25.2% - **Computer Software:** 19.1% - **Financial Services:** 11.5% - **Construction:** 3.8% - **Health, Wellness and Fitness:** 3.1% - **Marketing and Advertising:** 3.1% - **Hospital & Health Care:** 2.3% - **Human Resources:** 2.3% - **Entertainment:** 1.5% - **Education Management:** 1.5% - **Other:** 26.7% #### Vivantio - **Information Technology and Services:** 19.0% - **Outsourcing/Offshoring:** 14.3% - **Telecommunications:** 7.5% - **Consumer Services:** 3.4% - **Facilities Services:** 3.4% - **Hospital & Health Care:** 3.4% - **Computer Software:** 3.1% - **Financial Services:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Computer & Network Security:** 2.4% - **Other:** 37.8% --- ## Alternatives ### Alternatives to Oomnitza - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) — 4.5/5 stars (952 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (471 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1174 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1312 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (686 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews) - [Ubuntu](https://www.g2.com/products/ubuntu/reviews) — 4.5/5 stars (2393 reviews) ### Alternatives to Vivantio - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) --- ## Top Discussions ### Oomnitza - Title: [What current companies are using Oomnitza? Has it been helpful for companies?](https://www.g2.com/discussions/what-current-companies-are-using-oomnitza-has-it-been-helpful-for-companies) — 1 comment, 1 upvote > **Top comment:** "Enterprise customers including Yelp, Zendesk, Wikimedia, Sendgrid, Flatiron Health rely on Oomnitza for compliance, audit, security and overall IT asset..." ### Vivantio - Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote > **Top comment:** "Hi Wayne, Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oomnitza-vs-vivantio)