Compare Oomnitza and SolarWinds Service Desk 
At a Glance
Market Segments
Enterprise (53.8% of reviews)
Mid-Market (68.3% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
Oomnitza
Star Rating
(136)4.6 out of 5
Market Segments
Enterprise (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OomnitzaSolarWinds Service Desk
Star Rating
(766)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansOomnitza vs SolarWinds Service Desk
When assessing the two solutions, reviewers found SolarWinds Service Desk easier to use, set up, and administer. However, reviewers preferred doing business with Oomnitza overall.
- Reviewers felt that Oomnitza meets the needs of their business better than SolarWinds Service Desk.
- When comparing quality of ongoing product support, reviewers felt that Oomnitza is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SolarWinds Service Desk over Oomnitza.
Pricing
Entry-Level Pricing
Oomnitza
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Includes:
- Incident Management
- Knowledge Base
- Service Portal
Free Trial
Oomnitza
No trial information availableSolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.8
84
8.6
691
Ease of Use
8.7
85
9.0
694
Ease of Setup
8.1
63
8.6
567
Ease of Admin
8.6
69
8.9
579
Quality of Support
9.5
82
8.9
666
Has the product been a good partner in doing business?
9.5
68
9.0
559
Product Direction (% positive)
8.8
75
9.0
674
Features by Category
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Cloud Management Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.4
76
|
Verified
Not enough data
8.5
85
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
Not enough data
9.0
96
|
Verified
Not enough data
8.7
97
|
Verified
Not enough data
8.4
83
|
Verified
Generative AI
Not enough data
5.9
24
Not enough data
6.5
24
Agentic AI - Incident Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
9.6
43
8.5
64
8.5
30
8.3
62
8.8
24
8.1
50
8.9
28
8.0
50
9.0
27
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
9.0
42
8.6
65
9.1
30
8.0
9
8.8
19
8.0
9
9.1
40
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Risk assessment
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
Not enough data
8.6
428
Not enough data
8.6
423
Not enough data
8.8
457
Not enough data
8.3
411
Not enough data
8.5
395
Reporting
Not enough data
8.3
447
Not enough data
8.2
355
Not enough data
8.0
329
Access & Usability
Not enough data
7.2
358
Not enough data
8.5
399
Not enough data
8.3
339
Not enough data
8.5
276
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Oomnitza and SolarWinds Service Desk are categorized as IT Asset Management and Software Asset Management Tools
Unique Categories
Oomnitza is categorized as Cloud Management Platforms
SolarWinds Service Desk is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
Oomnitza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.4%
Computer Software
19.2%
Financial Services
11.5%
Construction
3.8%
Health, Wellness and Fitness
3.1%
Other
36.9%
Information Technology and Services
12.7%
Hospital & Health Care
7.4%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
66.0%
Alternatives
Discussions
What current companies are using Oomnitza? Has it been helpful for companies?
1 Comment
DB
Enterprise customers including Yelp, Zendesk, Wikimedia, Sendgrid, Flatiron Health rely on Oomnitza for compliance, audit, security and overall IT asset...Read more
Oomnitza has no more discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
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