# Ooma Office vs Vonage Business Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vonage Business Communications excels in its **calling features** , with users highlighting the high call quality and effective integration with other tools. However, some users noted that the texting features are not available, which could be a drawback for those needing comprehensive messaging capabilities.
- **Users say** Ooma Office stands out for its **intuitive user experience** , especially for remote work. Reviewers appreciate the ease of setup and the functionality of the virtual receptionist feature, which is easy to program and enhances overall efficiency.
- **According to verified reviews** , Vonage Business Communications has a higher overall satisfaction score, indicating that users feel more positively about their experience. The platform's ability to provide timely updates, such as missed calls and email notifications, is particularly praised.
- **Reviewers mention** that Ooma Office's desktop app is a significant advantage, allowing users to seamlessly switch between desktop, web, and phone applications. This flexibility is a major plus for those who value accessibility across different devices.
- **G2 reviewers highlight** that while both platforms offer similar ease of use, Vonage Business Communications has slightly lower ratings for setup and administration. Users have noted that the onboarding process could be more streamlined compared to Ooma Office's straightforward initial setup.
- **Users report** that Vonage Business Communications provides robust features for **conference calls** and **desk-to-desk calls** , scoring higher in these areas. In contrast, Ooma Office, while effective, has received lower ratings for video calls and screen sharing, which may impact teams that rely heavily on these functionalities.



| | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 134 | 504 | 
| **Largest Market Segment** | Small-Business (100.0% of reviews) | Small-Business (60.1% of reviews) | 
| **Entry Level Price** | $19.95 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Ooma Office

Pros:
- Ease of Use (3 reviews)
- Easy Setup (3 reviews)

Cons:
- Customer Service (1 reviews)
- High Cost (1 reviews)

### Vonage Business Communications

Pros:
- Ease of Use (21 reviews)
- Reliability (10 reviews)

Cons:
- Texting Limitations (8 reviews)
- Call Drops (4 reviews)

---
## Ratings Comparison
| Rating | Ooma Office | Vonage Business Communications | 
|---|---|---|
  | **Meets Requirements** | 9.0 (107 reviews) | 9.0 (405 reviews) | 
  | **Ease of Use** | 9.0 (108 reviews) | 9.0 (410 reviews) | 
  | **Ease of Setup** | 9.1 (99 reviews) | 8.7 (231 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 8.8 (188 reviews) | 
  | **Quality of Support** | 9.0 (106 reviews) | 8.7 (393 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (81 reviews) | 8.9 (188 reviews) | 
  | **Product Direction (% positive)** | 8.9 (99 reviews) | 8.4 (400 reviews) | 

---
## Pricing

### Ooma Office

#### Entry-Level Pricing

Plan: Ooma Office

Price: $19.95 1 User Per Month

Description: No Contracts. Includes 35+ business features and Unlimited calling in U.S., Canada, Mexico and Puerto Rico.

Key Features:
- Virtual Receptionist- Automate how you manage incoming calls and play custom messages
- Ooma Office Mobile App with SMS Messaging
- Ring Groups/Multi Extension Dialing	

[Browse all 3 editions](https://www.g2.com/products/ooma-office/pricing)

#### Free Trial

Yes

### Vonage Business Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ooma Office** | N/A | N/A |
| **Vonage Business Communications** | 8.7/10 | 12 |

#### Basic Communication - Cloud PBX

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Call Management** | Not enough data | 9.3 (10 reviews) | 
| **Communication Management** | Not enough data | 8.8 (10 reviews) | 
| **Scalability** | Not enough data | 8.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | 
| **Accessibility** | Not enough data | 9.3 (10 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (9 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | 
| **Support and Reliability** | Not enough data | 8.7 (10 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Ooma Office** | 8.3/10 | 96 |
| **Vonage Business Communications** | 8.6/10 | 337 |

#### Platform Basics - VoIP Providers

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | 
| **Call Management** | Not enough data | 8.5 (17 reviews) | 
| **Network monitoring** | Not enough data | 9.0 (13 reviews) | 
| **Integrations** | Not enough data | 8.7 (15 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (13 reviews) | 
| **SIP trunking services** | Not enough data | 7.8 (13 reviews) | 

#### Basic Communication

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Phone Calls** | 9.2 (91 reviews) | 9.3 (309 reviews) ✓ Verified | 
| **Video Calls** | 7.4 (39 reviews) | 8.3 (155 reviews) ✓ Verified | 
| **Instant Messaging** | 8.2 (12 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Screen Sharing** | 6.8 (40 reviews) | 8.5 (140 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (57 reviews) | 9.1 (223 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (66 reviews) | 9.3 (258 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.0 (9 reviews) | 
| **Cross-system Integration** | Feature Not Available | 8.5 (9 reviews) | 
| **Adaptive Learning** | Feature Not Available | 7.4 (9 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.6 (9 reviews) | 

#### Access

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Software Pairing** | 7.7 (42 reviews) | 8.8 (174 reviews) | 
| **Browser Extension** | 7.6 (40 reviews) | 8.8 (184 reviews) ✓ Verified | 
| **Individual Download** | 8.6 (52 reviews) | 8.9 (206 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Hold Music** | 8.7 (65 reviews) | 8.6 (221 reviews) ✓ Verified | 
| **Automated Attendants** | 8.9 (80 reviews) | 8.9 (236 reviews) | 
| **VOiP Number** | 9.4 (80 reviews) | 9.3 (264 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ooma Office** | N/A | N/A |
| **Vonage Business Communications** | 8.8/10 | 55 |

#### Agentic AI - UCaaS Platforms

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.6 (30 reviews) | 
| **Native VoIP** | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.0 (23 reviews) ✓ Verified | 

#### Features

| Feature | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (38 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.0 (29 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (29 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (23 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


**Unique to Vonage Business Communications (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Ooma Office | Vonage Business Communications | 
|---|---|---|
| **Small-Business** | 100.0% | 60.1% | 
| **Mid-Market** | 0% | 33.1% | 
| **Enterprise** | 0% | 6.8% | 

### By Industry

#### Ooma Office

- **Insurance:** 11.6%
- **Construction:** 7.0%
- **Legal Services:** 5.4%
- **Financial Services:** 3.9%
- **Non-Profit Organization Management:** 3.9%
- **Accounting:** 3.1%
- **Health, Wellness and Fitness:** 3.1%
- **Consumer Services:** 3.1%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.3%
- **Other:** 53.5%

#### Vonage Business Communications

- **Staffing and Recruiting:** 11.8%
- **Information Technology and Services:** 7.6%
- **Insurance:** 7.0%
- **Financial Services:** 4.4%
- **Real Estate:** 4.2%
- **Computer Software:** 3.8%
- **Facilities Services:** 3.4%
- **Law Practice:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Transportation/Trucking/Railroad:** 2.7%
- **Other:** 48.6%

---
## Alternatives

### Alternatives to Ooma Office

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
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### Alternatives to Vonage Business Communications

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56502 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)

---
## Top Discussions

### Ooma Office

No discussions available for this product.

### Vonage Business Communications

- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments
  > **Top comment:** "Vonage provide VOIP services."
- Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote
  > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS."
- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment
  > **Top comment:** "VOIP"
- Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote
  > **Top comment:** "hey"
- Title: [i would like to use as personal at home  contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote
  > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information.  If you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ooma-office-vs-vonage-business-communications)