# OneSignal vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a comprehensive ticketing system, which allows teams to efficiently manage and track support requests. Users appreciate how it centralizes communication and helps maintain oversight until issues are resolved, making it particularly beneficial for organizations with high support demands.
- **Users say** OneSignal stands out for its **intuitive dashboard** and ease of use, especially for non-technical users. Reviewers highlight that sending push notifications and managing customer engagement is straightforward, which can significantly enhance user retention and communication strategies.
- **According to verified reviews** , Zendesk for Customer Service has a robust feature set that includes AI-driven ticket routing and summary suggestions, which help streamline repetitive tasks and improve overall efficiency. This is particularly noted by users who value time-saving functionalities in their support processes.
- **Reviewers mention** that OneSignal offers powerful targeting and automation features, allowing businesses to send personalized messages across various channels, including push notifications, emails, and SMS. This versatility is a key advantage for companies looking to enhance their customer engagement efforts.
- **G2 reviewers highlight** that while Zendesk for Customer Service has a higher overall satisfaction score, OneSignal's recent user feedback indicates a strong performance in areas like **ease of setup** and **quality of support** , suggesting that it may be a better fit for smaller businesses or those seeking a more straightforward implementation.
- **Users report** that Zendesk for Customer Service, despite its strengths, can be more complex to navigate compared to OneSignal, which is often praised for its simplicity. This difference in user experience may influence the choice for teams that prioritize ease of use over extensive features.



| | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,211 | 6,995 | 
| **Largest Market Segment** | Small-Business (65.0% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | Free | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### OneSignal

Pros:
- Ease of Use (143 reviews)
- Notifications (114 reviews)

Cons:
- Missing Features (33 reviews)
- Learning Curve (30 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | OneSignal | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 9.0 (646 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 9.3 (1033 reviews) | 8.6 (5447 reviews) | 
  | **Ease of Setup** | 8.9 (551 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 9.0 (376 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 9.0 (597 reviews) | 8.4 (4999 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (352 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 9.0 (626 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### OneSignal

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Start with OneSignal's Free Plan which offers powerful messaging with an easy setup.

Key Features:
- 10,000 free monthly email sends
- Unlimited mobile push sends
- In-App messaging

[Browse all 4 editions](https://www.g2.com/products/onesignal/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | 8.5/10 | 148 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Email Marketing

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Building and Personalizing Emails** | 8.6 (98 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.9 (96 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.8 (95 reviews) | Not enough data | 
| **Automated Email Responses** | 8.5 (90 reviews) | Not enough data | 

#### Online Marketing

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Landing Pages and Forms** | Feature Not Available | Not enough data | 
| **Dynamic Content** | 8.7 (95 reviews) | Not enough data | 
| **A/B Testing** | 8.6 (98 reviews) | Not enough data | 
| **Mobile Optimized** | 9.1 (95 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Feature Not Available | Not enough data | 

#### Lead Management

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Marketing Lead Database** | Feature Not Available | Not enough data | 
| **Data Quality Management** | 8.5 (90 reviews) | Not enough data | 
| **Segmentation** | 9.2 (96 reviews) | Not enough data | 
| **Lead Scoring and Grading** | Feature Not Available | Not enough data | 
| **Lead Nurturing** | 8.7 (91 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.5 (92 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 8.7 (95 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.4 (85 reviews) | Not enough data | 

#### Campaign Management

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Program Management** | Feature Not Available | Not enough data | 
| **Event / Webinar Marketing** | Feature Not Available | Not enough data | 
| **Calendaring** | Feature Not Available | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 

#### Social

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Social Listening** | Feature Not Available | Not enough data | 
| **Social Sharing** | 8.3 (88 reviews) | Not enough data | 
| **Social Campaigns** | Feature Not Available | Not enough data | 
| **Social Media Engagement** | Feature Not Available | Not enough data | 
| **Social Media Advertising** | Feature Not Available | Not enough data | 

#### Reporting & Analytics

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Basic Reporting** | 8.6 (101 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (88 reviews) | Not enough data | 
| **ROI Analytics** | 8.1 (87 reviews) | Not enough data | 
| **Revenue Analytics** | 8.1 (85 reviews) | Not enough data | 
| **SEO / Keyword Analytics** | Feature Not Available | Not enough data | 

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 8.6 (97 reviews) | Not enough data | 
| **Workflow Capability** | 8.5 (91 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (100 reviews) | Not enough data | 
| **Internationalization** | 8.2 (61 reviews) | Not enough data | 
| **Sandbox / Test Environments** | 8.2 (63 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (100 reviews) | Not enough data | 
| **Output Document Generation** | 8.0 (85 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (91 reviews) | Not enough data | 
| **Integration APIs** | 8.6 (99 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (89 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3762 |

#### Ticket and Case Management

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2358 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1342 reviews) ✓ Verified | 

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | 8.3/10 | 558 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Campaigns

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customize** | 8.9 (464 reviews) | Not enough data | 
| **Scheduling** | 9.1 (455 reviews) | Not enough data | 
| **Retarget** | 8.6 (410 reviews) | Not enough data | 
| **Segmentation** | 8.8 (460 reviews) | Not enough data | 
| **Triggered Notifications** | 8.8 (448 reviews) | Not enough data | 

#### Analytics

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Campaign Performance** | 8.5 (444 reviews) | Not enough data | 
| **Audience Insights** | 8.3 (438 reviews) | Not enough data | 

#### Optimization

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **A/B Testing** | 8.4 (385 reviews) | Not enough data | 
| **Personalization** | 8.6 (424 reviews) | Not enough data | 
| **Rich Notifications** | 8.8 (431 reviews) | Not enough data | 
| **Integrations** | 8.7 (423 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (13 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | 8.8/10 | 46 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Text Messaging

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Bulk SMS** | 9.1 (34 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Feature Not Available | Not enough data | 
| **Text Scheduler** | 9.1 (34 reviews) | Not enough data | 
| **Automatic Replies** | Feature Not Available | Not enough data | 
| **Automatic URL Shortening** | 8.1 (32 reviews) | Not enough data | 
| **MMS Marketing** | 8.5 (33 reviews) | Not enough data | 
| **Personalization** | 8.9 (35 reviews) | Not enough data | 
| **Transactional SMS** | 9.0 (31 reviews) | Not enough data | 

#### SMS Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.8 (33 reviews) | Not enough data | 
| **Automation** | 8.7 (33 reviews) | Not enough data | 
| **White Label** | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Feature Not Available | Not enough data | 
| **Short Codes** | 8.5 (30 reviews) | Not enough data | 
| **API Integration** | 9.1 (34 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | 8.6/10 | 148 |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | 8.0 (82 reviews) | 7.6 (77 reviews) | 
| **Email** | 8.7 (95 reviews) | 9.1 (171 reviews) | 
| **Voice Messaging** | 7.2 (70 reviews) | 8.3 (93 reviews) | 
| **Two way messaging** | Feature Not Available | 8.5 (101 reviews) | 

#### Administration

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | 9.2 (120 reviews) | 8.2 (107 reviews) | 
| **Triggered Notifications** | 9.2 (123 reviews) | 8.9 (155 reviews) | 
| **Segmentation** | 9.0 (124 reviews) | 8.2 (110 reviews) | 
| **Integrations** | 8.9 (119 reviews) | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | 8.6/10 | 223 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Analysis

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Application Attribution** | 8.7 (97 reviews) | Not enough data | 
| **Campaign Analysis** | 8.7 (169 reviews) ✓ Verified | Not enough data | 
| **Uninstall Tracking** | 8.2 (141 reviews) | Not enough data | 
| **Custom Dashboards** | 8.3 (150 reviews) | Not enough data | 

#### Campaigns

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Proximity Marketing** | 8.7 (146 reviews) ✓ Verified | Not enough data | 
| **Push Notifications** | 9.4 (193 reviews) ✓ Verified | Not enough data | 
| **Bulk SMS** | 8.1 (80 reviews) | Not enough data | 
| **Two-Way Text Messaging** | Feature Not Available | Not enough data | 
| **Email Campaigns** | 8.4 (137 reviews) | Not enough data | 
| **Audience Segmentation** | 8.8 (180 reviews) | Not enough data | 

#### Engagement

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Coupons and Promotions** | 8.2 (134 reviews) | Not enough data | 

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Optimization** | 8.9 (147 reviews) | Not enough data | 
| **Integrations - Mobile Marketing** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.8 (140 reviews) | Not enough data | 

#### Agentic AI - Mobile Marketing

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **OneSignal** | N/A | N/A |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (19 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)

**Unique to OneSignal (5):** [Push Notification Software](https://www.g2.com/categories/push-notification), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | OneSignal | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 65.0% | 40.8% | 
| **Mid-Market** | 28.2% | 45.8% | 
| **Enterprise** | 6.9% | 13.4% | 

### By Industry

#### OneSignal

- **Computer Software:** 12.6%
- **Information Technology and Services:** 10.0%
- **Financial Services:** 6.0%
- **Health, Wellness and Fitness:** 4.4%
- **Online Media:** 3.9%
- **Computer Games:** 3.9%
- **Entertainment:** 3.7%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 2.9%
- **Education Management:** 2.7%
- **Other:** 47.0%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to OneSignal

- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1684 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (524 reviews)
- [Iterable](https://www.g2.com/products/iterable/reviews) — 4.4/5 stars (825 reviews)
- [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (843 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1409 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (664 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (766 reviews)
- [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews) — 4.4/5 stars (50 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1356 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (715 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### OneSignal

- Title: [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) — 3 comments, 3 upvotes
  > **Top comment:** "OneSignal is a customer engagement platform primarily used for sending push notifications, email notifications, and in-app messaging. 

"
- Title: [Is One signal a good push notifications service](https://www.g2.com/discussions/is-one-signal-a-good-push-notifications-service) — 2 comments, 1 upvote
  > **Top comment:** "Yes it is"
- Title: [When will you add monitization options?](https://www.g2.com/discussions/24867-when-will-you-add-monitization-options) — 2 comments, 1 upvote
  > **Top comment:** "in my opinion and experience using one signal, you cant monetize the message itself, but you can direct your users to any monetized website and read..."
- Title: [Easy to use](https://www.g2.com/discussions/onesignal-easy-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Certainly"
- Title: [How can I download a report of the goblad outcomes of my push notifications](https://www.g2.com/discussions/how-can-i-download-a-report-of-the-goblad-outcomes-of-my-push-notifications) — 1 comment, 1 upvote
  > **Top comment:** "you need to update your plan to a paid plan ... then you can export it from the page of the message, below the chart."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/onesignal-vs-zendesk-for-customer-service)