# OneDesk vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in user-friendliness, with many praising its **clean and intuitive interface** that simplifies navigation. Users appreciate how easy it is to learn, which helps them complete tasks efficiently and confidently.
- **According to verified reviews** , OneDesk offers a unique advantage by combining multiple functionalities into one platform, such as **customer management tools, helpdesk, and project management**. This flexibility is particularly beneficial for small businesses with complex needs, as noted by users who value having everything in one place.
- **Reviewers mention** that Zoho Desk's implementation process is quick and straightforward, with users highlighting features like the **AI integration with Zia** that assists in ticket responses, making it a strong choice for those looking for efficient onboarding.
- **Users say** that while OneDesk provides a comprehensive suite of tools, it may not match the overall satisfaction levels seen with Zoho Desk, which boasts a significantly higher G2 Score. This suggests that while OneDesk is functional, it may not deliver the same level of user satisfaction.
- **Reviewers highlight** that Zoho Desk's support quality is commendable, with a score reflecting its ability to be a good partner in business. Users appreciate the responsive support, which enhances their overall experience with the software.
- **According to recent feedback** , OneDesk is recognized for its collaboration features, making it an excellent choice for teams. However, users have noted that it lacks the same volume of recent reviews as Zoho Desk, which may indicate less current user engagement and satisfaction.



| | OneDesk | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 33 | 7,786 | 
| **Largest Market Segment** | Small-Business (48.5% of reviews) | Small-Business (73.1% of reviews) | 
| **Entry Level Price** | $9   /user/month | $0.00 | 

---
## Top Pros & Cons

### OneDesk

Pros:
- Ease of Use (1 reviews)
- Easy Integration (1 reviews)

Cons:
- Bugs (1 reviews)
- Limited Functionality (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (710 reviews)
- Features (517 reviews)

Cons:
- Learning Curve (329 reviews)
- Steep Learning Curve (233 reviews)

---
## Ratings Comparison
| Rating | OneDesk | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (20 reviews) | 8.7 (6297 reviews) | 
  | **Ease of Use** | 8.6 (20 reviews) | 8.5 (6379 reviews) | 
  | **Ease of Setup** | 8.1 (8 reviews) | 8.1 (5650 reviews) | 
  | **Ease of Admin** | 8.3 (8 reviews) | 8.3 (4972 reviews) | 
  | **Quality of Support** | 8.2 (19 reviews) | 8.3 (5668 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (7 reviews) | 8.4 (4499 reviews) | 
  | **Product Direction (% positive)** | 7.9 (17 reviews) | 8.9 (5971 reviews) | 

---
## Pricing

### OneDesk

#### Entry-Level Pricing

Plan: Per User (Yearly)

Price: $9   /user/month

Description: Billed yearly for $108 per user which averages to $9/user/month


[Browse all 2 editions](https://www.g2.com/products/onedesk-onedesk/pricing)

#### Free Trial

Yes

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | 8.0/10 | 15 |
| **Zoho Desk** | 8.1/10 | 4532 |

#### Ticket and Case Management

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.3 (10 reviews) | 8.7 (3546 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (10 reviews) | 8.5 (3424 reviews) ✓ Verified | 
| **Workflow** | 8.0 (9 reviews) | 8.4 (3269 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (10 reviews) | 8.3 (2997 reviews) ✓ Verified | 
| **SLA Management** | 7.4 (7 reviews) | 8.2 (2716 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.0 (10 reviews) | 8.4 (2921 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.5 (10 reviews) | 8.6 (2969 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 7.7 (8 reviews) | 8.3 (2540 reviews) ✓ Verified | 

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (984 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (954 reviews) | 

#### Agentic AI - Help Desk

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (363 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (364 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (363 reviews) | 

#### Communication Channels

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.2 (10 reviews) | 8.3 (2891 reviews) ✓ Verified | 
| **Email to Case** | 7.8 (10 reviews) | 8.6 (3163 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.9 (8 reviews) | 8.2 (2431 reviews) ✓ Verified | 
| **Social Integration** | 7.7 (8 reviews) | 8.0 (2168 reviews) ✓ Verified | 
| **Voice** | Feature Not Available | 7.8 (1934 reviews) ✓ Verified | 

#### Platform

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 7.9 (7 reviews) | 8.1 (2315 reviews) ✓ Verified | 
| **Customization ** | 7.8 (6 reviews) | 8.2 (2765 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.4 (7 reviews) | 8.4 (2872 reviews) ✓ Verified | 
| **Integration** | 7.8 (6 reviews) | 8.2 (2450 reviews) ✓ Verified | 
| **Reporting** | 8.3 (7 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (7 reviews) | 8.4 (2999 reviews) ✓ Verified | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | 8.7/10 | 12 |
| **Zoho Desk** | N/A | N/A |

#### Tasks

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Creation & Assignment** | 8.9 (11 reviews) | Not enough data | 
| **Due Dates** | 8.9 (11 reviews) | Not enough data | 
| **Task Prioritization** | 8.9 (11 reviews) | Not enough data | 
| **To-Do Lists** | 8.5 (10 reviews) | Not enough data | 
| **Dependencies** | 8.8 (10 reviews) | Not enough data | 
| **Mass Updates** | 7.7 (10 reviews) | Not enough data | 
| **Drag & Drop** | 8.0 (10 reviews) | Not enough data | 
| **Recurring Tasks** | 8.3 (10 reviews) | Not enough data | 

#### Projects

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Planning** | 8.7 (9 reviews) | Not enough data | 
| **Project Map** | 8.7 (10 reviews) | Not enough data | 
| **GANTT** | 8.9 (9 reviews) | Not enough data | 
| **Calendar View** | 9.0 (10 reviews) | Not enough data | 
| **Views** | 8.8 (10 reviews) | Not enough data | 
| **Project Budgeting** | 8.5 (10 reviews) | Not enough data | 
| **Issue Tracking** | 9.0 (10 reviews) | Not enough data | 
| **Templates** | 8.5 (11 reviews) | Not enough data | 
| **Critical Path** | 8.8 (10 reviews) | Not enough data | 
| **Time & Expense** | 8.8 (11 reviews) | Not enough data | 
| **Methodologies** | 8.5 (9 reviews) | Not enough data | 

#### Resource Management

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Resource Definiton** | 8.1 (9 reviews) | Not enough data | 
| **Capacity** | 8.3 (10 reviews) | Not enough data | 
| **Scheduling** | 8.7 (10 reviews) | Not enough data | 

#### Project Monitoring

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Baselining / KPIs** | 9.2 (8 reviews) | Not enough data | 
| **Resource Allocation** | 8.9 (9 reviews) | Not enough data | 
| **Dashboards** | 9.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (336 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | 8.1/10 | 14 |
| **Zoho Desk** | 8.5/10 | 3389 |

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 8.1 (7 reviews) | 8.8 (718 reviews) ✓ Verified | 
| **Notifications** | 8.1 (7 reviews) | 8.7 (759 reviews) ✓ Verified | 
| **Targeted Emails** | 8.3 (7 reviews) | 8.6 (658 reviews) | 
| **In-App Messaging** | 8.1 (7 reviews) | 8.6 (631 reviews) ✓ Verified | 
| **Co-Browsing** | Feature Not Available | 8.3 (355 reviews) | 

####  Internal Use

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Customization ** | 7.8 (6 reviews) | 8.2 (2765 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.6 (7 reviews) | Feature Not Available | 
| **Lead Development** | 8.6 (7 reviews) | 8.4 (454 reviews) | 
| **Knowledge Base** | 7.1 (7 reviews) | 8.7 (713 reviews) ✓ Verified | 
| **Team Inbox ** | 8.1 (7 reviews) | 8.6 (692 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (7 reviews) | 8.6 (706 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | 8.0/10 | 11 |
| **Zoho Desk** | 8.0/10 | 1876 |

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 7.9 (8 reviews) | 8.5 (1515 reviews) | 
| **Searchable Articles** | 8.3 (8 reviews) | 8.4 (1469 reviews) | 
| **Community Forums** | 8.3 (7 reviews) | 8.1 (1276 reviews) | 
| **Mobile Optimization** | 7.8 (9 reviews) | 8.1 (769 reviews) | 
| **Personalization** | 8.0 (10 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Branding** | 8.1 (6 reviews) | 8.3 (840 reviews) | 
| **Automation** | 8.0 (10 reviews) | 8.3 (817 reviews) | 
| **Artificial Intelligence** | 7.5 (8 reviews) | 7.8 (730 reviews) | 
| **Integrations** | 7.9 (8 reviews) | 8.2 (765 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace Project Management

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - Google Workspace Project Management

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **OneDesk** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | OneDesk | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to OneDesk (2):** [Project Management Software](https://www.g2.com/categories/project-management), [Google Workspace Project Management Software](https://www.g2.com/categories/google-workspace-project-management)

**Unique to Zoho Desk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | OneDesk | Zoho Desk | 
|---|---|---|
| **Small-Business** | 48.5% | 73.1% | 
| **Mid-Market** | 24.2% | 23.4% | 
| **Enterprise** | 27.3% | 3.5% | 

### By Industry

#### OneDesk

- **Information Technology and Services:** 24.2%
- **Education Management:** 9.1%
- **Marketing and Advertising:** 6.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 6.1%
- **Construction:** 6.1%
- **Accounting:** 3.0%
- **Alternative Medicine:** 3.0%
- **Architecture & Planning:** 3.0%
- **Automotive:** 3.0%
- **Other:** 30.3%

#### Zoho Desk

- **Information Technology and Services:** 18.0%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 3.0%
- **Marketing and Advertising:** 2.5%
- **Education Management:** 2.4%
- **Accounting:** 2.3%
- **Consumer Services:** 2.2%
- **Other:** 47.6%

---
## Alternatives

### Alternatives to OneDesk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16956 reviews)
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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7000 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22603 reviews)
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- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (481 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4537 reviews)

### Alternatives to Zoho Desk

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- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

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## Top Discussions

### OneDesk

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/onedesk-onedesk-vs-zoho-desk)