# Hyland OnBase vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow HR Service Delivery excels in **automation and workflow management** , with users highlighting its ability to streamline processes and reimagine workflows. One user noted, "You can do anything with HRSD, automate standard processes and reimagine workflows," showcasing its versatility in handling HR tasks.
- **Users say** that Hyland OnBase stands out for its **document and content management capabilities**. Reviewers appreciate its ability to organize documents effectively, with one stating, "Hyland OnBase is brilliant in organizing documents and content, ensuring that they are centrally positioned for easy access."
- **According to verified reviews** , ServiceNow HR Service Delivery has a slight edge in **user support and community engagement** , with users praising its strong case handling and security features. One reviewer mentioned, "I find ServiceNow HR Service Delivery valuable for its case handling and the strong COE security features," indicating a robust support system.
- **Reviewers mention** that Hyland OnBase offers impressive **customization options** , allowing users to tailor the platform to their specific needs. A user highlighted its flexibility, stating, "Hyland OnBase demonstrates high flexibility, where it works with tools like Outlook, ERPs among others," which can be a significant advantage for organizations with unique workflows.
- **G2 reviewers report** that both platforms have strong security features, but Hyland OnBase is particularly noted for its **document security and automation**. Users have pointed out that "security and automation features are the most commonly used and keep documents secured," emphasizing its focus on protecting sensitive information.
- **Users say** that while both platforms are user-friendly, ServiceNow HR Service Delivery has a slight advantage in **ease of setup and administration**. Reviewers have noted that it provides a more intuitive onboarding experience, which can be crucial for organizations looking to implement HR solutions quickly.



| | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 324 | 373 | 
| **Largest Market Segment** | Enterprise (52.4% of reviews) | Enterprise (69.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Hyland OnBase

Pros:
- Ease of Use (70 reviews)
- Document Management (42 reviews)

Cons:
- Missing Features (31 reviews)
- Update Issues (24 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.8 (165 reviews) | 8.5 (103 reviews) | 
  | **Ease of Use** | 8.3 (287 reviews) | 8.2 (225 reviews) | 
  | **Ease of Setup** | 7.6 (199 reviews) | 7.7 (135 reviews) | 
  | **Ease of Admin** | 8.1 (91 reviews) | 8.5 (40 reviews) | 
  | **Quality of Support** | 8.3 (148 reviews) | 8.3 (158 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (89 reviews) | 9.1 (41 reviews) | 
  | **Product Direction (% positive)** | 7.9 (159 reviews) | 8.9 (113 reviews) | 

---
## Pricing

### Hyland OnBase

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.8/10 | 41 |

#### Core HR

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | Not enough data | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | Not enough data | 8.2 (14 reviews) | 
| **Expense Management** | Not enough data | 8.3 (13 reviews) | 
| **Salary Structures** | Not enough data | 7.8 (13 reviews) | 
| **Compliance** | Not enough data | 8.8 (15 reviews) | 
| **Benefits Administration** | Not enough data | 8.8 (14 reviews) | 

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (6 reviews) | 

#### Platform

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (28 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (27 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | 9.3/10 | 14 |
| **ServiceNow HR Service Delivery** | 8.5/10 | 175 |

#### Customization

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | 9.5 (10 reviews) | 8.0 (75 reviews) | 
| **HR Integrations** | 9.4 (8 reviews) | 8.6 (68 reviews) | 

#### HR Content

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | 9.5 (7 reviews) | 9.1 (64 reviews) | 
| **Content Delivery** | 9.3 (9 reviews) | 8.6 (48 reviews) | 
| **Document Management** | 9.3 (10 reviews) | 8.8 (46 reviews) | 

#### Logistics

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | 9.2 (10 reviews) | 8.7 (53 reviews) | 
| **Employee Portal** | 9.4 (8 reviews) | 9.1 (82 reviews) | 
| **AI ** | 9.2 (8 reviews) | 8.1 (53 reviews) | 

#### Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | 9.0 (7 reviews) | 9.2 (82 reviews) | 
| **Single Sign-On** | 9.3 (9 reviews) | 8.8 (44 reviews) | 
| **Business Process Management** | 9.2 (8 reviews) | 8.5 (48 reviews) | 
| **Self-Service** | 9.0 (7 reviews) | 9.2 (75 reviews) | 
| **Dashboard & Reporting** | 9.1 (9 reviews) | 8.5 (55 reviews) | 

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (26 reviews) | 

### AP Automation

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | 9.1/10 | 20 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Invoice Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Capture** | 9.2 (13 reviews) ✓ Verified | Not enough data | 
| **Supplier Portal** | 9.3 (12 reviews) ✓ Verified | Not enough data | 
| **Repository** | 9.2 (15 reviews) ✓ Verified | Not enough data | 

#### Invoice Processing

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Matching** | 9.4 (13 reviews) ✓ Verified | Not enough data | 
| **Payments** | 9.2 (14 reviews) ✓ Verified | Not enough data | 
| **Workflows** | 9.4 (15 reviews) ✓ Verified | Not enough data | 
| **Tax Compliance** | 8.7 (13 reviews) ✓ Verified | Not enough data | 

#### Analytics

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Due Dates** | 8.9 (14 reviews) ✓ Verified | Not enough data | 
| **Benchmarking** | Feature Not Available | Not enough data | 
| **KPIs** | 9.0 (12 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Accounting** | 9.2 (13 reviews) ✓ Verified | Not enough data | 
| **Payment Integration** | 9.3 (12 reviews) ✓ Verified | Not enough data | 
| **ERP** | 8.8 (15 reviews) ✓ Verified | Not enough data | 

#### Risk

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Analysis** | Feature Not Available | Not enough data | 
| **Identification** | 9.1 (9 reviews) | Not enough data | 
| **Scoring** | Feature Not Available | Not enough data | 

#### Recovery

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Recoup** | Feature Not Available | Not enough data | 
| **Reporting** | 9.2 (10 reviews) | Not enough data | 

#### Audit

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Filters** | 8.8 (7 reviews) | Not enough data | 
| **Post Audits** | Feature Not Available | Not enough data | 
| **Overpayments** | 9.3 (7 reviews) | Not enough data | 
| **Duplicates** | 8.8 (8 reviews) | Not enough data | 

#### Fraud

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Vendor Checks** | 9.2 (8 reviews) | Not enough data | 
| **Data Generation** | 8.8 (8 reviews) | Not enough data | 
| **Monitoring** | Feature Not Available | Not enough data | 

#### Agentic AI - AP Automation

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Business Process Management

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | 8.5/10 | 61 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | 7.9 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (7 reviews) | Not enough data | 

#### Process Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Process Overview** | 8.6 (49 reviews) | Not enough data | 
| **Process Analysis** | 8.4 (48 reviews) | Not enough data | 
| **Real-Time Process Monitoring** | 8.6 (49 reviews) | Not enough data | 
| **Unstructured Processes** | 8.1 (21 reviews) | Not enough data | 
| **API Connection** | 8.8 (22 reviews) | Not enough data | 
| **Intelligence** | Feature Not Available | Not enough data | 
| **Document Approval** | 9.2 (21 reviews) | Not enough data | 

#### Customization

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Document Generation** | 8.7 (53 reviews) | Not enough data | 
| **Process Design** | 8.2 (49 reviews) | Not enough data | 
| **Process Repository** | 8.5 (45 reviews) | Not enough data | 
| **No-Code App Development** | 8.5 (36 reviews) | Not enough data | 
| **Low-Code App Development** | 8.5 (37 reviews) | Not enough data | 

#### Collaboration

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Permissions for Sharing** | 8.4 (48 reviews) | Not enough data | 
| **Data Unification** | 8.7 (51 reviews) | Not enough data | 
| **Accessibility** | 8.6 (53 reviews) | Not enough data | 
| **Process Routing** | 8.9 (49 reviews) | Not enough data | 

#### Agentic AI - Business Process Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Process Development

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Process Routing** | 9.3 (20 reviews) | Not enough data | 

### Enterprise Content Management (ECM)

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | 8.4/10 | 106 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Agentic AI - Enterprise Content Management (ECM)

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### File Management

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **File Type Support** | 8.6 (89 reviews) | Not enough data | 
| **Metadata** | 8.8 (73 reviews) | Not enough data | 
| **OCR Scanning** | 8.5 (68 reviews) | Not enough data | 
| **Versioning** | 8.8 (67 reviews) | Not enough data | 
| **Collaboration** | 8.2 (72 reviews) | Not enough data | 
| **Document Assembly** | 8.4 (67 reviews) | Not enough data | 
| **Form Creation** | 8.4 (70 reviews) | Not enough data | 
| **Portals and Sites** | 8.0 (62 reviews) | Not enough data | 
| **Disposition** | 8.2 (57 reviews) | Not enough data | 
| **Search** | 8.6 (91 reviews) | Not enough data | 
| **Web Interface** | 8.3 (74 reviews) | Not enough data | 
| **Mobile Apps** | 7.0 (41 reviews) | Not enough data | 

#### Workflow

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Process Automation** | 9.1 (84 reviews) | Not enough data | 
| **Conditions** | 8.7 (74 reviews) | Not enough data | 
| **Activities** | 8.6 (68 reviews) | Not enough data | 
| **Records Management** | 9.0 (79 reviews) | Not enough data | 
| **Case Management** | 8.7 (58 reviews) | Not enough data | 

#### Platform

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Internationalization** | 8.5 (42 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (85 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.5 (72 reviews) | Not enough data | 
| **System of Record Integration** | 8.7 (74 reviews) | Not enough data | 
| **APIs** | 8.5 (64 reviews) | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.4/10 | 39 |

#### Agentic AI - Onboarding

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (8 reviews) | 

#### Platform Content

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | Not enough data | 8.9 (14 reviews) | 
| **E-Forms** | Not enough data | 8.5 (13 reviews) | 
| **E-Signature** | Not enough data | 8.7 (13 reviews) | 
| **Background Checks** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | Not enough data | 8.2 (12 reviews) | 
| **Offer Letter Templates** | Not enough data | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | Not enough data | 8.6 (13 reviews) | 
| **Automated Team Introductions** | Not enough data | Feature Not Available | 
| **Compliance Training** | Not enough data | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | Not enough data | 8.6 (14 reviews) | 
| **Onboarding Notifications** | Not enough data | 8.7 (13 reviews) | 

#### Platform Data

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | Not enough data | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | Not enough data | Feature Not Available | 
| **Visualization** | Not enough data | 9.2 (12 reviews) | 

#### Platform

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (28 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (27 reviews) | 
| **Internationalization** | Not enough data | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (26 reviews) | 
| **Dashboards** | Not enough data | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | Not enough data | Feature Not Available | 
| **Onboarding** | Not enough data | 9.4 (16 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hyland OnBase** | 8.7/10 | 5 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### User Interface Design

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **WYSIWYG Editor** | 8.7 (5 reviews) | Not enough data | 
| **Customized Branding** | Not enough data | Not enough data | 
| **App Templates** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Data Control

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Publishing

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Application Deployment** | Not enough data | Not enough data | 
| **Platform Compatibility** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery)

**Unique to Hyland OnBase (5):** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation), [Business Process Management Software](https://www.g2.com/categories/business-process-management), [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Document Management Software](https://www.g2.com/categories/document-management)

**Unique to ServiceNow HR Service Delivery (4):** [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Core HR Software](https://www.g2.com/categories/core-hr)


---
## Reviewer Demographics

### By Company Size

| Segment | Hyland OnBase | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 5.9% | 10.6% | 
| **Mid-Market** | 41.7% | 19.9% | 
| **Enterprise** | 52.4% | 69.5% | 

### By Industry

#### Hyland OnBase

- **Government Administration:** 14.0%
- **Higher Education:** 13.7%
- **Financial Services:** 10.4%
- **Hospital & Health Care:** 9.4%
- **Insurance:** 9.4%
- **Banking:** 4.9%
- **Education Management:** 3.9%
- **Government Relations:** 2.6%
- **Information Technology and Services:** 2.6%
- **Health, Wellness and Fitness:** 2.3%
- **Other:** 26.7%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 8.4%
- **Financial Services:** 7.4%
- **Consulting:** 5.1%
- **Human Resources:** 4.7%
- **Banking:** 4.2%
- **Manufacturing:** 4.2%
- **Computer Software:** 3.3%
- **Education Management:** 2.3%
- **Higher Education:** 2.3%
- **Other:** 43.7%

---
## Alternatives

### Alternatives to Hyland OnBase

- [Laserfiche](https://www.g2.com/products/laserfiche/reviews) — 4.7/5 stars (1247 reviews)
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### Alternatives to ServiceNow HR Service Delivery

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- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2555 reviews)

---
## Top Discussions

### Hyland OnBase

- Title: [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) — 2 comments *(includes official response)*
  > **Top comment:** "Hello,
Thank you for your question.  OnBase, Hyland’s flagship product, is a single enterprise information platform designed to manage your content,..."
- Title: [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "OnBase empowers your organization to become more agile, efficient and effective.  OnBase helps deliverer better customer and employee experiences through..."
- Title: [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) — 1 comment *(includes official response)*
  > **Top comment:** "Hello.  Thank you for your question.  OnBase is a content services platform application that captures, manages, extracts meaning, and facilitates the flow of..."
- Title: [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) — 1 comment *(includes official response)*
  > **Top comment:** "Hi, Thank you for your question.  OnBase is a single enterprise information platform for managing and optimizing content across an organization and providing..."
- Title: [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Hi, Thank you for the question.  OnBase provides core capabilities for multi-channel capture, content management, process automation, case management,..."

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hyland-onbase-vs-servicenow-hr-service-delivery)