Compare Salesforce Service Cloud Software and Omnichat 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansOmnichat
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OmnichatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Omnichat. Users appreciate its flexibility to adapt to various business needs, making it a robust choice for mid-market companies.
- Users say that Omnichat shines in its ease of use, with many finding it simple and effective for managing multiple platforms in one place. This is particularly beneficial for small businesses looking for straightforward solutions.
- Reviewers mention that Salesforce Service Cloud offers a user-friendly interface that requires minimal time to learn, which is a significant advantage for teams needing quick onboarding and implementation.
- According to verified reviews, Omnichat's customer support is frequently praised for being prompt and helpful, which can be a crucial factor for businesses that rely on timely assistance to resolve issues.
- G2 reviewers highlight that Salesforce Service Cloud provides extensive features for managing customer relationships, such as the ability to store and organize contacts from various vendors, which enhances overall productivity.
- Users report that while Omnichat effectively facilitates two-way communication between brands and customers, it may lack some of the advanced features found in Salesforce Service Cloud, which could limit its appeal for larger organizations with more complex needs.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Omnichat
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Omnichat
No trial information availableRatings
Meets Requirements
8.6
2,796
8.9
18
Ease of Use
8.4
5,382
8.8
20
Ease of Setup
7.9
4,138
8.3
13
Ease of Admin
8.2
1,536
8.8
11
Quality of Support
8.3
2,572
9.5
18
Has the product been a good partner in doing business?
8.7
1,517
8.9
11
Product Direction (% positive)
8.3
2,752
8.8
19
Features by Category
Ticket and Case Management
8.5
1211
|
Verified
Not enough data
8.4
1207
|
Verified
Not enough data
8.3
1248
|
Verified
Not enough data
8.3
1160
|
Verified
Not enough data
8.1
984
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1023
|
Verified
Not enough data
8.6
1209
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
6.9
8
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1149
|
Verified
Not enough data
8.2
1166
|
Verified
Not enough data
Messenger
Not enough data
7.0
14
Not enough data
6.3
14
Not enough data
8.9
14
Not enough data
8.1
14
Channels
Not enough data
8.1
8
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
7.4
7
Customers
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.8
7
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
7.5
6
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
9.0
15
8.3
119
7.9
15
7.6
118
6.9
14
Design
8.4
116
8.5
11
8.0
116
8.3
10
8.3
119
8.3
10
8.4
119
8.1
9
8.5
115
7.6
9
Generative AI
7.5
112
7.6
9
7.6
111
7.2
9
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
7.8
9
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
7.1
7
Platform
Not enough data
9.2
8
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
8.0
9
Not enough data
8.5
8
Generative AI
Not enough data
6.7
11
Not enough data
6.7
10
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
7.3(won by default)
5
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
7.2(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
6.1(won by default)
6
Not enough data
7.3(won by default)
5
Analytics
Not enough data
7.4(won by default)
7
Not enough data
6.9(won by default)
7
Not enough data
8.8(won by default)
7
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
6.2
7
7.7
107
7.2
6
7.7
108
7.5
6
Communication
8.5
310
|
Verified
9.1
9
8.6
329
|
Verified
8.7
9
8.4
275
|
Verified
6.9
9
8.5
277
|
Verified
7.8
9
7.8
160
6.9
9
Internal Use
8.3
819
|
Verified
6.9
8
8.3
296
|
Verified
7.3
8
8.5
288
|
Verified
6.5
8
8.4
318
|
Verified
6.9
8
8.5
289
|
Verified
7.1
8
8.7
323
|
Verified
7.1
8
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
592
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9
54
Not enough data
8.0
54
Not enough data
Process
8.6
244
Not enough data
8.6
264
Not enough data
8.3
225
Not enough data
Channels
8.8
273
Not enough data
8.4
248
Not enough data
8.5
231
Not enough data
8.6
232
Not enough data
8.6
214
Not enough data
Insight
8.6
230
Not enough data
8.8
265
Not enough data
8.5
204
Not enough data
8.7
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
9.7
6
Not enough data
5.6
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
6.1
6
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Omnichat are categorized as Customer Communications Management and Live Chat
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Omnichat is categorized as Omnichannel Commerce, E-Commerce Personalization, Conversational Marketing, Social Commerce Platforms, and Chatbots
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Omnichat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.1%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Retail
38.5%
Apparel & Fashion
15.4%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Music
3.8%
Other
34.6%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Omnichat has no discussions with answers
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