# Olark vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Olark excels in **ease of use** and **setup** , with users highlighting its simple implementation process and intuitive interface. One user mentioned, "I like the fact that Olark is nice and simple to setup!!" making it a great choice for small businesses looking for straightforward chat solutions.
- **Users say** Rocket.Chat shines in **collaboration features** , particularly for teams. Reviewers appreciate its open-source nature, which allows for customization and transparency in feature development. One user noted, "I find Rocket.Chat very convenient and easy to use," emphasizing its effectiveness for team discussions and project collaboration.
- **According to verified reviews** , Olark's **customer support** is highly rated, with users praising the helpfulness of the support team. This is a significant advantage for businesses that may need assistance during their chat implementation, as one user stated, "Customer support is helpful."
- **Reviewers mention** that Rocket.Chat offers a **decentralized platform** where users have full control over their data. This feature is particularly appealing to organizations concerned about data privacy, with one user highlighting, "You own your own data, that's huge."
- **G2 reviewers report** that while Olark provides essential chat functionalities, it may lack some advanced features that larger teams might require. Users noted that it offers "the basic features that you'll need for your business," which may not be sufficient for more complex needs.
- **Users say** that Rocket.Chat's **customization options** are a strong point, allowing teams to tailor the platform to their specific workflows. However, some users have found the learning curve to be steeper compared to Olark, which is often praised for its straightforward usability.



| | Olark | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 224 | 374 | 
| **Largest Market Segment** | Small-Business (49.5% of reviews) | Mid-Market (50.4% of reviews) | 
| **Entry Level Price** | $17  per month | Free Per Year | 

---
## Top Pros & Cons

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

### Rocket.Chat

Pros:
- Ease of Use (17 reviews)
- Features (14 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | Olark | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 8.9 (209 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 9.3 (211 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 9.0 (113 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 9.0 (115 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 8.8 (174 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (108 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 8.2 (210 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | 
| **Search** | Not enough data | 8.0 (167 reviews) | 

#### Business Instant Messaging 

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | 

#### Business Instant Messaging

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 

#### Software Type

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Functionality

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | 

#### Support

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Olark** | 8.6/10 | 118 |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (8 reviews) | 

#### Communication

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | 9.3 (111 reviews) ✓ Verified | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | 8.8 (108 reviews) ✓ Verified | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (54 reviews) | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | 9.7 (5 reviews) | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (48 reviews) | 

####  Internal Use

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Customization ** | 7.7 (97 reviews) ✓ Verified | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (103 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (74 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (5 reviews) | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | 8.1 (6 reviews) | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (32 reviews) ✓ Verified | 8.7 (82 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Olark** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Olark | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Olark | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 49.5% | 35.6% | 
| **Mid-Market** | 45.0% | 50.4% | 
| **Enterprise** | 5.5% | 13.9% | 

### By Industry

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
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- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
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- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (226 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)

---
## Top Discussions

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/olark-vs-rocket-chat)