2026 Best Software Awards are here!See the list
Compare Okendo and Trustpilot 
Featured Products
At a Glance
Market Segments
Small-Business (74.5% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$19.00 Per Month
Starting at $299.00
Okendo
Star Rating
(257)4.6 out of 5
Market Segments
Small-Business (74.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansTrustpilot
Star Rating
(243)3.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Okendo excels in user experience, with many praising its intuitive dashboard and seamless integration of features. Users have highlighted how easy it is to access customer insights, making it a favorite for those looking for a comprehensive solution.
- Users say Trustpilot offers strong credibility and visibility, which is crucial for businesses aiming to build trust with potential customers. Reviewers appreciate its automation features that streamline feedback collection, although some mention it can be challenging to configure for specific workflows.
- According to verified reviews, Okendo's customer support stands out significantly, with many users noting the exceptional onboarding experience and ongoing assistance. This level of support has made the transition to using Okendo much smoother for many businesses.
- Reviewers mention that Trustpilot, while effective for gathering reviews, has received mixed feedback regarding its ease of use. Some users find the interface less intuitive compared to Okendo, which can lead to a steeper learning curve for new users.
- Users highlight that Okendo's pricing model is particularly attractive, starting at just $19, making it accessible for small businesses. In contrast, Trustpilot's entry-level price of $299 may be a barrier for some smaller companies looking to manage their online reputation.
- G2 reviewers indicate that while Trustpilot has a solid reputation for gathering customer reviews, Okendo's overall higher satisfaction ratings reflect a more positive user experience, particularly in areas like customer feedback management and reporting capabilities.
Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Okendo
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
8.9
193
7.5
207
Ease of Use
9.0
196
8.0
210
Ease of Setup
8.9
176
7.7
118
Ease of Admin
9.0
109
7.8
107
Quality of Support
9.3
190
7.0
193
Has the product been a good partner in doing business?
9.3
108
6.8
105
Product Direction (% positive)
9.5
191
6.3
203
Features by Category
Collection
7.4
124
5.9
37
|
Verified
8.7
137
6.4
37
|
Verified
8.1
128
5.8
34
|
Verified
8.2
123
6.6
32
|
Verified
7.8
118
Feature Not Available
Agentic AI - Review Management
6.4
63
5.7
10
6.4
64
5.7
10
Moderation
8.8
127
5.8
30
|
Verified
8.7
126
6.0
30
|
Verified
8.2
119
6.0
27
|
Verified
Use Cases
9.2
138
6.4
29
|
Verified
7.8
120
6.3
28
|
Verified
8.5
131
5.7
30
|
Verified
Administration
8.3
127
Feature Not Available
7.9
119
6.4
25
|
Verified
7.8
126
6.5
26
|
Verified
8.6
120
6.3
28
|
Verified
6.5
108
Feature Not Available
Display Options
7.5
115
6.4
29
|
Verified
8.5
133
5.8
29
|
Verified
8.7
132
5.6
27
|
Verified
7.5
117
5.8
28
|
Verified
Generative AI
6.8
78
5.6
16
Survey Management
8.2
26
Not enough data
8.6
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
Survey Customization
8.5
24
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
7.2
24
Not enough data
Survey Insights
8.5
27
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
8.1
24
Not enough data
Agentic AI - Survey
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Loyalty Experience
8.7
35
Not enough data
8.3
32
Not enough data
8.4
30
Not enough data
7.6
30
Not enough data
6.6
30
Not enough data
6.6
29
Not enough data
Loyalty Platform
8.0
29
Not enough data
7.9
29
Not enough data
8.0
27
Not enough data
7.0
28
Not enough data
8.4
31
Not enough data
Agentic AI - Loyalty Management
6.0
19
Not enough data
6.6
18
Not enough data
5.7
18
Not enough data
5.6
18
Not enough data
Agentic AI - Customer Advocacy
4.4
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
Consumer Intelligence
9.3
23
7.7
88
|
Verified
6.7
17
6.8
65
8.2
19
7.0
62
|
Verified
Reporting
7.0
15
Feature Not Available
6.5
14
6.7
54
|
Verified
8.1
18
7.7
82
|
Verified
Media Monitoring
5.1
15
6.6
52
|
Verified
5.0
15
6.6
53
|
Verified
4.9
15
Feature Not Available
In-House Management
4.7
13
Feature Not Available
5.6
12
Feature Not Available
Generative AI
6.0
8
6.4
14
Agentic AI - Online Reputation Management
4.7
6
Not enough data
4.2
6
Not enough data
6.4
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.0%
Consumer Goods
20.0%
Apparel & Fashion
16.5%
Cosmetics
9.5%
Health, Wellness and Fitness
9.0%
Other
22.0%
Financial Services
15.2%
Retail
6.9%
Marketing and Advertising
5.6%
Computer Software
4.8%
Consumer Goods
3.9%
Other
63.6%
Discussions
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
