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Compare Okendo and Smile.io 
Featured Products
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Small-Business (92.4% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Okendo
Star Rating
(215)4.6 out of 5
Market Segments
Small-Business (75.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSmile.io
Star Rating
(394)4.6 out of 5
Market Segments
Small-Business (92.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smile.io excels in user-friendliness, with many users highlighting its seamless integration with Shopify. They appreciate how easy it is to launch a loyalty program without extensive development work, making it a great choice for small businesses looking to enhance customer engagement.
- Users say that Okendo provides strong support and onboarding experiences, with many praising the ease of use in the dashboard and reporting features. This makes it a solid option for businesses that value customer insights and require a comprehensive suite of tools.
- Reviewers mention that Smile.io's loyalty program has significantly improved customer engagement, with users noting the ease of earning and redeeming points. This has led to noticeable growth in sales influenced by the program, showcasing its effectiveness in driving customer loyalty.
- According to verified reviews, while both platforms have similar star ratings, Smile.io's higher G2 Score indicates greater overall satisfaction among users. This suggests that Smile.io may offer a more reliable experience for businesses focused on loyalty management.
- Users highlight that Okendo's full suite of features integrates well, which is beneficial for businesses looking for a comprehensive solution. However, some users feel that it may not be as intuitive as Smile.io, particularly for those who prioritize ease of setup and quick implementation.
- G2 reviewers note that Smile.io's quality of support is particularly high, with users rating it highly for responsiveness and helpfulness. This contrasts with Okendo, where while support is praised, some users have indicated a need for more proactive assistance in certain areas.
Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Smile.io
Free
Free
Up to 200 monthly orders
- Points, rewards & referrals
- 15+ ways to earn & redeem
- Discounts & free shipping rewards
Free Trial
Okendo
Free Trial is available
Smile.io
No trial information availableRatings
Meets Requirements
8.9
174
8.7
386
Ease of Use
9.0
177
9.1
391
Ease of Setup
8.9
158
9.2
374
Ease of Admin
9.0
102
9.2
272
Quality of Support
9.3
171
9.5
364
Has the product been a good partner in doing business?
9.2
101
9.3
266
Product Direction (% positive)
9.5
173
9.1
381
Features by Category
Collection
7.4
124
Not enough data
8.7
135
Not enough data
8.1
128
Not enough data
8.2
123
Not enough data
7.7
117
Not enough data
Agentic AI - Review Management
6.4
63
Not enough data
6.4
64
Not enough data
Moderation
8.8
127
Not enough data
8.8
125
Not enough data
8.1
119
Not enough data
Use Cases
9.2
131
Not enough data
7.8
120
Not enough data
8.4
128
Not enough data
Administration
8.3
124
Not enough data
7.9
118
Not enough data
7.9
121
Not enough data
8.6
117
Not enough data
6.5
108
Not enough data
Display Options
7.5
115
Not enough data
8.5
125
Not enough data
8.6
124
Not enough data
7.5
115
Not enough data
Generative AI
6.7
78
Not enough data
Survey Management
8.2
26
Not enough data
8.6
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
Survey Customization
8.5
24
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
7.2
24
Not enough data
Survey Insights
8.5
27
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
8.1
24
Not enough data
Agentic AI - Survey
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Loyalty Experience
8.6
34
9.0
354
8.3
32
8.9
353
8.4
30
8.4
345
7.6
30
8.0
342
6.6
30
6.9
336
6.6
29
6.7
330
Loyalty Platform
8.0
29
7.9
340
7.9
29
8.1
337
8.0
27
8.1
336
7.0
28
7.6
327
8.3
30
8.4
336
Agentic AI - Loyalty Management
6.0
19
7.1
121
6.6
18
8.0
122
5.7
18
7.1
120
5.6
18
7.1
122
Agentic AI - Customer Advocacy
4.4
6
6.9
13
4.2
6
6.7
13
4.4
6
6.0
14
Consumer Intelligence
9.3
23
Not enough data
6.7
17
Not enough data
8.2
19
Not enough data
Reporting
7.0
15
Not enough data
6.5
14
Not enough data
8.1
18
Not enough data
Media Monitoring
5.1
15
Not enough data
5.0
15
Not enough data
4.9
15
Not enough data
In-House Management
4.7
13
Not enough data
5.6
12
Not enough data
Generative AI
6.0
8
Not enough data
Agentic AI - Online Reputation Management
4.7
6
Not enough data
4.2
6
Not enough data
6.4
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Smile.io are categorized as Loyalty Management and Customer Advocacy
Unique Categories
Smile.io has no unique categories
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
22.7%
Consumer Goods
20.4%
Apparel & Fashion
18.2%
Cosmetics
9.4%
Health, Wellness and Fitness
8.3%
Other
21.0%
Retail
35.1%
Apparel & Fashion
12.2%
Consumer Goods
8.7%
Cosmetics
7.9%
Food & Beverages
7.6%
Other
28.5%
Discussions
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 Comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more
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