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Compare Okendo and Smile.io 
Featured Products
At a Glance
Market Segments
Small-Business (75.6% of reviews)
Small-Business (92.1% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Okendo
Star Rating
(282)4.6 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSmile.io
Star Rating
(424)4.6 out of 5
Market Segments
Small-Business (92.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smile.io excels in user experience, with many users highlighting its easy setup and seamless integration with platforms like Shopify. One user mentioned, "It is very easy to setup and use," which reflects the overall satisfaction with its intuitive design.
- Users say that Okendo provides excellent customer support, particularly noting the personalized attention from account managers. One reviewer shared, "I find the customer support at Okendo fantastic, especially having our own account manager," indicating a strong commitment to client needs.
- Reviewers mention that Smile.io has a higher overall satisfaction score, which is supported by its substantial number of reviews. With 421 total reviews compared to Okendo's 271, users feel more confident in the reliability of Smile.io's performance and features.
- According to verified reviews, both platforms have similar star ratings, but Smile.io's higher G2 Score suggests a more favorable perception among users. Reviewers appreciate Smile.io's analytics capabilities, stating, "When it comes to analytics, it’s the best tool I’ve used so far," showcasing its strength in data-driven insights.
- Users highlight that while Okendo has made strides in its feature set, some users still find Smile.io's pre-built functionalities to be more reliable and straightforward. One user noted, "The pre-built functionalities are reliable and straight to the point," which can be a deciding factor for those looking for ease of use.
- Reviewers indicate that both platforms are user-friendly, but Smile.io edges out with slightly higher scores in ease of use and setup. Users have commented on how "it's easy to navigate and implement," which can significantly enhance day-to-day operations for small businesses.
Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Smile.io
Free
Free
Up to 200 monthly orders
- Points, rewards & referrals
- 15+ ways to earn & redeem
- Discounts & free shipping rewards
Free Trial
Okendo
Free Trial is available
Smile.io
No trial information availableRatings
Meets Requirements
9.0
206
8.6
413
Ease of Use
9.0
209
9.1
418
Ease of Setup
9.0
188
9.1
401
Ease of Admin
9.0
113
9.1
287
Quality of Support
9.3
203
9.5
386
Has the product been a good partner in doing business?
9.3
112
9.3
280
Product Direction (% positive)
9.5
204
9.1
406
Features by Category
Collection
7.4
124
Not enough data
8.7
142
Not enough data
8.1
128
Not enough data
8.2
123
Not enough data
7.8
118
Not enough data
Agentic AI - Review Management
6.4
63
Not enough data
6.4
64
Not enough data
Moderation
8.8
129
Not enough data
8.7
127
Not enough data
8.2
119
Not enough data
Use Cases
9.3
141
Not enough data
7.8
120
Not enough data
8.5
134
Not enough data
Administration
8.4
131
Not enough data
7.9
119
Not enough data
7.8
129
Not enough data
8.6
123
Not enough data
6.5
108
Not enough data
Display Options
7.5
115
Not enough data
8.5
135
Not enough data
8.7
138
Not enough data
7.5
117
Not enough data
Generative AI
6.8
78
Not enough data
Survey Management
8.3
27
Not enough data
8.7
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
Survey Customization
8.5
25
Not enough data
8.8
25
Not enough data
8.4
24
Not enough data
7.2
24
Not enough data
Survey Insights
8.5
28
Not enough data
7.5
24
Not enough data
7.8
26
Not enough data
8.2
25
Not enough data
Agentic AI - Survey
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Loyalty Experience
8.7
36
9.1
372
8.3
33
8.9
373
8.5
31
8.4
349
7.6
31
7.9
344
6.7
31
6.9
337
6.7
30
6.7
332
Loyalty Platform
8.0
29
7.9
344
8.0
30
8.1
339
8.0
28
8.1
343
7.1
29
7.6
329
8.4
33
8.5
353
Agentic AI - Loyalty Management
6.2
20
7.1
121
6.8
19
8.0
123
5.7
18
7.1
120
5.6
18
7.1
122
Agentic AI - Customer Advocacy
4.4
6
6.9
13
4.2
6
6.7
13
4.4
6
6.0
14
Consumer Intelligence
9.3
23
Not enough data
6.7
17
Not enough data
8.2
19
Not enough data
Reporting
7.0
15
Not enough data
6.5
14
Not enough data
8.1
18
Not enough data
Media Monitoring
5.1
15
Not enough data
5.0
15
Not enough data
4.9
15
Not enough data
In-House Management
4.7
13
Not enough data
5.6
12
Not enough data
Generative AI
6.0
8
Not enough data
Agentic AI - Online Reputation Management
4.7
6
Not enough data
4.2
6
Not enough data
6.4
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Smile.io are categorized as Loyalty Management and Customer Advocacy
Unique Categories
Smile.io has no unique categories
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
22.5%
Consumer Goods
20.2%
Apparel & Fashion
16.9%
Health, Wellness and Fitness
9.4%
Cosmetics
8.9%
Other
22.1%
Retail
34.0%
Apparel & Fashion
12.9%
Consumer Goods
8.6%
Cosmetics
8.1%
Food & Beverages
7.9%
Other
28.6%
Discussions
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 Comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more
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