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Compare Okendo and Shopper Approved 
Featured Products
At a Glance
Market Segments
Small-Business (74.2% of reviews)
Small-Business (85.3% of reviews)
Entry-Level Pricing
$19.00 Per Month
Starting at $119.00 Per Month
Okendo
Star Rating
(266)4.6 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansShopper Approved
Star Rating
(231)4.8 out of 5
Market Segments
Small-Business (85.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $119.00 Per Month
Learn more about Shopper ApprovedSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Okendo excels in overall user satisfaction, reflected in its higher G2 Score compared to Shopper Approved. Users appreciate the seamless integration of features and the intuitive dashboard, which enhances their ability to access customer insights effectively.
- Users say that Shopper Approved stands out for its robust review management capabilities, particularly through SMS and email surveys. Reviewers highlight how the platform boosts SEO and conversion rates by collecting authentic customer reviews, which helps build trust in their brand.
- According to verified reviews, Okendo's onboarding process is notably smooth, with many users praising the support they received during setup. This ease of implementation allows teams to focus more on utilizing the software rather than troubleshooting issues.
- Reviewers mention that Shopper Approved offers a unique video review feature, which adds a dynamic element to customer feedback collection. This capability is seen as a significant advantage for businesses looking to enhance their online presence and engage customers more effectively.
- Users highlight that while both platforms provide quality support, Shopper Approved receives slightly higher marks for its customer service. Reviewers appreciate the responsiveness and helpfulness of the support team, which contributes to a positive user experience.
- G2 reviewers note that Okendo, despite its lower overall satisfaction score, still provides a comprehensive suite of tools that many users find beneficial. However, some users feel that it could improve in areas like adaptive learning and proactive assistance, which are less emphasized compared to Shopper Approved's strengths.
Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Shopper Approved
Starter Package
Starting at $119.00
Per Month
- Shopper Approved Seller Ratings with our proprietary process that collects up to 10x more reviews.
Free Trial
Okendo
Free Trial is available
Shopper Approved
Free Trial is available
Ratings
Meets Requirements
9.0
198
9.3
184
Ease of Use
9.0
201
9.3
184
Ease of Setup
9.0
181
9.1
136
Ease of Admin
9.0
110
9.1
121
Quality of Support
9.3
195
9.4
179
Has the product been a good partner in doing business?
9.3
109
9.5
118
Product Direction (% positive)
9.5
196
8.4
172
Features by Category
Collection
7.4
124
8.2
67
|
Verified
8.7
139
8.8
79
|
Verified
8.1
128
8.3
78
|
Verified
8.2
123
Feature Not Available
7.8
118
7.5
63
|
Verified
Agentic AI - Review Management
6.4
63
5.3
5
6.4
64
5.3
5
Moderation
8.8
129
9.0
75
|
Verified
8.7
127
8.9
72
|
Verified
8.2
119
8.5
63
|
Verified
Use Cases
9.3
140
9.0
75
|
Verified
7.8
120
8.5
66
|
Verified
8.5
132
9.1
72
|
Verified
Administration
8.4
129
7.5
61
|
Verified
7.9
119
8.0
68
|
Verified
7.8
126
8.2
64
|
Verified
8.6
122
8.2
62
|
Verified
6.5
108
Feature Not Available
Display Options
7.5
115
8.7
75
|
Verified
8.5
134
8.7
73
|
Verified
8.7
135
Feature Not Available
7.5
117
8.3
62
|
Verified
Generative AI
6.8
78
7.0
40
Survey Management
8.3
27
Not enough data
8.7
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
Survey Customization
8.5
25
Not enough data
8.8
25
Not enough data
8.4
24
Not enough data
7.2
24
Not enough data
Survey Insights
8.5
28
Not enough data
7.5
24
Not enough data
7.8
26
Not enough data
8.2
25
Not enough data
Agentic AI - Survey
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Loyalty Experience
8.7
36
Not enough data
8.3
33
Not enough data
8.5
31
Not enough data
7.6
31
Not enough data
6.7
31
Not enough data
6.7
30
Not enough data
Loyalty Platform
8.0
29
Not enough data
8.0
30
Not enough data
8.0
28
Not enough data
7.1
29
Not enough data
8.4
32
Not enough data
Agentic AI - Loyalty Management
6.2
20
Not enough data
6.8
19
Not enough data
5.7
18
Not enough data
5.6
18
Not enough data
Agentic AI - Customer Advocacy
4.4
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
Consumer Intelligence
9.3
23
9.4
93
|
Verified
6.7
17
8.4
68
8.2
19
8.6
72
|
Verified
Reporting
7.0
15
Feature Not Available
6.5
14
7.7
53
|
Verified
8.1
18
8.8
89
|
Verified
Media Monitoring
5.1
15
6.9
53
|
Verified
5.0
15
7.0
52
4.9
15
7.1
51
|
Verified
In-House Management
4.7
13
Feature Not Available
5.6
12
Feature Not Available
Generative AI
6.0
8
6.4
30
Agentic AI - Online Reputation Management
4.7
6
6.0
5
4.2
6
6.0
5
6.4
6
6.3
5
4.7
6
6.0
5
5.0
6
6.0
5
4.7
6
5.7
5
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Shopper Approved are categorized as Online Reputation Management and Review Management
Unique Categories
Shopper Approved has no unique categories
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopper Approved
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
22.9%
Consumer Goods
20.0%
Apparel & Fashion
16.1%
Health, Wellness and Fitness
9.3%
Cosmetics
9.3%
Other
22.4%
Retail
31.1%
Consumer Goods
7.6%
Health, Wellness and Fitness
7.1%
Automotive
5.8%
Wholesale
3.1%
Other
45.3%
Discussions
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
Is Shopper Approved legitimate?
2 Comments
JD
Shopper Approved is legitimate and they have great customer service.Read more
What does Shopper Approved do?
1 Comment
MT
Shopper Approved is a customer review platform that helps businesses collect, manage, and display customer feedback and reviews. It offers a variety of...Read more
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