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Compare Okendo and Sendlane 
Featured Products
At a Glance
Market Segments
Small-Business (74.5% of reviews)
Small-Business (82.9% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Okendo
Star Rating
(258)4.6 out of 5
Market Segments
Small-Business (74.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSendlane
Star Rating
(72)4.7 out of 5
Market Segments
Small-Business (82.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Okendo excels in customer support, with users highlighting the team's supportive nature and seamless onboarding experience. Many appreciate the ease of use in the dashboard and the valuable customer insights it provides.
- Users say Sendlane stands out for its intuitive interface, featuring a clean dashboard and drag-and-drop functionality that simplifies email and SMS marketing. This user-friendly design is frequently praised for making implementation straightforward.
- According to verified reviews, Okendo has a strong reputation for its comprehensive suite of features that integrate well together, which users find beneficial for managing customer reviews and insights without requiring extensive support from their teams.
- Reviewers mention that Sendlane offers exceptional email deliverability and 24/7 customer support, even on holidays. This level of accessibility is a significant advantage for businesses that rely on timely communication with their clients.
- Users highlight that while both platforms are easy to use, Sendlane slightly edges out in setup and administration ease, with reviewers noting its seamless integration with other tools, which helps automate client data synchronization.
- G2 reviewers indicate that Okendo's overall user satisfaction is reflected in its higher G2 Score, suggesting a strong performance in quality and support, while Sendlane, despite fewer reviews, garners high ratings for its functionality and customer service.
Pricing
Entry-Level Pricing
Okendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Sendlane
60-Day Free Trial
Free
Give our Growth plan a spin for free! Start with a 60-day trial no credit card required.
- Access to all features
- Access to 24/7/365 support- Live chat and email
Free Trial
Okendo
Free Trial is available
Sendlane
Free Trial is available
Ratings
Meets Requirements
8.9
193
9.2
55
Ease of Use
9.0
196
9.0
56
Ease of Setup
8.9
176
9.2
26
Ease of Admin
9.0
109
9.4
24
Quality of Support
9.3
190
9.2
58
Has the product been a good partner in doing business?
9.3
108
9.0
25
Product Direction (% positive)
9.5
191
9.8
53
Features by Category
Email Marketing
Not enough data
9.0
41
Not enough data
9.3
40
Not enough data
9.0
41
Not enough data
9.1
30
Online Marketing
Not enough data
7.7
29
Not enough data
8.6
30
Not enough data
8.6
34
Not enough data
7.9
37
Not enough data
7.9
29
Lead Management
Not enough data
8.6
35
Not enough data
8.6
36
Not enough data
8.8
38
Not enough data
Feature Not Available
Not enough data
8.4
35
Not enough data
8.5
37
Not enough data
8.3
30
Not enough data
8.3
29
Campaign Management
Not enough data
8.4
31
Not enough data
7.3
25
Not enough data
7.7
26
Not enough data
7.7
26
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
24
Reporting & Analytics
Not enough data
8.5
35
Not enough data
8.0
31
Not enough data
8.2
28
Not enough data
8.3
26
Not enough data
Feature Not Available
Platform
Not enough data
8.4
27
Not enough data
8.2
26
Not enough data
8.7
24
Not enough data
7.6
22
Not enough data
Feature Not Available
Not enough data
9.0
27
Not enough data
7.8
21
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
27
Not enough data
8.7
26
Not enough data
8.5
25
Text Messaging
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
SMS Platform
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
7.4
124
Not enough data
8.7
137
Not enough data
8.1
128
Not enough data
8.2
123
Not enough data
7.8
118
Not enough data
Agentic AI - Review Management
6.4
63
Not enough data
6.4
64
Not enough data
Moderation
8.8
127
Not enough data
8.7
126
Not enough data
8.2
119
Not enough data
Use Cases
9.2
138
Not enough data
7.8
120
Not enough data
8.5
131
Not enough data
Administration
8.3
127
Not enough data
7.9
119
Not enough data
7.8
126
Not enough data
8.6
120
Not enough data
6.5
108
Not enough data
Display Options
7.5
115
Not enough data
8.5
133
Not enough data
8.7
132
Not enough data
7.5
117
Not enough data
Generative AI
6.8
78
Not enough data
Survey Management
8.2
26
Not enough data
8.6
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
Survey Customization
8.5
24
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
7.2
24
Not enough data
Survey Insights
8.5
27
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
8.1
24
Not enough data
Agentic AI - Survey
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Loyalty Experience
8.7
35
Not enough data
8.3
32
Not enough data
8.4
30
Not enough data
7.6
30
Not enough data
6.6
30
Not enough data
6.6
29
Not enough data
Loyalty Platform
8.0
29
Not enough data
7.9
29
Not enough data
8.0
27
Not enough data
7.0
28
Not enough data
8.4
31
Not enough data
Agentic AI - Loyalty Management
6.0
19
Not enough data
6.6
18
Not enough data
5.7
18
Not enough data
5.6
18
Not enough data
Agentic AI - Customer Advocacy
4.4
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
Consumer Intelligence
9.3
23
Not enough data
6.7
17
Not enough data
8.2
19
Not enough data
Reporting
7.0
15
Not enough data
6.5
14
Not enough data
8.1
18
Not enough data
Media Monitoring
5.1
15
Not enough data
5.0
15
Not enough data
4.9
15
Not enough data
In-House Management
4.7
13
Not enough data
5.6
12
Not enough data
Generative AI
6.0
8
Not enough data
Agentic AI - Online Reputation Management
4.7
6
Not enough data
4.2
6
Not enough data
6.4
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Okendo and Sendlane are categorized as Review Management
Unique Categories
Okendo is categorized as Loyalty Management, Online Reputation Management, Survey, and Customer Advocacy
Sendlane is categorized as SMS Marketing and Marketing Automation
Reviews
Reviewers' Company Size
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
23.0%
Consumer Goods
20.0%
Apparel & Fashion
16.5%
Cosmetics
9.5%
Health, Wellness and Fitness
9.0%
Other
22.0%
Marketing and Advertising
24.3%
Health, Wellness and Fitness
12.9%
Consumer Goods
5.7%
Professional Training & Coaching
4.3%
Internet
4.3%
Other
48.6%
Discussions
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
What performance increase have you see with respect to your open rates after switching to sendlane?
2 Comments
AO
I never switched to Sendlane. It was my first and to date only.Read more
Sendlane has no more discussions with answers
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