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Compare Odoo CRM and Zurmo 
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At a Glance
Market Segments
Small-Business (68.5% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
$32 month
Odoo CRM
Star Rating
(164)4.1 out of 5
Market Segments
Small-Business (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMZurmo
Star Rating
(18)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$32 month
Learn more about ZurmoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Odoo CRM excels in customization options, allowing businesses to tailor the software to their specific needs, while Zurmo's customization capabilities are seen as more limited, which may restrict flexibility for some users.
- Reviewers mention that Zurmo offers superior customer support features, particularly with its Customer Support Portal and Support Analytics, which received higher ratings compared to Odoo CRM, indicating a more robust support system for users.
- G2 users highlight that Odoo CRM has a more comprehensive approach to Sales Force Automation, particularly in Opportunity & Pipeline Management, where it outperforms Zurmo, making it a better choice for sales-driven organizations.
- Users on G2 say that Zurmo shines in Marketing ROI Analytics, with a higher score than Odoo CRM, suggesting that Zurmo provides better insights into marketing effectiveness, which is crucial for businesses focused on optimizing their marketing strategies.
- Reviewers mention that Odoo CRM's ease of use is slightly lower than Zurmo's, with Odoo scoring 8.3 compared to Zurmo's 9.0, indicating that new users may find Zurmo more intuitive and easier to navigate.
- Users report that Odoo CRM's performance and reliability are rated higher than Zurmo's, with a score of 8.5 compared to 8.3, suggesting that Odoo may offer a more stable experience for users who rely heavily on the software for daily operations.
Pricing
Entry-Level Pricing
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Free Trial
Odoo CRM
Free Trial is available
Zurmo
No trial information availableRatings
Meets Requirements
8.1
112
8.3
17
Ease of Use
8.3
113
8.9
17
Ease of Setup
7.8
75
7.2
6
Ease of Admin
8.1
57
7.5
6
Quality of Support
7.8
113
8.5
14
Has the product been a good partner in doing business?
8.1
61
7.8
6
Product Direction (% positive)
8.7
108
7.7
15
Features by Category
Sales Force Automation
7.8
79
|
Verified
8.5
13
7.9
65
8.3
11
8.4
81
|
Verified
8.9
11
8.0
82
|
Verified
8.5
13
7.5
70
|
Verified
8.0
11
7.7
73
|
Verified
7.6
11
7.7
76
|
Verified
8.3
12
8.1
77
|
Verified
8.3
11
7.9
77
|
Verified
9.1
11
Marketing Automation
7.9
66
|
Verified
8.2
11
8.0
64
8.5
11
8.3
73
|
Verified
8.3
12
8.0
60
|
Verified
9.0
10
Customer Support
8.0
66
|
Verified
8.3
10
7.9
67
|
Verified
8.7
10
7.6
70
|
Verified
8.2
11
7.4
63
|
Verified
8.0
9
7.7
67
|
Verified
8.7
10
Reporting & Analytics
7.9
77
|
Verified
8.8
13
7.9
78
|
Verified
8.8
12
7.5
69
|
Verified
8.7
10
Mobile & Social
7.8
62
|
Verified
8.8
11
7.6
58
|
Verified
8.2
11
7.4
67
|
Verified
8.1
12
Platform
8.3
59
|
Verified
7.7
5
7.9
56
|
Verified
Not enough data
8.4
62
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
8.2
52
|
Verified
Not enough data
7.7
54
|
Verified
Not enough data
8.5
59
|
Verified
8.3
5
7.8
56
|
Verified
8.7
5
Integration
8.0
57
|
Verified
Not enough data
7.8
51
|
Verified
Not enough data
7.7
49
|
Verified
Not enough data
Generative AI
7.2
30
Not enough data
Agentic AI - CRM
7.1
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
Categories
Categories
Shared Categories
Odoo CRM and Zurmo are categorized as CRM
Unique Categories
Odoo CRM has no unique categories
Zurmo has no unique categories
Reviews
Reviewers' Company Size
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zurmo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.1%
Computer Software
9.1%
Construction
4.9%
Marketing and Advertising
3.5%
Retail
2.8%
Other
63.6%
Information Technology and Services
22.2%
Marketing and Advertising
11.1%
Internet
11.1%
Computer Software
11.1%
Wholesale
5.6%
Other
38.9%
Alternatives
Discussions
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
Zurmo has no more discussions with answers
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