# Odoo CRM vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Odoo CRM excels in its **user-friendly interface** , making it accessible even for those with basic project management skills. Users appreciate its ability to seamlessly integrate with internal applications, enhancing overall workflow efficiency.
- **Users say** that Zoho CRM Plus stands out for its **comprehensive feature set** , which combines sales, support, and analytics in one platform. This integration helps maintain a clear understanding of lead flow, making it easier for teams to manage customer interactions effectively.
- **According to verified reviews** , Odoo CRM is praised for its **affordability** , with a lower entry-level price compared to Zoho CRM Plus. This makes it an attractive option for small businesses looking to manage their CRM needs without breaking the bank.
- **Reviewers mention** that Zoho CRM Plus offers a more robust **support experience** , with higher ratings for quality of support. Users have highlighted the effectiveness of the support team in resolving issues quickly, which can be crucial for maintaining business operations.
- **Users report** that while Odoo CRM has a strong focus on **customization** , allowing businesses to tailor the software to their specific needs, some users have faced challenges with configuration, indicating a potential learning curve for new users.
- **G2 reviewers note** that Zoho CRM Plus provides a more streamlined **setup process** , with many users finding it easier to get started compared to Odoo CRM. This can be a significant advantage for teams looking to implement a CRM solution quickly and efficiently.



| | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 205 | 129 | 
| **Largest Market Segment** | Small-Business (67.8% of reviews) | Small-Business (56.2% of reviews) | 
| **Entry Level Price** | $24 per app/ per user/ per month | $57.00 Per Month | 

---
## Top Pros & Cons

### Odoo CRM

Pros:
- Ease of Use (20 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Limited Customization (8 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.3 (144 reviews) | 8.8 (96 reviews) | 
  | **Ease of Use** | 8.3 (148 reviews) | 8.6 (98 reviews) | 
  | **Ease of Setup** | 7.8 (110 reviews) | 8.3 (78 reviews) | 
  | **Ease of Admin** | 8.1 (63 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 7.8 (143 reviews) | 8.6 (88 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (67 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 8.6 (134 reviews) | 9.2 (90 reviews) | 

---
## Pricing

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | 8.1/10 | 140 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.0 (97 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.0 (70 reviews) | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (100 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.3 (101 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (75 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 7.8 (80 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.8 (83 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.3 (90 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.1 (88 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 8.2 (74 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 8.1 (70 reviews) | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 8.5 (88 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.1 (64 reviews) ✓ Verified | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 8.1 (70 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.1 (70 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 7.7 (74 reviews) ✓ Verified | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (67 reviews) ✓ Verified | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (72 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 8.0 (88 reviews) ✓ Verified | 8.7 (62 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (90 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 7.6 (73 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (66 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 7.8 (63 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | 
| **Mobile User Support** | 7.5 (71 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.3 (61 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **Workflow Capability** | 7.9 (60 reviews) ✓ Verified | 8.7 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (62 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (54 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.3 (53 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (55 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.5 (62 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (56 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (57 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 7.9 (53 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.7 (51 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.4 (32 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (17 reviews) | 7.6 (16 reviews) | 
| **Multi-step Planning** | 8.9 (18 reviews) | 8.3 (15 reviews) | 
| **Cross-system Integration** | 9.0 (18 reviews) | 8.3 (18 reviews) | 
| **Adaptive Learning** | 8.6 (16 reviews) | 8.2 (17 reviews) | 
| **Natural Language Interaction** | 8.6 (13 reviews) | 7.9 (15 reviews) | 
| **Proactive Assistance** | 8.5 (14 reviews) | 8.2 (16 reviews) | 
| **Decision Making** | 8.9 (16 reviews) | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Odoo CRM** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Odoo CRM | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 67.8% | 56.2% | 
| **Mid-Market** | 27.3% | 38.0% | 
| **Enterprise** | 4.9% | 5.8% | 

### By Industry

#### Odoo CRM

- **Information Technology and Services:** 14.0%
- **Computer Software:** 9.0%
- **Construction:** 5.1%
- **Marketing and Advertising:** 3.9%
- **Computer & Network Security:** 3.4%
- **Consulting:** 2.8%
- **Wholesale:** 2.8%
- **Retail:** 2.8%
- **Accounting:** 2.2%
- **Education Management:** 2.2%
- **Other:** 51.7%

#### Zoho CRM Plus

- **Information Technology and Services:** 21.5%
- **Computer Software:** 12.1%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.7%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25857 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (648 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (104 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25857 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14868 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (539 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1350 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/odoo-crm-vs-zoho-crm-plus-2018-12-06)