# Odoo CRM vs Oracle Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that Oracle Sales Cloud excels in centralizing customer and sales information, providing sales teams with enhanced visibility into opportunities and interactions. Users appreciate its automation features, which help streamline processes and improve efficiency. - **Users say** Odoo CRM stands out for its flexibility and adaptability, allowing businesses to customize workflows and pipelines easily. This practical approach makes it particularly appealing for small businesses looking for a tailored solution. - **Reviewers mention** that Oracle Sales Cloud's built-in AI capabilities are a significant advantage, offering predictive analytics for lead scoring and opportunity forecasting. This feature actively guides sales reps on their next steps, enhancing decision-making. - **According to verified reviews** , Odoo CRM is praised for its user-friendly interface and customizable dashboard, making it easy for teams to track sales and manage pipelines effectively. This ease of use is a key factor for many small businesses. - **G2 reviewers highlight** that while Oracle Sales Cloud has a higher overall satisfaction score, Odoo CRM's recent user feedback indicates a strong performance in areas like ease of setup and administration, which are crucial for smaller organizations with limited resources. - **Users report** that both platforms have their strengths, but Odoo CRM's focus on user experience and customization options often leads to higher satisfaction among small business users, while Oracle Sales Cloud is favored by larger enterprises for its comprehensive features and robust analytics. | | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Star Rating** | 4.1 out of 5 | 3.9 out of 5 | | **Total Reviews** | 202 | 155 | | **Largest Market Segment** | Small-Business (67.4% of reviews) | Enterprise (49.6% of reviews) | | **Entry Level Price** | $24 per app/ per user/ per month | $65/ month per user | --- ## Top Pros & Cons ### Odoo CRM Pros: - Ease of Use (20 reviews) - Lead Management (11 reviews) Cons: - Learning Curve (13 reviews) - Limited Customization (8 reviews) ### Oracle Sales Cloud Pros: - Integration (4 reviews) - Feature Richness (3 reviews) Cons: - Learning Curve (5 reviews) - High Complexity (3 reviews) --- ## Ratings Comparison | Rating | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Meets Requirements** | 8.3 (139 reviews) | 8.0 (111 reviews) | | **Ease of Use** | 8.2 (143 reviews) | 7.8 (110 reviews) | | **Ease of Setup** | 7.7 (105 reviews) | 6.9 (67 reviews) | | **Ease of Admin** | 8.1 (63 reviews) | 6.8 (54 reviews) | | **Quality of Support** | 7.8 (138 reviews) | 7.5 (103 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (67 reviews) | 7.1 (51 reviews) | | **Product Direction (% positive)** | 8.6 (132 reviews) | 8.0 (104 reviews) | --- ## Pricing ### Odoo CRM #### Entry-Level Pricing Plan: Odoo CRM Price: $24 per app/ per user/ per month Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD). Key Features: - Cloud/ On Premise Hosting - Native Integration - Native Payment/Shipping/VoIP [Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) #### Free Trial Yes ### Oracle Sales Cloud #### Entry-Level Pricing Plan: Professional Edition Price: $65 / month per user Key Features: - CX Core - Mobile App for Smartphones and Tablets - Sales Analytics [Browse all 4 editions](https://www.g2.com/products/oracle-sales-cloud/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Odoo CRM** | 8.1/10 | 135 | | **Oracle Sales Cloud** | 7.5/10 | 108 | #### Sales Force Automation | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.0 (96 reviews) ✓ Verified | 7.8 (83 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.0 (69 reviews) | 7.8 (62 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.5 (98 reviews) ✓ Verified | 7.6 (83 reviews) ✓ Verified | | **Task / Activity Management** | 8.3 (98 reviews) ✓ Verified | 7.8 (80 reviews) ✓ Verified | | **Territory & Quota Management** | 7.6 (75 reviews) ✓ Verified | 7.4 (69 reviews) ✓ Verified | | **Desktop Integration** | 7.8 (81 reviews) ✓ Verified | 7.6 (72 reviews) ✓ Verified | | **Product & Price List Management** | 7.8 (82 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (87 reviews) ✓ Verified | 7.5 (69 reviews) ✓ Verified | | **Customer Contract Management** | 8.1 (86 reviews) ✓ Verified | 7.6 (63 reviews) ✓ Verified | #### Marketing Automation | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Email Marketing** | 8.2 (74 reviews) ✓ Verified | 7.3 (56 reviews) ✓ Verified | | **Campaign Management** | 8.1 (70 reviews) | Feature Not Available | | **Lead Management** | 8.5 (85 reviews) ✓ Verified | 7.7 (68 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.0 (63 reviews) ✓ Verified | Feature Not Available | #### Customer Support | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Case Management** | 8.0 (69 reviews) ✓ Verified | 7.4 (60 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (70 reviews) ✓ Verified | 7.5 (61 reviews) ✓ Verified | | **Knowledge Base** | 7.6 (73 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | | **Call Center Features** | 7.6 (67 reviews) ✓ Verified | 7.1 (56 reviews) ✓ Verified | | **Support Analytics** | 7.8 (71 reviews) ✓ Verified | 7.3 (57 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Reporting** | 8.0 (86 reviews) ✓ Verified | 7.7 (74 reviews) ✓ Verified | | **Dashboards** | 8.2 (88 reviews) ✓ Verified | 7.8 (75 reviews) ✓ Verified | | **Forecasting** | 7.6 (72 reviews) ✓ Verified | 7.8 (67 reviews) ✓ Verified | #### Mobile & Social | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Social Collaboration Features** | 7.9 (66 reviews) ✓ Verified | 7.6 (61 reviews) ✓ Verified | | **Social Network Integration** | 7.7 (62 reviews) ✓ Verified | Feature Not Available | | **Mobile User Support** | 7.5 (71 reviews) ✓ Verified | 7.4 (65 reviews) ✓ Verified | #### Platform | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Customization** | 8.3 (61 reviews) ✓ Verified | 7.3 (50 reviews) ✓ Verified | | **Workflow Capability** | 7.9 (60 reviews) ✓ Verified | 7.2 (45 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.4 (62 reviews) ✓ Verified | 7.5 (50 reviews) ✓ Verified | | **Internationalization** | 7.9 (54 reviews) ✓ Verified | 7.5 (38 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (53 reviews) ✓ Verified | 7.5 (47 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.7 (55 reviews) ✓ Verified | 7.3 (45 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (62 reviews) ✓ Verified | 7.4 (51 reviews) ✓ Verified | | **Output Document Generation** | 7.8 (56 reviews) ✓ Verified | 7.4 (37 reviews) ✓ Verified | #### Integration | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.0 (57 reviews) ✓ Verified | 7.0 (49 reviews) ✓ Verified | | **Integration APIs** | 7.9 (53 reviews) ✓ Verified | 7.0 (46 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.7 (51 reviews) ✓ Verified | 7.1 (38 reviews) ✓ Verified | #### Generative AI | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **AI Text Generation** | 7.4 (32 reviews) | 8.0 (18 reviews) | #### Agentic AI - CRM | Feature | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 7.9 (15 reviews) | 8.0 (5 reviews) | | **Multi-step Planning** | 8.8 (16 reviews) | 7.3 (5 reviews) | | **Cross-system Integration** | 9.0 (19 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (14 reviews) | 7.7 (5 reviews) | | **Natural Language Interaction** | 8.6 (13 reviews) | 8.0 (5 reviews) | | **Proactive Assistance** | 8.3 (13 reviews) | 8.0 (5 reviews) | | **Decision Making** | 8.8 (15 reviews) | 8.1 (6 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) --- ## Reviewer Demographics ### By Company Size | Segment | Odoo CRM | Oracle Sales Cloud | |---|---|---| | **Small-Business** | 67.4% | 15.8% | | **Mid-Market** | 27.5% | 34.5% | | **Enterprise** | 5.1% | 49.6% | ### By Industry #### Odoo CRM - **Information Technology and Services:** 14.5% - **Computer Software:** 8.7% - **Construction:** 5.2% - **Wholesale:** 3.5% - **Marketing and Advertising:** 3.5% - **Consulting:** 2.9% - **Computer & Network Security:** 2.9% - **Retail:** 2.9% - **Logistics and Supply Chain:** 2.3% - **Management Consulting:** 2.3% - **Other:** 51.4% #### Oracle Sales Cloud - **Information Technology and Services:** 18.7% - **Computer Software:** 9.4% - **Financial Services:** 5.0% - **Automotive:** 3.6% - **Accounting:** 2.9% - **Hospital & Health Care:** 2.9% - **Food & Beverages:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Human Resources:** 2.2% - **Insurance:** 2.2% - **Other:** 48.9% --- ## Alternatives ### Alternatives to Odoo CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2929 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3049 reviews) - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (102 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) ### Alternatives to Oracle Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2929 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [Act!](https://www.g2.com/products/act/reviews) — 3.9/5 stars (512 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3049 reviews) --- ## Top Discussions ### Odoo CRM - Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..." - Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment > **Top comment:** "Control sales activities, inventory, billing, and marketing" - Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..." ### Oracle Sales Cloud - Title: [Is Salesforce an Oracle product?](https://www.g2.com/discussions/is-salesforce-an-oracle-product) — 2 comments > **Top comment:** "No" - Title: [Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present and crunch information conveniently from the entire organization and association, in addition to outer/non-claimed information. Simple natural utilization of the instrument (program and portable application), doesn't require unique preparation to utilize any of it. Ultimately, lower cost than most, I get it's least expense for its classification. Who could want anything more in this item? Top quality, minimal expense, solid rumored maker for coherence. For the designers too the structure is basic and strong.](https://www.g2.com/discussions/strong-straightforward-instrument-to-work-with-deals-people-and-outreach-groups-and-administration-people-and-organizations-complex-stage-that-can-present-and-crunch-information-conveniently-from-the-entire-organization-and-association-in-addition-to-oute) — 1 comment, 1 upvote > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle Sales Cloud?](https://www.g2.com/discussions/what-is-oracle-sales-cloud) — 1 comment > **Top comment:** "Strong straightforward instrument to work with deals people and outreach groups, and administration people and organizations. Complex stage that can present..." - Title: [What is Oracle engagement cloud?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud) — 1 comment > **Top comment:** "Oracle Engagement Cloud is a previous name, for what is now called Oracle CX Sales. The fact of the market is this: every staff in every business is..." - Title: [Does Oracle Sales Cloud have Partner Relationship Management (PRM) capabilities?](https://www.g2.com/discussions/productivity-fe872259-bd57-4d28-b816-6b1e7fe6e7c5) — 1 comment, 1 upvote > **Top comment:** "Yes, Engagement Cloud has a dedicated module to manage partners:..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/odoo-crm-vs-oracle-sales-cloud)