Compare Observe.AI and Sestek Speech Analytics 
Featured Products
At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Observe.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISestek Speech Analytics
Star Rating
(22)4.8 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sestek Speech AnalyticsObserve.AI vs Sestek Speech Analytics
When assessing the two solutions, reviewers found Observe.AI easier to use. However, Sestek Speech Analytics is easier to set up and administer. Reviewers also preferred doing business with Sestek Speech Analytics overall.
- Reviewers felt that Sestek Speech Analytics meets the needs of their business better than Observe.AI.
- When comparing quality of ongoing product support, reviewers felt that Sestek Speech Analytics is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sestek Speech Analytics over Observe.AI.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableSestek Speech Analytics
No pricing availableFree Trial
Observe.AI
No trial information availableSestek Speech Analytics
Free Trial is available
Ratings
Meets Requirements
8.8
183
9.1
19
Ease of Use
9.2
183
9.1
19
Ease of Setup
9.0
106
9.5
10
Ease of Admin
9.2
92
9.3
10
Quality of Support
9.2
179
9.6
19
Has the product been a good partner in doing business?
9.3
94
9.5
10
Product Direction (% positive)
9.7
175
10.0
19
Features by Category
Call Analytics
9.5
44
Not enough data
8.9
45
Not enough data
9.1
45
Not enough data
9.0
40
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
40
Not enough data
8.7
43
Not enough data
Not enough data
Not enough data
Generative AI
8.9
17
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
144
Not enough data
9.0
140
Not enough data
8.8
135
Not enough data
Engagement
9.1
145
Not enough data
9.1
138
Not enough data
8.8
134
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
22
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Sestek Speech Analytics are categorized as Speech Analytics
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Contact Center Quality Assurance, and Contact Center AI Observability
Sestek Speech Analytics has no unique categories
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sestek Speech Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.2%
Consumer Services
12.7%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Health, Wellness and Fitness
6.4%
Other
53.6%
Telecommunications
20.0%
Chemicals
15.0%
Airlines/Aviation
15.0%
Investment Banking
10.0%
Banking
10.0%
Other
30.0%
Alternatives
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
Sestek Speech Analytics has no discussions with answers
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